📍 PALO ALTO MEDICAL FOUNDATION SAN CARLOS — 301 INDUSTRIAL RD, SAN CARLOS CA, 94070-2603
Jan 2, 2026 → Jan 6, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 10, 2026
✓ SLA Met (2 biz days early)
Active: 2 biz days
Paused: 1 biz days
🕐 Clock stopped: Invoiced (Jan 7, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸1d
⏸ Clock Paused
Status: Ready for Release
Jan 2 → Jan 5, 2026
1 business day (not counted)
▶ Clock Running
Status: Assigned
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 6, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Jan 2, 2026Invoiced: Jan 7, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Jan 2
Created
▶ Running
0
0
Jan 2 → Jan 5
Ready for Release
⏸ Paused
1
—
Jan 5 → Jan 5
Assigned
▶ Running
0
0
Jan 5 → Jan 6
Scheduled
▶ Running
1
1
Jan 6 → Jan 7
Tech On Site
▶ Running
1
2
Dispatch64.9d
Holding2.0d (excluded)
Coordinators1.9d
Field Work0.6d
Billing23.5d
✓ SLA Met
Dispatch
64.9 days
Over SLA
Holding(excluded from total)
2.0 days
Coordinators
1.9 days
Field Work
0.6 days
Billing
23.5 days
Over SLA
Created: Jan 2, 2026
Due: Jan 10, 2026
Completed: Jan 7, 2026 (3 days early)
📅
3.4 daysTotal Age
⏱️
64.9d in L2 ScreeningLongest Stage
🔄
10 transitionsStatus Changes
⚠️
100.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 225 days old
🚨
Primary Delay64.9 days stuck in "L2 Screening"
⏱️
Total Delay100.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
2.0d
Assigned
0.0d / 0.5d SLA
Scheduled
1.9d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
17.0d / 1.0d SLA
L2 Screening
64.9d / 1.0d SLA
Billing Review
6.7d / 2.0d SLA
Ready to Bill
16.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1-5 Mburris spoke with Ivy and set appt 1-6 wo released on 1-2 with due date 1-3
🔧Work Performed
Arrived on site, contact informed me GE bio med Mikki has already installed the unit.
🔍Technician Findings
Unit already installed
⚠️Problem Description
GE ULS Install - Sutter
📞Call Description
GE ULS Install - Sutter
📋
Outbound to +16507307429
Completed Jan 5, 2026
1-5 Mburris spoke with Ivy and set appt 1-6
📅
WO-01328724 - Installation - SAN CARLOS - PALO ALTO MEDICAL FOUNDATION SAN CARLOS
Jan 6, 2026 2:30pm – 3:30pm
Work Order: WO-01328724
Account: GE Healthcare FMI
Customer Case Number: GON 5639878-1-1
Location: PALO ALTO MEDICAL FOUNDATION SAN CARLOS
Address: 301 INDUSTRIAL RD, SAN CARLOS, CA 94070-2603
Manufacturer:
Model #:
Serial #:
Contact Name: Ivy Hutton
Contact Phone: (650) 730-7429
Contact Email: i
Timeline
📋
▶
2
Work Order Created Jan 2, 10:11 AM
Work Order Created → Status: Ready for Release
✅
Status: Ready for Release by Mandy Newman
From:Entered
To:Ready for Release
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Jan 5, 11:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Release
To:Assigned
Duration in Previous:3d 1h
📅
▶
2
Dispatch Scheduled Jan 5, 12:08 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Assigned
To:Scheduled
Duration in Previous:13m
⏳2.0 business days
🔧
Status: Tech On Site by Justin ArmasJan 6, 5:34 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 5h
⏱️
▶
2
3x Labor Added Jan 6, 10:04 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Justin Armas
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:4h 30m
🚨17.2 business days
⏱️
Labor Added Jan 30, 11:24 AM
Type:Labor
Status:Open
Qty:0.016666666666667
🔍
Status: L2 Screening by Timothy AmburgeyJan 30, 11:35 AM
From:Closed
To:L2 Screening
Duration in Previous:23d 13h
🚨65.0 business days
💵
Status: Billing Review by Rhonnie ReevesMay 1, 2:35 PM
From:L2 Screening
To:Billing Review
Duration in Previous:91d 1h
⚠️7.0 business days
📄
Status: Ready to Bill by Timothy AmburgeyMay 11, 3:57 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:10d 1h
🚨17.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyJun 3, 9:37 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:22d 17h
🧾
▶
2
Invoice Created Jun 3, 12:26 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:2h 48m
Bottlenecks
Closed
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
L2 Screening
Duration: 64.9 business days (threshold: 1.0 business days)
Exceeded by 63.9 business days
Billing Review
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Ready to Bill
Duration: 16.5 business days (threshold: 1.0 business days)