Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328739 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 SUTTER SOLANO MED CTR AMHS — 300 HOSPITAL DR, VALLEJO CA, 94589-2574

Jan 2, 2026 → Aug 31, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 10, 2026
✗ SLA Missed (161 biz days late)
Active: 166 biz days
🕐 Clock stopped: Canceled (Aug 31, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 8, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 5 of ? biz days used
161d
▶ Clock Running
Status: On Hold
Jan 9 → Aug 31, 2026
161 business days (counted)
Running total: 166 of ? biz days used
Created: Jan 2, 2026 Canceled: Aug 31, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 8 Created ▶ Running 4 4
Jan 8 → Jan 8 Assigned ▶ Running 0 4
Jan 8 → Jan 9 Scheduled ▶ Running 1 5
Jan 9 → Aug 31 On Hold ▶ Running 161 166
Dispatch 5.0d
Holding 161.6d (excluded)
Coordinators 2.0d
✗ SLA Missed
Dispatch
5.0 days
Over SLA
Holding (excluded from total)
161.6 days
Coordinators
2.0 days
Created: Jan 2, 2026 Due: Jan 10, 2026 Completed: Aug 31, 2026 (232 days late)
📅
167.0 days Total Age
⏱️
161.6d in On Hold Longest Stage
🔄
4 transitions Status Changes
⚠️
4.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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On Track
Canceled • 294 days old
🚨
Primary Delay 161.6 days stuck in "On Hold"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
5.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
On Hold
161.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/9- NWillick- Tech called site, site install performed two weeks before.


1-8 Mburris called site spoke with Dan Hodgson and set 1-8 2pm

⚠️ Problem Description
GE ULS Install - Sutter
📞 Call Description
GE ULS Install - Sutter

Timeline

📋
Work Order Created Jan 2, 10:28 AM
Work Order: WO-01328739
Type: Installation
Priority: PC
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Jan 8, 11:13 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Entered
To: Assigned
Duration in Previous: 6d 0h
🗓️
▶
2 Status: Scheduled Jan 8, 11:23 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-01-08T22:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Jan 8, 1:00 PM
Scheduled For: 2026-01-08T21:00:00.000+0000, 2026-01-08T20:00:00.000+0000
📅
▶
3 Dispatch Scheduled Jan 8, 1:17 PM
Dispatch Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-01-08T21:30:00.000+0000
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-01-08T23:30:00.000+0000
📅
Dispatch Scheduled by Michael Burris Jan 8, 1:24 PM
Scheduled For: 2026-01-08T23:00:00.000+0000
⏳ 2.0 business days
⏸️
Status: On Hold by Nicholas Willick Jan 9, 2:16 PM
From: Scheduled
To: On Hold
Duration in Previous: 1d 2h
🚨 161.9 business days
🚫
Status: Canceled by Mandy Newman Aug 31, 8:28 AM
From: On Hold
To: Canceled
Duration in Previous: 233d 17h

Bottlenecks

Entered
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Installation
Branch
N/A
Technician
Justin Armas
Scheduled
N/A
Created
Jan 2, 10:28 AM
Invoice #
N/A

Details