Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328645 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Jackson Memorial Hospital — 1611 NW 12th Ave, Miami FL, 33136

Dec 31, 2025 → Feb 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (34 biz days late)
Active: 34 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
▶ Clock Running
Status: Scheduled
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Jan 1, 2026
0 business days (counted)
Running total: 0 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Jan 1 → Feb 5, 2026
24 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 24 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 10, 2026
3 business days (counted)
Running total: 27 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 22, 2026
7 business days (counted)
Running total: 34 of ? biz days used
Created: Dec 31, 2025 Completed: Feb 22, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Scheduled ▶ Running 0 0
Dec 31 → Jan 1 Ready for Scheduling ▶ Running 0 0
Jan 1 → Feb 5 Scheduled ▶ Running 24 24
Feb 5 → Feb 5 Ready for Scheduling ▶ Running 0 24
Feb 5 → Feb 5 Scheduled ▶ Running 0 24
Feb 5 → Feb 10 Ready for Scheduling ▶ Running 3 27
Feb 10 → Feb 22 Scheduled ▶ Running 7 34
Coordinators 35.8d
Billing 2.8d
✗ SLA Missed
Coordinators
35.8 days
Over SLA
Billing
2.8 days
Over SLA
Created: Dec 31, 2025 Due: Dec 31, 2026 Completed: Feb 22, 2026 (312 days early)
📅
34.1 days Total Age
⏱️
23.1d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
33.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
35 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 16, 2026
Visit 2 Feb 17, 2026
Visit 3 Feb 18, 2026
Visit 4 Feb 19, 2026
Visit 5 Feb 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 225 days old
🚨
Primary Delay 23.1 days stuck in "Scheduled"
⏱️
Total Delay 33.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
30.7d / 2.0d SLA
Ready for Scheduling
5.1d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/31/2025 1730 ack msg; LM w/AMa; 1744 AMa avail ; LM w/Joey re cnfm; 1816 Joey cnfm; 1841 ack cnfm ; LM w/AMa; 1902 AMa ack cnfm; 2/4/2026 1646 chg from 0600-1700 to 0700-1500 ; 1929 ack msg; LM w/AMa; 1955 AMa okay ; 2015 LM w/Joey re cnfm; 2/5/26 0716 Joey cnfm; ack cnfm, LM w/AMa; 2/9/2026 1642 CM 2nd msg w/AMa; 1653 AMa ack cnfm

Timeline

📋
▶
3 Work Order Created Dec 31, 5:55 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Dec 31, 7:13 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1h 16m
🚨 23.6 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 4, 7:30 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 35d 0h
📅
▶
2 Dispatch Scheduled Feb 5, 9:51 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 14h 21m, 0m
⏳ 4.0 business days
🗓️
Status: Scheduled by Caitlin Mcgee Feb 10, 1:48 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 3h
⏳ 4.0 business days
⏱️
Labor Added Feb 16, 10:04 PM
Type: Labor
Status: Open
Qty: 10.5
💵
2x Expenses Added Feb 16, 10:10 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Feb 17, 7:00 PM
Type: Labor
Status: Open
Qty: 0.75, 8, 0.5
💵
2x Expenses Added Feb 17, 7:17 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 3x Labor Added Feb 18, 9:18 AM
3x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
▶
3 3x Labor Added Feb 20, 8:40 AM
3x Labor Added → 2x Labor Added → 2x Expenses Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 8
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 4x Expenses Added Feb 20, 8:56 AM
4x Expenses Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Feb 20, 6:44 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 0.7 business days
⏱️
▶
3 Labor Added Feb 22, 11:11 AM
Labor Added → 2x Expenses Added → 4x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Alex Majetich Feb 22, 11:19 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11d 21h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 1h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:33 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 7m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Mar 2, 9:24 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254989

Bottlenecks

Scheduled
Duration: 23.1 business days (threshold: 2.0 business days)
Exceeded by 21.1 business days
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Alexandra Majetich
Scheduled
Feb 17, 8:00 AM
Created
Dec 31, 5:55 PM
Invoice #
SM-254989

Work Details (35)

Name Type Status Qty Amount Date
WL-03108135 Labor Open 10.5 $420.00 Feb 16, 10:04 PM
WL-03108138 Expenses Open 1 $68.00 Feb 16, 10:10 PM
WL-03108139 Expenses Open 1 $635.82 Feb 16, 10:10 PM
WL-03109323 Labor Open 0.75 $30.00 Feb 17, 7:00 PM
WL-03109324 Labor Open 8 $977.00 Feb 17, 7:00 PM
WL-03109325 Labor Open 0.5 $20.00 Feb 17, 7:00 PM
WL-03109352 Expenses Open 1 $68.00 Feb 17, 7:17 PM
WL-03109353 Expenses Open 1 $245.08 Feb 17, 7:17 PM
WL-03109957 Labor Open 0.5 $20.00 Feb 18, 9:18 AM
WL-03109958 Labor Open 8 $977.00 Feb 18, 9:18 AM
WL-03109960 Labor Open 0.5 $20.00 Feb 18, 9:19 AM
WL-03109963 Expenses Open 1 $68.00 Feb 18, 9:20 AM
WL-03113471 Labor Open 0.5 $20.00 Feb 20, 8:40 AM
WL-03113472 Labor Open 8 $977.00 Feb 20, 8:40 AM
WL-03113473 Labor Open 0.5 $20.00 Feb 20, 8:40 AM
WL-03113474 Labor Open 0.5 $20.00 Feb 20, 8:42 AM
WL-03113475 Labor Open 8 $977.00 Feb 20, 8:42 AM
WL-03113478 Expenses Open 1 $68.00 Feb 20, 8:45 AM
WL-03113477 Expenses Open 1 $68.00 Feb 20, 8:45 AM
WL-03113492 Expenses Open 1 $61.53 Feb 20, 8:56 AM
WL-03113491 Expenses Open 1 $61.53 Feb 20, 8:56 AM
WL-03113490 Expenses Open 1 $61.53 Feb 20, 8:56 AM
WL-03113493 Expenses Open 1 $61.53 Feb 20, 8:56 AM
WL-03113498 Expenses Open 1 $297.19 Feb 20, 8:58 AM
WL-03113495 Expenses Open 1 $297.19 Feb 20, 8:58 AM
WL-03113496 Expenses Open 1 $297.19 Feb 20, 8:58 AM
WL-03113497 Expenses Open 1 $297.19 Feb 20, 8:58 AM
WL-03114601 Expenses Open 1 $593.46 Feb 20, 6:44 PM
WL-03115443 Labor Open 10 $400.00 Feb 22, 11:11 AM
WL-03115444 Expenses Open 1 $21.84 Feb 22, 11:13 AM
WL-03115445 Expenses Open 1 $230.00 Feb 22, 11:13 AM
WL-03115447 Expenses Open 1 $11.00 Feb 22, 11:15 AM
WL-03115448 Expenses Open 1 $11.00 Feb 22, 11:15 AM
WL-03115449 Expenses Open 1 $11.00 Feb 22, 11:15 AM
WL-03115446 Expenses Open 1 $11.00 Feb 22, 11:15 AM

Details