Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (13 biz days late)
🕐 Clock stopped: Canceled (Feb 20, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Jan 2 → Feb 2, 2026
20 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 3, 2026
1 business day (counted)
Running total: 21 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 20, 2026
12 business days (counted)
Running total: 33 of ? biz days used
Created: Jan 2, 2026
Canceled: Feb 20, 2026
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 2 → Jan 2 |
Created |
▶ Running
|
0 |
0 |
| Jan 2 → Jan 2 |
Scheduled |
▶ Running
|
0 |
0 |
| Jan 2 → Jan 2 |
Ready for Scheduling |
▶ Running
|
0 |
0 |
| Jan 2 → Feb 2 |
Scheduled |
▶ Running
|
20 |
20 |
| Feb 2 → Feb 3 |
Ready for Scheduling |
▶ Running
|
1 |
21 |
| Feb 3 → Feb 20 |
Scheduled |
▶ Running
|
12 |
33 |
Coordinators
35.8 days
Over SLA
Created: Jan 2, 2026
Due: Dec 31, 2026
Completed: Feb 20, 2026 (314 days early)
⏱️
20.8d in Scheduled
Longest Stage
🔄
6 transitions
Status Changes
⚠️
30.6d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
20.8 days stuck in "Scheduled"
⏱️
Total Delay
30.6 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
33.8d
/ 2.0d SLA
Ready for Scheduling
2.1d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
1/2/26 1045 LM w/JF; 1105 JF avail; LM w/Betty Jo re cnfm; 1200 Betty Jo cnfm; ack cnfm, LM w/JF; 1224 JF ack cnfm; 2/2/26 0944 Mon cxl; LM w/JF; 2/3/26 0853 JF ack msg; 2/20/2026 1532 assign cxl; ack cxl; LM w/JF; 1617 JF ack CXL
Timeline
📋
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
0m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
1m
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
1h 59m
📅
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
30d 23h
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
21h 6m
🚫
From:
Scheduled
To:
Canceled
Duration in Previous:
17d 7h
Bottlenecks
Scheduled
Duration: 20.8 business days (threshold: 2.0 business days)
Exceeded by 18.8 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days