Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328879 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Medical Center New Orleans — 1514 Jefferson Hwy, Jefferson LA, 70121

Jan 2, 2026 → Jan 15, 2026

✅ Completed
PC Per client agreement
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 15)
✓ SLA Met (15d early)
Dispatch 0.0d
Coordinators 9.6d
Billing 59.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
9.6 days
Over SLA
Billing
59.6 days
Over SLA
Created: Jan 2, 2026 Due: Jan 30, 2026 Completed: Jan 15, 2026 (15 days early)
📅
9.6 days Total Age
⏱️
59.6d in Billing Review Longest Stage
🔄
7 transitions Status Changes
⚠️
67.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 132 days old
🚨
Primary Delay 59.6 days stuck in "Billing Review"
⏱️
Total Delay 67.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
9.6d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Billing Review
59.6d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.16.26 hshaw - moved WO to BR, special project

🔧 Work Performed
replaced 2 casters replaced zoom interface board and corrected mattress errors
🔍 Technician Findings
mattress had a error code casters torn and zoom interface board inop
⚠️ Problem Description
Follow up to WO-01311945 Kenneth Lancara: Project Repair - Pls add description of issue when onsite
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 2, 1:53 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 2, 2:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8m
🚨 10.0 business days
⏱️
3x Labor Added Jan 15, 12:37 PM
Type: Labor, Parts
Status: Open
Qty: 0.5, 3, 2
🔩
▶
2 Parts Added Jan 15, 3:22 PM
Parts Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 13d 1h, 0m
💵
Status: Billing Review by Hannah Shaw Jan 16, 1:59 PM
From: Closed
To: Billing Review
Duration in Previous: 22h 35m
🚨 60.0 business days
📄
▶
2 Status: Ready to Bill Apr 9, 5:42 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
🧾
▶
2 Invoice Created Apr 9, 5:48 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m

Bottlenecks

Assigned
Duration: 9.6 business days (threshold: 4.0 business hours)
Exceeded by 9.1 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
Billing Review
Duration: 59.6 business days (threshold: 2.0 business days)
Exceeded by 57.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Jan 2, 1:53 PM
Invoice #
SM-258861

Work Details (4)

Name Type Status Qty Amount Date
WL-03066282 Labor Open 0.5 $47.50 Jan 15, 12:37 PM
WL-03066283 Labor Open 3 $285.00 Jan 15, 12:37 PM
WL-03066284 Parts Open 2 $0.00 Jan 15, 12:37 PM
WL-03066612 Parts Open 1 $0.00 Jan 15, 3:22 PM

Details