📍 SUTTER HEALTH SOQUEL CENTER — 2950 RESEARCH PARK DR, SOQUEL CA, 95073-2000
Jan 2, 2026 → Jan 8, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 10, 2026
✓ SLA Met
Active: 1 biz days
Paused: 4 biz days
🕐 Clock stopped: Invoiced (Jan 9, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸4d
⏸ Clock Paused
Status: Ready for Release
Jan 2 → Jan 8, 2026
4 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Completed
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Jan 2, 2026Invoiced: Jan 9, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Jan 2
Created
▶ Running
0
0
Jan 2 → Jan 8
Ready for Release
⏸ Paused
4
—
Jan 8 → Jan 8
Assigned
▶ Running
0
0
Jan 8 → Jan 8
Scheduled
▶ Running
0
0
Jan 8 → Jan 8
Tech On Site
▶ Running
0
0
Jan 8 → Jan 9
Completed
▶ Running
1
1
Dispatch64.9d
Holding5.0d (excluded)
Coordinators0.5d
Field Work0.8d
Billing23.5d
✓ SLA Met
Dispatch
64.9 days
Over SLA
Holding(excluded from total)
5.0 days
Coordinators
0.5 days
Field Work
0.8 days
Billing
23.5 days
Over SLA
Created: Jan 2, 2026
Due: Jan 10, 2026
Completed: Jan 9, 2026 (1 days early)
📅
5.4 daysTotal Age
⏱️
64.9d in L2 ScreeningLongest Stage
🔄
11 transitionsStatus Changes
⚠️
98.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 225 days old
🚨
Primary Delay64.9 days stuck in "L2 Screening"
⏱️
Total Delay98.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
5.0d
Assigned
0.2d / 0.5d SLA
Scheduled
0.3d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
15.0d / 1.0d SLA
L2 Screening
64.9d / 1.0d SLA
Billing Review
6.7d / 2.0d SLA
Ready to Bill
16.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1-8 Mburris CB from POC Vivian to set
1-8 Mbuurris called site LM Vmail for POC
🔧Work Performed
Installed ultrasound unit
🔍Technician Findings
Needs ultrasound unit installed
⚠️Problem Description
GE ULS Install - Sutter
📞Call Description
GE ULS Install - Sutter
📋
Outbound to +15714990803
Completed Jan 8, 2026
1-8 Mbuurris called site LM Vmail for POC
📅
WO-01328737 - Installation - SOQUEL - SUTTER HEALTH SOQUEL CENTER
Jan 8, 2026 2:00pm – 3:00pm
Work Order: WO-01328737
Account: GE Healthcare FMI
Customer Case Number: GON 5645013-1-1
Location: SUTTER HEALTH SOQUEL CENTER
Address: 2950 RESEARCH PARK DR, SOQUEL, CA 95073-2000
Manufacturer:
Model #:
Serial #:
Contact Name: Vivian Nguyen
Contact Phone: (571) 499-0803
Contact Email: thuyvile.n
Timeline
📋
▶
2
Work Order Created Jan 2, 10:26 AM
Work Order Created → Status: Ready for Release
✅
Status: Ready for Release by Mandy Newman
From:Entered
To:Ready for Release
Duration in Previous:0m
⚠️5.0 business days
👷
▶
2
Technician Assigned Jan 8, 11:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Release
To:Assigned
Duration in Previous:6d 0h
🗓️
▶
2
Status: Scheduled Jan 8, 1:01 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-01-08T22:00:00.000+0000
📅
▶
2
Dispatch Scheduled Jan 8, 1:17 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-01-08T19:00:00.000+0000
⏱️
Labor Added Jan 8, 2:02 PM
Type:Labor
Status:Open
Qty:1.5
🔧
Status: Tech On Site by Justin ArmasJan 8, 3:35 PM
From:Scheduled
To:Tech On Site
Duration in Previous:2h 33m
⏱️
2x Labor Added Jan 8, 4:35 PM
Type:Labor, Travel
Status:Open
Qty:1.5, 70
✔️
Status: Completed by Justin ArmasJan 8, 6:08 PM
From:Tech On Site
To:Completed
Duration in Previous:2h 33m
🏁
Status: Closed by Justin ArmasJan 8, 10:21 PM
From:Completed
To:Closed
Duration in Previous:4h 12m
🚨15.2 business days
⏱️
Labor Added Jan 30, 11:20 AM
Type:Labor
Status:Open
Qty:0.016666666666667
🔍
Status: L2 Screening by Timothy AmburgeyJan 30, 11:36 AM
From:Closed
To:L2 Screening
Duration in Previous:21d 13h
🚨65.0 business days
💵
Status: Billing Review by Rhonnie ReevesMay 1, 2:35 PM
From:L2 Screening
To:Billing Review
Duration in Previous:91d 1h
⚠️7.0 business days
📄
Status: Ready to Bill by Timothy AmburgeyMay 11, 3:56 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:10d 1h
🚨17.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyJun 3, 9:37 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:22d 17h
🧾
▶
2
Invoice Created Jun 3, 12:26 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:2h 48m
Bottlenecks
Closed
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days
L2 Screening
Duration: 64.9 business days (threshold: 1.0 business days)
Exceeded by 63.9 business days
Billing Review
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Ready to Bill
Duration: 16.5 business days (threshold: 1.0 business days)