Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328636 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Mt Sinai Hospital — 101st St, New York NY, 10029

Dec 31, 2025 → Feb 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✗ SLA Missed (4 biz days late)
Active: 3 biz days
Paused: 37 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸37d
⏸ Clock Paused
Status: Ready for Release
Dec 31 → Feb 25, 2026
37 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 2, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Completed
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Closed
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 31, 2025 Completed: Mar 2, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Created ▶ Running 0 0
Dec 31 → Feb 25 Ready for Release ⏸ Paused 37 —
Feb 25 → Mar 2 Scheduled ▶ Running 3 3
Mar 2 → Mar 2 Completed ▶ Running 0 3
Mar 2 → Mar 2 Closed ▶ Running 0 3
Mar 2 → Mar 2 Incomplete ▶ Running 0 3
Dispatch 0.0d
Holding 37.2d (excluded)
Coordinators 3.2d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
37.2 days
Coordinators
3.2 days
Over SLA
Created: Dec 31, 2025 Due: Dec 30, 2025 Completed: Feb 28, 2026 (59 days late)
📅
39.2 days Total Age
⏱️
37.2d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
2.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 25, 2026
Visit 2 Feb 28, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 227 days old
🚨
Primary Delay 37.2 days stuck in "Ready for Release"
⏱️
Total Delay 2.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
37.2d
Scheduled
3.2d / 2.0d SLA
Closed
2.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/13/2026 RArnold - Fady emailed customer with quotes and update on scheduling for the Weekend.


01/05/2026 RArnold - Called (646) 984-1205 for Juanita to reschedule. She put the wrong day on her calendar when we had previously scheduled. She wants to see about doing these on the weekend. Looping Fady onto the email to help with quotes.


12/31/2025 SRobinson- Created follow up WO as requested. (Old WO-01269010)

12/19/2025 RArnold - Sent Reminder Email


09/30/2025 RArnold- Juanita confirmed 12/30 @ 6 pm for 3 devices

09/24/2025 RArnold- Called (646) 984-1205 for Juanita. Left a message. Sending another email. 

09/16/2025 RArnold- Called (646) 984-1205 for Juanita. She is not in today. Resending email so she can look at it tomorrow. 

08/26/2025 RArnold - Called (646) 984-1205 for Juanita. Left a message. Sending email.


08/19/2025 RArnold - Called (646) 984-1205 for Juanita. She is going to review the email and get back to me. 


08/12/2025 RArnold - Called (646) 984-1205 for Juanita Jordan. Left a message. Sending email. 

juanita.jordan@mountsinai.org


08/05/2025 Cever called 6469841205 and LVM ending email to juanita.jordan@mountsinai.org

🔧 Work Performed
Unable to locate unit
🔍 Technician Findings
Unable to locate unit
⚠️ Problem Description
IntraSight IGT-D-Image Guided Therapy Devices - IP 88926603 - SN 2379
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 31, 5:06 PM
Work Order: WO-01328636
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Dec 31, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 37.8 business days
👷
▶
3 Technician Assigned Feb 25, 5:43 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-25T22:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 56d 0h
⏳ 3.3 business days
⏱️
▶
2 4x Labor Added Mar 2, 4:22 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 10h, 0m
⚠️
Status: Incomplete by Sean Currie Mar 2, 10:26 AM
From: Closed, Incomplete, Completed
To: Incomplete, Completed, Closed
Duration in Previous: 6h 2m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 3, 11:10 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 0h, 0m
⚠️ 5.0 business days
🧾
Invoice Created Mar 9, 11:31 AM
Invoice Number: SM-255438

Bottlenecks

Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Feb 25, 5:00 PM
Created
Dec 31, 5:06 PM
Invoice #
SM-255438

Work Details (4)

Name Type Status Qty Amount Date
WL-03125658 Labor Open 0.25 $0.00 Mar 2, 4:22 AM
WL-03125659 Labor Open 0.25 $0.00 Mar 2, 4:22 AM
WL-03125660 Labor Open 0.25 $0.00 Mar 2, 4:22 AM
WL-03125661 Travel Open 1 $0.00 Mar 2, 4:22 AM

Details