Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328652 ↗ ServiceMax

Neighborhood Health Center • Annual Annuity • P7

📍 Neighborhood Health Center (billing) — 7320 SW Hunziker Road, Suite 300,, Portland OR, 97223

Jan 1, 2026 → Jan 1, 2026

✅ Completed
P7 7 business days from creation
Target: Jan 12, 2026
🕐 Clock stopped: Invoiced (Jan 1)
✓ SLA Met (11d early)
Dispatch 0.0d
Billing 3.0d
✓ SLA Met
Dispatch
0.0 days
Billing
3.0 days
Over SLA
Created: Jan 1, 2026 Due: Jan 12, 2026 Completed: Jan 1, 2026 (11 days early)
📅
0.0 days Total Age
⏱️
3.0d in Invoice Pending Longest Stage
🔄
2 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 133 days old
🚨
Primary Delay 3.0 days stuck in "Invoice Pending"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Invoice Pending
3.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Annuity - AUTOGEN
🔧 Work Performed
Admin WO for Annual Problem Descr: This customer is to be billed Annually for the EBT/VT subscription. The Annual Amount is $5040, every January
⚠️ Problem Description
Admin WO for Annual Problem Descr: This customer is to be billed Annually for the EBT/VT subscription. The Annual Amount is $5040, every January

Timeline

📋
▶
3 Work Order Created Jan 1, 7:45 AM
Work Order Created → Labor Added → Status: Scheduled
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🗓️
Status: Scheduled by SF Admin
From: Entered, Scheduled, Ready to Bill
To: Scheduled, Ready to Bill, Invoice Pending
Duration in Previous: 0m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Jan 5, 10:55 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250285

Bottlenecks

Invoice Pending
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Annual Annuity
Branch
N/A
Technician
Megan Allen
Scheduled
Jan 1, 10:00 AM
Created
Jan 1, 7:45 AM
Invoice #
SM-250285

Work Details (1)

Name Type Status Qty Amount Date
WL-03052187 Labor Open 1 $5,040.00 Jan 1, 7:45 AM

Details