Created: Jan 2, 2026
Due: Dec 31, 2026
Completed: Jan 17, 2026 (348 days early)
📅
10.3 daysTotal Age
⏱️
39.0d in ClosedLongest Stage
🔄
4 transitionsStatus Changes
⚠️
47.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🚩
5 visitsOn-Site Trips
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CoordinatorScheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1Jan 12, 2026
Visit 2Jan 13, 2026
Visit 3Jan 14, 2026
Visit 4Jan 15, 2026
Visit 5Jan 16, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 132 days old
🚨
Primary Delay39.0 days stuck in "Closed"
⏱️
Total Delay47.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
10.3d / 2.0d SLA
Closed
39.0d / 1.0d SLA
Ready to Bill
2.6d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
EMSAR Orientation, nonbillable DWC
📅
No Credentialing
Jan 12, 2026 10:00am – 6:00pm
Work Order: WO-01328946
Location: EMSAR Orientation
Address: 123 Street, Wilmington, OH 45177
Contact Name: Christina Marchand
Contact Phone: 603-296-5456
Contact Email: christina.marchand@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.sale
📅
No Credentialing
Jan 13, 2026 10:00am – 6:00pm
Work Order: WO-01328946
Location: EMSAR Orientation
Address: 123 Street, Wilmington, OH 45177
Contact Name: Christina Marchand
Contact Phone: 603-296-5456
Contact Email: christina.marchand@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.sale
📅
No Credentialing
Jan 14, 2026 10:00am – 6:00pm
Work Order: WO-01328946
Location: EMSAR Orientation
Address: 123 Street, Wilmington, OH 45177
Contact Name: Christina Marchand
Contact Phone: 603-296-5456
Contact Email: christina.marchand@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.sale
📅
No Credentialing
Jan 15, 2026 10:00am – 6:00pm
Work Order: WO-01328946
Location: EMSAR Orientation
Address: 123 Street, Wilmington, OH 45177
Contact Name: Christina Marchand
Contact Phone: 603-296-5456
Contact Email: christina.marchand@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.sale
📅
No Credentialing
Jan 16, 2026 10:00am – 6:00pm
Work Order: WO-01328946
Location: EMSAR Orientation
Address: 123 Street, Wilmington, OH 45177
Contact Name: Christina Marchand
Contact Phone: 603-296-5456
Contact Email: christina.marchand@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.sale
Timeline
📋
▶
3
Work Order Created Jan 2, 4:55 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Wayne Rush
From:Entered
To:Scheduled
Duration in Previous:0m
👷
Technician Assigned by Wayne Rush
Technician:Kristyn Foster
⚠️9.9 business days
⏱️
4x Labor Added Jan 15, 4:01 PM
Type:Labor
Status:Open
Qty:8
⏳2.0 business days
⏱️
▶
2
Labor Added Jan 16, 7:27 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kristyn Foster
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:14d 2h, 0m
🚨39.6 business days
📄
Status: Ready to Bill by Debra Williams-CristMar 12, 3:33 PM
From:Closed
To:Ready to Bill
Duration in Previous:54d 19h
⏳3.0 business days
📨
▶
2
Status: Invoice Pending Mar 16, 4:52 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-256657
Bottlenecks
Scheduled
Duration: 10.3 business days (threshold: 2.0 business days)
Exceeded by 8.3 business days
Closed
Duration: 39.0 business days (threshold: 1.0 business days)
Exceeded by 38.0 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)