Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328647 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 West Boca Medical Center — 21644 State Road 7, Boca Raton FL, 33428

Dec 31, 2025 → Feb 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (38 biz days late)
Active: 39 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
39d
▶ Clock Running
Status: Scheduled
Dec 31 → Feb 27, 2026
39 business days (counted)
Running total: 39 of ? biz days used
Created: Dec 31, 2025 Completed: Feb 27, 2026
Coordinators 39.1d
Billing 3.3d
✗ SLA Missed
Coordinators
39.1 days
Over SLA
Billing
3.3 days
Over SLA
Created: Dec 31, 2025 Due: Dec 31, 2026 Completed: Feb 27, 2026 (307 days early)
📅
39.1 days Total Age
⏱️
39.1d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
41.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 25, 2026
Visit 2 Feb 26, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 227 days old
🚨
Primary Delay 39.1 days stuck in "Scheduled"
⏱️
Total Delay 41.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
39.1d / 2.0d SLA
Closed
4.8d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/31/2025 1730 ack msg; LM w/AMa; 1744 AMa avail ; LM w/Joey re cnfm; 1816 Joey cnfm; 1841 ack cnfm ; LM w/AMa; 1902 AMa ack cnfm

Timeline

📋
▶
2 Work Order Created Dec 31, 6:01 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Caitlin Mcgee Dec 31, 7:16 PM
Technician: Alexandra Majetich
🚨 38.6 business days
⏱️
3x Labor Added Feb 26, 3:56 PM
Type: Labor
Status: Open
Qty: 1.5, 0.75, 8
💵
5x Expenses Added Feb 26, 4:01 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Feb 26, 4:30 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Feb 27, 12:05 PM
Type: Labor
Status: Open
Qty: 11
✔️
Status: Completed by Alex Majetich Feb 27, 12:17 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 57d 18h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 5, 4:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 4h
📨
Status: Invoice Pending by Timothy Amburgey Mar 6, 11:06 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 40m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Mar 9, 5:37 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 5h

Bottlenecks

Scheduled
Duration: 39.1 business days (threshold: 2.0 business days)
Exceeded by 37.1 business days
Closed
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Alexandra Majetich
Scheduled
Feb 26, 9:00 AM
Created
Dec 31, 6:01 PM
Invoice #
SM-255861

Work Details (10)

Name Type Status Qty Amount Date
WL-03121647 Labor Open 1.5 $60.00 Feb 26, 3:56 PM
WL-03121648 Labor Open 0.75 $30.00 Feb 26, 3:56 PM
WL-03121649 Labor Open 8 $977.00 Feb 26, 3:56 PM
WL-03121684 Expenses Open 1 $242.23 Feb 26, 4:01 PM
WL-03121683 Expenses Open 1 $68.00 Feb 26, 4:01 PM
WL-03121685 Expenses Open 1 $379.10 Feb 26, 4:01 PM
WL-03121686 Expenses Open 1 $26.85 Feb 26, 4:01 PM
WL-03121690 Expenses Open 1 $255.00 Feb 26, 4:02 PM
WL-03121801 Expenses Open 1 $3.30 Feb 26, 4:30 PM
WL-03123265 Labor Open 11 $440.00 Feb 27, 12:05 PM

Details