Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328753 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Trinity Health Oakland — 44405 Woodward Ave, Pontiac MI, 48341

Jan 2, 2026 → Feb 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (14 biz days late)
Active: 34 biz days
🕐 Clock stopped: Canceled (Feb 23, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
34d
▶ Clock Running
Status: Scheduled
Jan 2 → Feb 23, 2026
34 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 34 of ? biz days used
Created: Jan 2, 2026 Canceled: Feb 23, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0
Jan 2 → Jan 2 Scheduled ▶ Running 0 0
Jan 2 → Jan 2 Ready for Scheduling ▶ Running 0 0
Jan 2 → Feb 23 Scheduled ▶ Running 34 34
Feb 23 → Feb 23 Ready for Scheduling ▶ Running 0 34
Dispatch 0.0d
Coordinators 35.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
35.3 days
Over SLA
Created: Jan 2, 2026 Due: Dec 31, 2026 Completed: Feb 23, 2026 (311 days early)
📅
35.0 days Total Age
⏱️
34.8d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
32.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 226 days old
🚨
Primary Delay 34.8 days stuck in "Scheduled"
⏱️
Total Delay 32.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
34.8d / 2.0d SLA
Ready for Scheduling
0.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/2/26 1045 LM w/JF; 1105 JF avail; LM w/Betty Jo re cnfm; 1200 Betty Jo cnfm; ack cnfm, LM w/JF; 1224 JF ack cnfm; 2/22/26 0912 assign pushed out; 2/23/26 ack cxl, LM w/JF; 1311 JF ack cxl

Timeline

📋
▶
2 Work Order Created Jan 2, 10:55 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush Jan 2, 11:10 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 15m
👷
▶
2 Technician Assigned Jan 2, 12:53 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1h 43m
🚨 35.0 business days
📅
Status: Ready for Scheduling by Wayne Rush Feb 23, 11:24 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 51d 22h
🚫
Status: Canceled by Caitlin Mcgee Feb 23, 2:02 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 2h 38m

Bottlenecks

Scheduled
Duration: 34.8 business days (threshold: 2.0 business days)
Exceeded by 32.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Janice Flores
Scheduled
N/A
Created
Jan 2, 10:55 AM
Invoice #
N/A

Details