📍 SANTA CRUZ CENTER PALO ALTO MEDICAL FOUNDATION — 2025 SOQUEL AVE, SANTA CRUZ CA, 95062
Jan 2, 2026 → Jan 7, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 10, 2026
✓ SLA Met (2 biz days early)
Active: 0 biz days
Paused: 3 biz days
🕐 Clock stopped: Invoiced (Jan 7, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸3d
⏸ Clock Paused
Status: Ready for Release
Jan 2 → Jan 7, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 2, 2026Invoiced: Jan 7, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Jan 2
Created
▶ Running
0
0
Jan 2 → Jan 7
Ready for Release
⏸ Paused
3
—
Jan 7 → Jan 7
Assigned
▶ Running
0
0
Jan 7 → Jan 7
Scheduled
▶ Running
0
0
Jan 7 → Jan 7
Tech On Site
▶ Running
0
0
Dispatch64.9d
Holding4.0d (excluded)
Coordinators0.2d
Field Work0.5d
Billing23.5d
✓ SLA Met
Dispatch
64.9 days
Over SLA
Holding(excluded from total)
4.0 days
Coordinators
0.2 days
Field Work
0.5 days
Billing
23.5 days
Over SLA
Created: Jan 2, 2026
Due: Jan 10, 2026
Completed: Jan 7, 2026 (3 days early)
📅
4.0 daysTotal Age
⏱️
64.9d in L2 ScreeningLongest Stage
🔄
10 transitionsStatus Changes
⚠️
99.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 225 days old
🚨
Primary Delay64.9 days stuck in "L2 Screening"
⏱️
Total Delay99.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
4.0d
Assigned
0.0d / 0.5d SLA
Scheduled
0.2d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
16.1d / 1.0d SLA
L2 Screening
64.9d / 1.0d SLA
Billing Review
6.7d / 2.0d SLA
Ready to Bill
16.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1-7 Mburris called site spoke with Aileen Estrellon and set appt 1-7
🔧Work Performed
Install of one ultrasound unit
Unit SN - VEE000542
wand - 1801021WX5
1801891WX1
🔍Technician Findings
Needs one unit installed
⚠️Problem Description
GE ULS Install - Sutter
📞Call Description
GE ULS Install - Sutter
📋
Outbound to +18313317155
Completed Jan 7, 2026
1-7 Mburris called site spoke with Aileen Estrellon and set appt 1-7
📅
WO-01328729 - Installation - SANTA CRUZ - SANTA CRUZ CENTER PALO ALTO MEDICAL FOUNDATION
Jan 7, 2026 4:00pm – 5:30pm
Work Order: WO-01328729
Account: GE Healthcare FMI
Customer Case Number: GON 5638898-1-1
Location: SANTA CRUZ CENTER PALO ALTO MEDICAL FOUNDATION
Address: 2025 SOQUEL AVE, SANTA CRUZ, CA 95062
Manufacturer:
Model #:
Serial #:
Contact Name: Aileen Estrellon
Contact Phone: (831) 331-7155
Contact Em
Timeline
📋
▶
2
Work Order Created Jan 2, 10:16 AM
Work Order Created → Status: Ready for Release
✅
Status: Ready for Release by Mandy Newman
From:Entered
To:Ready for Release
Duration in Previous:0m
⏳4.0 business days
👷
▶
2
Technician Assigned Jan 7, 12:41 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Release
To:Assigned
Duration in Previous:5d 2h
📅
▶
2
Dispatch Scheduled Jan 7, 12:46 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Assigned
To:Scheduled
Duration in Previous:5m
🔧
Status: Tech On Site by Justin ArmasJan 7, 2:16 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1h 29m
⏱️
▶
2
5x Labor Added Jan 7, 6:32 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Justin Armas
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:4h 16m, 0m
🚨16.7 business days
⏱️
Labor Added Jan 30, 11:26 AM
Type:Labor
Status:Open
Qty:0.016666666666667
🔍
Status: L2 Screening by Timothy AmburgeyJan 30, 11:35 AM
From:Closed
To:L2 Screening
Duration in Previous:22d 17h
🚨65.0 business days
💵
Status: Billing Review by Rhonnie ReevesMay 1, 2:35 PM
From:L2 Screening
To:Billing Review
Duration in Previous:91d 1h
⚠️7.0 business days
📄
Status: Ready to Bill by Timothy AmburgeyMay 11, 3:56 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:10d 1h
🚨17.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyJun 3, 9:37 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:22d 17h
🧾
▶
2
Invoice Created Jun 3, 12:26 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:2h 48m
Bottlenecks
Closed
Duration: 16.1 business days (threshold: 1.0 business days)
Exceeded by 15.1 business days
L2 Screening
Duration: 64.9 business days (threshold: 1.0 business days)
Exceeded by 63.9 business days
Billing Review
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Ready to Bill
Duration: 16.5 business days (threshold: 1.0 business days)