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WO-01328632 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Andalusia Regional Hospital — 849 South Three Notch Street, Andalusia AL, 36420

Dec 31, 2025 → Mar 12, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 8, 2026
✗ SLA Missed (32 biz days late)
Active: 37 biz days
Paused: 11 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 12, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
8d
▶ Clock Running
Status: Assigned
Dec 31 → Jan 13, 2026
8 business days (counted)
Running total: 8 of 5 biz days used
⏸5d
⏸ Clock Paused
Status: Awaiting Parts
Jan 13 → Jan 21, 2026
5 business days (not counted)
6d
▶ Clock Running
Status: Reschedule
Jan 21 → Jan 29, 2026
6 business days (counted)
Running total: 14 of 5 biz days used
⏸6d
⏸ Clock Paused
Status: Awaiting Parts
Jan 29 → Feb 6, 2026
6 business days (not counted)
23d
▶ Clock Running
Status: Reschedule
Feb 6 → Mar 12, 2026
23 business days (counted)
Running total: 37 of 5 biz days used
Created: Dec 31, 2025 Completed: Mar 12, 2026
Business Days Used 37 / 5
0 5d budget +32d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Created ▶ Running 0 0 / 5
Dec 31 → Dec 31 Ready for Scheduling ▶ Running 0 0 / 5
Dec 31 → Jan 13 Assigned ▶ Running 8 8 / 5
Jan 13 → Jan 21 Awaiting Parts ⏸ Paused 5 —
Jan 21 → Jan 29 Reschedule ▶ Running 6 14 / 5
Jan 29 → Feb 6 Awaiting Parts ⏸ Paused 6 —
Feb 6 → Mar 12 Reschedule ▶ Running 23 37 / 5
Dispatch 0.0d
Material Management 12.7d
Coordinators 38.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
12.7 days
Over SLA
Coordinators
38.0 days
Over SLA
Billing
0.0 days
Created: Dec 31, 2025 Due: Jan 8, 2026 Completed: Mar 12, 2026 (62 days late)
📅
48.3 days Total Age
⏱️
23.5d in Reschedule Longest Stage
🔄
9 transitions Status Changes
⚠️
43.4d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (2 reschedules)
2 on-site visits — follow-up trip required
Visit 1 Jan 20, 2026
Visit 2 Mar 12, 2026

AI Analysis

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Completed with significant delays
Invoiced • 227 days old
🚨
Primary Delay 23.5 days stuck in "Reschedule"
⏱️
Total Delay 43.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
8.3d / 0.5d SLA
Awaiting Parts
12.7d / 3.0d SLA
Reschedule
29.7d / 2.0d SLA
Closed
4.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


PO # 4010574178HTM

1/20 KL- tech recommended biomed to customer to replace both head and foot jacks but he stated they only wanted the head jack, when tech got on site it was found that the foot end jack also needed to be replaced due to it getting stuck in high position. customer asked to replace the foot jack. resent updated PO request for biomed to amend. waiting on HC to order second part


1.9.26 PO received

sent PO request to biomed on 1/5 waiting on HC to order parts

🔧 Work Performed
replaced head and foot hydraulic cylinder cleaned bed tested bed functions and returned bed to service
🔍 Technician Findings
head and foot jack assembly inop dropping when weight is applied
⚠️ Problem Description
Requested by GE: Stretcher descend unevenly under load
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Dec 31, 4:38 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 31, 4:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6m
⚠️ 8.9 business days
📦
▶
2 Parts Requested Jan 13, 1:21 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Kenneth Lancara
From: Assigned
To: Awaiting Parts
Duration in Previous: 12d 20h
⚠️ 5.0 business days
⏱️
Labor Added Jan 20, 9:44 PM
Type: Labor
Status: Open
Qty: 0.5
🔩
▶
2 2x Parts Added Jan 21, 10:43 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Brittany Davis
From: Awaiting Parts
To: Reschedule
Duration in Previous: 7d 21h
⚠️ 6.0 business days
📦
▶
2 Parts Requested Jan 28, 8:55 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Kenneth Lancara
From: Reschedule
To: Awaiting Parts
Duration in Previous: 7d 10h
⚠️ 7.4 business days
🔩
▶
2 2x Parts Added Feb 6, 3:10 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 8d 18h
🚨 24.0 business days
⏱️
▶
2 Labor Added Mar 12, 2:09 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 33d 22h, 0m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Mar 18, 12:02 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 78.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number: SM-256782

Bottlenecks

Assigned
Duration: 8.3 business days (threshold: 4.0 business hours)
Exceeded by 7.8 business days
Awaiting Parts
Duration: 5.7 business days (threshold: 3.0 business days)
Exceeded by 2.7 business days
Reschedule
Duration: 6.2 business days (threshold: 2.0 business days)
Exceeded by 4.2 business days
Awaiting Parts
Duration: 7.0 business days (threshold: 3.0 business days)
Exceeded by 4.0 business days
Reschedule
Duration: 23.5 business days (threshold: 2.0 business days)
Exceeded by 21.5 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days

🔗 Related Artifacts

📦
Parts Order 00088173
Closed
📦
Parts Order 00089236
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Dec 31, 4:38 PM
Invoice #
SM-256782

Work Details (6)

Name Type Status Qty Amount Date
WL-03072765 Labor Open 0.5 $47.50 Jan 20, 9:44 PM
WL-03073093 Parts Open 1 $1,012.13 Jan 21, 10:43 AM
WL-03073094 Expenses Open 1 $0.00 Jan 21, 10:43 AM
WL-03095572 Parts Open 1 $1,858.38 Feb 6, 3:10 PM
WL-03095573 Expenses Open 1 $0.00 Feb 6, 3:10 PM
WL-03141573 Labor Open 1.5 $142.50 Mar 12, 2:09 PM

Details