Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328620 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Bakersfield Memorial Hospital — 420 34th St, Bakersfield CA, 93301

Dec 31, 2025 → Jan 16, 2026

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Jan 16)
✗ SLA Missed (16d late)
Dispatch 0.0d
Coordinators 11.6d
Billing 1.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
11.6 days
Over SLA
Billing
1.9 days
Created: Dec 31, 2025 Due: Dec 31, 2026 Completed: Jan 16, 2026 (349 days early)
📅
12.5 days Total Age
⏱️
11.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
12.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 134 days old
🚨
Primary Delay 11.0 days stuck in "Scheduled"
⏱️
Total Delay 12.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Scheduled
11.0d / 2.0d SLA
Billing Review
1.1d / 2.0d SLA
Closed
4.4d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/31/2025 1440 CM ack msg ; LM w/AL ; 1652 AL avail; LM w/Manny re cnfm; 1750 Manny cnfm; 1803 ack cnfm; LM w/AL; 1915 AL ack cnfm; 1/15/2026 1737 assign cx; 1807 assign cxl - pushed ; 1807 ack msg; LM w/AL; 1811 AL ack cxl

Timeline

📋
▶
2 Work Order Created Dec 31, 2:42 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 31, 7:17 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4h 33m
🚨 11.6 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Jan 15, 6:08 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 14d 22h
💵
Status: Billing Review by Caitlin Mcgee Jan 15, 6:33 PM
From: Ready for Scheduling
To: Billing Review
Duration in Previous: 25m
💵
▶
2 Expenses Added Jan 16, 3:41 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Ashley Louis
From: Billing Review, Completed
To: Completed, Closed
Duration in Previous: 21h 8m, 0m
⏳ 3.0 business days
📅
Dispatch Scheduled by Kim Witt Jan 20, 10:57 AM
Scheduled For: 2026-01-11T13:00:00.000+0000
⏳ 3.0 business days
📄
Status: Ready to Bill by Wayne Rush Jan 22, 11:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 19h
📨
Status: Invoice Pending by Hannah Shaw Jan 22, 2:37 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3h 9m
💰
▶
2 Status: Invoiced Jan 22, 5:59 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251912

Bottlenecks

Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Ashley Louis
Scheduled
Jan 11, 8:00 AM
Created
Dec 31, 2:42 PM
Invoice #
SM-251912

Work Details (1)

Name Type Status Qty Amount Date
WL-03068424 Expenses Open 1 $584.06 Jan 16, 3:41 PM

Details