Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328646 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Baptist Health Palmetto Bay FSED — 8750 SW 144th St, Miami FL, 33176

Dec 31, 2025 → Feb 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (37 biz days late)
Active: 38 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Jan 1, 2026
0 business days (counted)
Running total: 0 of ? biz days used
38d
▶ Clock Running
Status: Scheduled
Jan 1 → Feb 26, 2026
38 business days (counted)
Running total: 38 of ? biz days used
Created: Dec 31, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Created ▶ Running 0 0
Dec 31 → Dec 31 Scheduled ▶ Running 0 0
Dec 31 → Jan 1 Ready for Scheduling ▶ Running 0 0
Jan 1 → Feb 26 Scheduled ▶ Running 38 38
Coordinators 38.1d
Billing 3.3d
✗ SLA Missed
Coordinators
38.1 days
Over SLA
Billing
3.3 days
Over SLA
Created: Dec 31, 2025 Due: Dec 31, 2026 Completed: Feb 26, 2026 (308 days early)
📅
38.1 days Total Age
⏱️
38.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
40.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Feb 22, 2026
Visit 2 Feb 24, 2026
Visit 3 Feb 25, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 227 days old
🚨
Primary Delay 38.0 days stuck in "Scheduled"
⏱️
Total Delay 40.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
38.0d / 2.0d SLA
Closed
5.3d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/31/2025 1730 ack msg; LM w/AMa; 1744 AMa avail ; LM w/Joey re cnfm; 1816 Joey cnfm; 1841 ack cnfm ; LM w/AMa; 1902 AMa ack cnfm

Timeline

📋
▶
2 Work Order Created Dec 31, 6:00 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 31, 7:15 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1h 14m
🚨 35.6 business days
⏱️
3x Labor Added Feb 23, 9:10 PM
Type: Labor, Expenses
Status: Open
Qty: 9.5, 1
⏱️
4x Labor Added Feb 24, 8:43 PM
Type: Labor
Status: Open
Qty: 0.5, 8
⏳ 2.4 business days
⏱️
3x Labor Added Feb 26, 10:33 AM
Type: Labor
Status: Open
Qty: 8, 0.5
💵
▶
2 3x Expenses Added Feb 26, 3:52 PM
3x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added Feb 26, 4:11 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Alex Majetich Feb 26, 4:27 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 56d 21h, 0m
⚠️ 5.9 business days
📄
Status: Ready to Bill by Wayne Rush Mar 5, 4:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 23h
📨
Status: Invoice Pending by Timothy Amburgey Mar 6, 11:06 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 40m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Mar 9, 5:37 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 5h

Bottlenecks

Scheduled
Duration: 38.0 business days (threshold: 2.0 business days)
Exceeded by 36.0 business days
Closed
Duration: 5.3 business days (threshold: 1.0 business days)
Exceeded by 4.3 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Alexandra Majetich
Scheduled
Feb 24, 3:00 PM
Created
Dec 31, 6:00 PM
Invoice #
SM-255861

Work Details (18)

Name Type Status Qty Amount Date
WL-03116983 Labor Open 9.5 $380.00 Feb 23, 9:10 PM
WL-03116985 Expenses Open 1 $68.00 Feb 23, 9:10 PM
WL-03116984 Expenses Open 1 $68.00 Feb 23, 9:10 PM
WL-03118660 Labor Open 0.5 $20.00 Feb 24, 8:43 PM
WL-03118657 Labor Open 0.5 $20.00 Feb 24, 8:43 PM
WL-03118658 Labor Open 0.5 $977.00 Feb 24, 8:43 PM
WL-03118659 Labor Open 8 $76.00 Feb 24, 8:43 PM
WL-03121030 Labor Open 8 $76.00 Feb 26, 10:33 AM
WL-03121028 Labor Open 0.5 $20.00 Feb 26, 10:33 AM
WL-03121029 Labor Open 0.5 $977.00 Feb 26, 10:33 AM
WL-03121615 Expenses Open 1 $207.92 Feb 26, 3:52 PM
WL-03121616 Expenses Open 1 $207.92 Feb 26, 3:52 PM
WL-03121614 Expenses Open 1 $207.92 Feb 26, 3:52 PM
WL-03121627 Expenses Open 1 $68.00 Feb 26, 3:53 PM
WL-03121628 Expenses Open 1 $68.00 Feb 26, 3:53 PM
WL-03121713 Expenses Open 1 $25.00 Feb 26, 4:11 PM
WL-03121714 Expenses Open 1 $3.30 Feb 26, 4:11 PM
WL-03121715 Expenses Open 1 $139.16 Feb 26, 4:11 PM

Details