Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328876 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Medical Center New Orleans — 1514 Jefferson Hwy, Jefferson LA, 70121

Jan 2, 2026 → Jan 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (9 biz days early)
Active: 10 biz days
🕐 Clock stopped: Completed (Jan 16, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Jan 2 → Jan 16, 2026
10 business days (counted)
Running total: 10 of ? biz days used
Created: Jan 2, 2026 Completed: Jan 16, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0
Jan 2 → Jan 2 Ready for Scheduling ▶ Running 0 0
Jan 2 → Jan 16 Assigned ▶ Running 10 10
Dispatch 0.0d
Coordinators 9.8d
Field Work 0.0d
Billing 57.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
9.8 days
Over SLA
Field Work
0.0 days
Billing
57.6 days
Over SLA
Created: Jan 2, 2026 Due: Jan 30, 2026 Completed: Jan 16, 2026 (14 days early)
📅
9.8 days Total Age
⏱️
57.0d in Billing Review Longest Stage
🔄
8 transitions Status Changes
⚠️
64.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 223 days old
🚨
Primary Delay 57.0 days stuck in "Billing Review"
⏱️
Total Delay 64.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
9.8d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Billing Review
57.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.16.26 hshaw - moved WO to BR, special project

🔧 Work Performed
bed not cost effective to repair
🔍 Technician Findings
too many parts would need to be replaced to repair bed
⚠️ Problem Description
Follow up to WO-01308695 Yves Dessin: Project Repair - Pls add description of issue when onsite
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 2, 1:50 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 2, 2:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 10m
🚨 10.0 business days
⏱️
▶
3 Labor Added Jan 15, 8:23 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kenneth Lancara
From: Assigned
To: Completed
Duration in Previous: 13d 6h
🏁
Status: Closed by Kenneth Lancara
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Jan 16, 2:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 39m
⏳ 1.0 business days
💵
Status: Billing Review by Hannah Shaw Jan 19, 5:14 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 3d 3h
🚨 57.0 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 9, 5:43 PM
From: Billing Review, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 79d 23h, 0m
🧾
▶
2 Invoice Created Apr 9, 5:48 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m

Bottlenecks

Assigned
Duration: 9.8 business days (threshold: 4.0 business hours)
Exceeded by 9.3 business days
Billing Review
Duration: 57.0 business days (threshold: 2.0 business days)
Exceeded by 55.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Jan 2, 1:50 PM
Invoice #
SM-258861

Work Details (1)

Name Type Status Qty Amount Date
WL-03067187 Labor Open 1.5 $142.50 Jan 15, 8:23 PM

Details