Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328748 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Trinity Health Oakland — 44405 Woodward Ave, Pontiac MI, 48341

Jan 2, 2026 → Feb 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (14 biz days late)
Active: 33 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Jan 2 → Feb 2, 2026
20 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 20 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 21, 2026
13 business days (counted)
Running total: 33 of ? biz days used
Created: Jan 2, 2026 Completed: Feb 21, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0
Jan 2 → Jan 2 Scheduled ▶ Running 0 0
Jan 2 → Jan 2 Ready for Scheduling ▶ Running 0 0
Jan 2 → Feb 2 Scheduled ▶ Running 20 20
Feb 2 → Feb 2 Ready for Scheduling ▶ Running 0 20
Feb 2 → Feb 2 Scheduled ▶ Running 0 20
Feb 2 → Feb 2 Ready for Scheduling ▶ Running 0 20
Feb 2 → Feb 21 Scheduled ▶ Running 13 33
Dispatch 0.0d
Coordinators 34.8d
Billing 2.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
34.8 days
Over SLA
Billing
2.8 days
Over SLA
Created: Jan 2, 2026 Due: Dec 31, 2026 Completed: Feb 22, 2026 (312 days early)
📅
34.0 days Total Age
⏱️
20.8d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
33.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 17, 2026
Visit 2 Feb 18, 2026
Visit 3 Feb 19, 2026
Visit 4 Feb 20, 2026
Visit 5 Feb 21, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 226 days old
🚨
Primary Delay 20.8 days stuck in "Scheduled"
⏱️
Total Delay 33.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
34.0d / 2.0d SLA
Ready for Scheduling
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/2/26 1045 LM w/JF; 1105 JF avail; LM w/Betty Jo re cnfm; 1200 Betty Jo cnfm; ack cnfm, LM w/JF; 1224 JF ack cnfm; 2/2/26 0926 Mon cxl, hrs chg; LM w/JF; 1234 JF okay with chg; LM w/Betty Jo re cnfm; 1525 Betty Jo cnfm; ack cnfm, LM w/JF; 1701 JF ack cnfm

Timeline

📋
▶
3 Work Order Created Jan 2, 10:49 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 2, 12:53 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2h 2m
🚨 21.0 business days
📅
▶
3 Dispatch Scheduled Feb 2, 12:24 PM
Dispatch Scheduled → Status: Ready for Scheduling → Dispatch Scheduled
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled, Ready for Scheduling
To: Ready for Scheduling, Scheduled
Duration in Previous: 30d 23h, 0m
📅
Dispatch Scheduled by Wayne Rush
Scheduled For: 2026-02-17T22:00:00.000+0000
🗓️
Status: Scheduled by Wayne Rush Feb 2, 5:10 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4h 44m
🚨 12.9 business days
🚗
3x Travel Added Feb 19, 8:11 PM
Type: Travel
Status: Open
Qty: 68
⏳ 1.5 business days
⏱️
15x Labor Added Feb 20, 10:17 PM
Type: Labor
Status: Open
Qty: 1, 0.016666666666667, 8
⏱️
▶
2 2x Labor Added Feb 21, 4:32 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Janice Flores
From: Scheduled
To: Completed
Duration in Previous: 18d 23h
🏁
Status: Closed by Janice Flores Feb 21, 8:35 PM
From: Completed
To: Closed
Duration in Previous: 4h 2m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 15h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:29 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 3m
⏳ 3.0 business days
🧾
▶
2 Invoice Created Mar 2, 9:26 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 19h

Bottlenecks

Scheduled
Duration: 20.8 business days (threshold: 2.0 business days)
Exceeded by 18.8 business days
Scheduled
Duration: 13.2 business days (threshold: 2.0 business days)
Exceeded by 11.2 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Janice Flores
Scheduled
Feb 17, 5:00 PM
Created
Jan 2, 10:49 AM
Invoice #
SM-254987

Work Details (20)

Name Type Status Qty Amount Date
WL-03113057 Travel Open 68 $48.96 Feb 19, 8:11 PM
WL-03113058 Travel Open 68 $48.96 Feb 19, 8:11 PM
WL-03113059 Travel Open 68 $48.96 Feb 19, 8:11 PM
WL-03114870 Labor Open 1 $40.00 Feb 20, 10:17 PM
WL-03114871 Labor Open 0.016666666666667 $830.00 Feb 20, 10:17 PM
WL-03114872 Labor Open 8 $76.00 Feb 20, 10:17 PM
WL-03114873 Labor Open 1 $40.00 Feb 20, 10:17 PM
WL-03114874 Labor Open 1 $40.00 Feb 20, 10:17 PM
WL-03114875 Labor Open 0.016666666666667 $830.00 Feb 20, 10:17 PM
WL-03114876 Labor Open 8 $76.00 Feb 20, 10:17 PM
WL-03114877 Labor Open 1 $40.00 Feb 20, 10:17 PM
WL-03114878 Labor Open 1 $40.00 Feb 20, 10:17 PM
WL-03114879 Labor Open 0.016666666666667 $830.00 Feb 20, 10:17 PM
WL-03114880 Labor Open 8 $76.00 Feb 20, 10:17 PM
WL-03114881 Labor Open 1 $40.00 Feb 20, 10:17 PM
WL-03114882 Labor Open 1 $40.00 Feb 20, 10:17 PM
WL-03114883 Labor Open 0.016666666666667 $895.00 Feb 20, 10:17 PM
WL-03114884 Labor Open 8 $76.00 Feb 20, 10:17 PM
WL-03115305 Labor Open 1 $40.00 Feb 21, 4:32 PM
WL-03115306 Travel Open 68 $48.96 Feb 21, 4:32 PM

Details