Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328725 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 PALO ALTO MEDICAL FOUNDATION SAN CARLOS — 301 INDUSTRIAL RD, SAN CARLOS CA, 94070-2603

Jan 2, 2026 → Jan 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 10, 2026
✓ SLA Met (2 biz days early)
Active: 2 biz days
Paused: 1 biz days
🕐 Clock stopped: Invoiced (Jan 7, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸1d
⏸ Clock Paused
Status: Ready for Release
Jan 2 → Jan 5, 2026
1 business day (not counted)
▶ Clock Running
Status: Assigned
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 6, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Completed
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 2, 2026 Invoiced: Jan 7, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0
Jan 2 → Jan 5 Ready for Release ⏸ Paused 1 —
Jan 5 → Jan 5 Assigned ▶ Running 0 0
Jan 5 → Jan 6 Scheduled ▶ Running 1 1
Jan 6 → Jan 7 Tech On Site ▶ Running 1 2
Jan 7 → Jan 7 Completed ▶ Running 0 2
Dispatch 64.9d
Holding 2.0d (excluded)
Coordinators 1.9d
Field Work 0.6d
Billing 23.5d
✓ SLA Met
Dispatch
64.9 days
Over SLA
Holding (excluded from total)
2.0 days
Coordinators
1.9 days
Field Work
0.6 days
Billing
23.5 days
Over SLA
Created: Jan 2, 2026 Due: Jan 10, 2026 Completed: Jan 7, 2026 (3 days early)
📅
3.4 days Total Age
⏱️
64.9d in L2 Screening Longest Stage
🔄
11 transitions Status Changes
⚠️
100.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 225 days old
🚨
Primary Delay 64.9 days stuck in "L2 Screening"
⏱️
Total Delay 100.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
2.0d
Assigned
0.0d / 0.5d SLA
Scheduled
1.9d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
17.0d / 1.0d SLA
L2 Screening
64.9d / 1.0d SLA
Billing Review
6.7d / 2.0d SLA
Ready to Bill
16.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1-5 Mburris spoke with Ivy and set appt 1-6 wo released on 1-2 with due date 1-3

🔧 Work Performed
Arrived on site, contact informed me GE bio med Mikki has already installed the unit.
🔍 Technician Findings
Unit already installed
⚠️ Problem Description
GE ULS Install - Sutter
📞 Call Description
GE ULS Install - Sutter

Timeline

📋
▶
2 Work Order Created Jan 2, 10:12 AM
Work Order Created → Status: Ready for Release
✅
Status: Ready for Release by Mandy Newman
From: Entered
To: Ready for Release
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 5, 11:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Release
To: Assigned
Duration in Previous: 3d 1h
🗓️
▶
2 Status: Scheduled Jan 5, 12:08 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-01-06T19:30:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Justin Armas Jan 6, 5:33 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 5h
⏱️
▶
3 3x Labor Added Jan 6, 9:59 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Justin Armas
From: Tech On Site
To: Completed
Duration in Previous: 4h 26m
🏁
Status: Closed by Justin Armas
From: Completed
To: Closed
Duration in Previous: 2m
🚨 17.2 business days
⏱️
Labor Added Jan 30, 11:24 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Jan 30, 11:35 AM
From: Closed
To: L2 Screening
Duration in Previous: 23d 13h
🚨 65.0 business days
💵
Status: Billing Review by Rhonnie Reeves May 1, 2:35 PM
From: L2 Screening
To: Billing Review
Duration in Previous: 91d 1h
⚠️ 7.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 11, 3:57 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 10d 1h
🚨 17.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Jun 3, 9:37 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22d 17h
🧾
▶
2 Invoice Created Jun 3, 12:26 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 48m

Bottlenecks

Closed
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
L2 Screening
Duration: 64.9 business days (threshold: 1.0 business days)
Exceeded by 63.9 business days
Billing Review
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Ready to Bill
Duration: 16.5 business days (threshold: 1.0 business days)
Exceeded by 15.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Justin Armas
Scheduled
Jan 6, 2:30 PM
Created
Jan 2, 10:12 AM
Invoice #
SM-263662

Work Details (4)

Name Type Status Qty Amount Date
WL-03055711 Labor Open 1 $250.00 Jan 6, 9:59 PM
WL-03055712 Labor Open 0.5 $100.00 Jan 6, 9:59 PM
WL-03055713 Travel Open 36 $0.00 Jan 6, 9:59 PM
WL-03084869 Labor Open 0.016666666666667 $38.00 Jan 30, 11:24 AM

Details