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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328963 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Trinity Health Oakland — 44405 Woodward Ave, Pontiac MI, 48341

Jan 2, 2026 → Feb 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (15 biz days late)
Active: 35 biz days
🕐 Clock stopped: Invoiced (Feb 24, 2026)
▶ Clock Running
Status: Created
Jan 3 → Jan 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 3 → Jan 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 3 → Jan 5, 2026
1 business day (counted)
Running total: 1 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Jan 5 → Feb 2, 2026
19 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 20 of ? biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 10, 2026
6 business days (counted)
Running total: 26 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 24, 2026
9 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Closed
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 35 of ? biz days used
Created: Jan 3, 2026 Invoiced: Feb 24, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 3 → Jan 3 Created ▶ Running 0 0
Jan 3 → Jan 3 Scheduled ▶ Running 0 0
Jan 3 → Jan 5 Ready for Scheduling ▶ Running 1 1
Jan 5 → Feb 2 Scheduled ▶ Running 19 20
Feb 2 → Feb 2 Ready for Scheduling ▶ Running 0 20
Feb 2 → Feb 2 Scheduled ▶ Running 0 20
Feb 2 → Feb 10 Ready for Scheduling ▶ Running 6 26
Feb 10 → Feb 24 Scheduled ▶ Running 9 35
Feb 24 → Feb 24 Closed ▶ Running 0 35
Coordinators 35.3d
Billing 2.8d
✗ SLA Missed
Coordinators
35.3 days
Over SLA
Billing
2.8 days
Over SLA
Created: Jan 3, 2026 Due: Dec 31, 2026 Completed: Feb 24, 2026 (310 days early)
📅
35.0 days Total Age
⏱️
19.3d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
32.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
31 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 15, 2026
Visit 2 Feb 17, 2026
Visit 3 Feb 18, 2026
Visit 4 Feb 19, 2026
Visit 5 Feb 20, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 225 days old
🚨
Primary Delay 19.3 days stuck in "Scheduled"
⏱️
Total Delay 32.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
6.9d / 1.0d SLA
Scheduled
28.4d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/2/2026 1633 chg for SZ; ack msg; LM w/SZ; 1/5/26 1117 SZ okay with chg; LM w/Betty Jo re cnfm ; 1159 Betty Jo cnfm; 1342 LM w/SZ ; 1633 SZ ack cnfm; 2/2/26 0926 Mon cxl, hrs chg; LM w/SZ; 2/4/2026 1629 CM 2nd msg w/SZ; 1846 SZ resp ; 1850 LM w/Betty Jo re cnfm; 2/5/26 1051 Betty Jo cnfm; ack cnfm, LM w/SZ; 2/9/2026 1639 CM 2nd msg w/SZ; 1908 SZ ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 2, 7:13 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 1.6 business days
👷
▶
2 Technician Assigned Jan 5, 4:41 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 21h
🚨 19.9 business days
📅
▶
4 Dispatch Scheduled Feb 2, 12:28 PM
Dispatch Scheduled → Status: Ready for Scheduling → Dispatch Scheduled → Status: Scheduled
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 27d 19h
📅
Dispatch Scheduled by Wayne Rush
Scheduled For: 2026-02-17T13:00:00.000+0000
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 2m, 0m
⚠️ 6.0 business days
🗓️
Status: Scheduled by Caitlin Mcgee Feb 9, 7:23 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 7d 6h
⏳ 4.6 business days
💵
▶
2 2x Expenses Added Feb 15, 2:21 PM
2x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
⏱️
▶
2 3x Labor Added Feb 20, 11:11 AM
3x Labor Added → 5x Labor Added
⏱️
5x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 8
💵
▶
2 5x Expenses Added Feb 20, 11:17 AM
5x Expenses Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
7x Expenses Added Feb 20, 11:22 AM
Type: Expenses, Travel
Status: Open
Qty: 1, 59
⏳ 1.0 business days
⏱️
Labor Added Feb 22, 11:15 AM
Type: Labor
Status: Open
Qty: 8
⏱️
▶
2 Labor Added Feb 22, 11:26 AM
Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 8
⏳ 1.0 business days
🏁
Status: Closed by Caitlin Mcgee Feb 23, 8:13 PM
From: Scheduled
To: Closed
Duration in Previous: 14d 0h
⏳ 3.5 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 16h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:29 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 3m
⏳ 3.0 business days
🧾
▶
2 Invoice Created Mar 2, 9:26 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 19h

Bottlenecks

Scheduled
Duration: 19.3 business days (threshold: 2.0 business days)
Exceeded by 17.3 business days
Ready for Scheduling
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days
Scheduled
Duration: 9.2 business days (threshold: 2.0 business days)
Exceeded by 7.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Susan Zorn
Scheduled
Feb 17, 8:00 AM
Created
Jan 2, 7:13 PM
Invoice #
SM-254987

Work Details (31)

Name Type Status Qty Amount Date
WL-03106525 Expenses Open 1 $68.00 Feb 15, 2:21 PM
WL-03106526 Travel Open 59 $42.48 Feb 15, 2:21 PM
WL-03106528 Expenses Open 1 $529.67 Feb 15, 2:25 PM
WL-03113664 Labor Open 8 $977.00 Feb 20, 11:11 AM
WL-03113663 Labor Open 0.5 $20.00 Feb 20, 11:11 AM
WL-03113665 Labor Open 0.5 $20.00 Feb 20, 11:11 AM
WL-03113677 Labor Open 0.5 $20.00 Feb 20, 11:13 AM
WL-03113678 Labor Open 8 $977.00 Feb 20, 11:13 AM
WL-03113674 Labor Open 0.5 $20.00 Feb 20, 11:13 AM
WL-03113675 Labor Open 8 $977.00 Feb 20, 11:13 AM
WL-03113676 Labor Open 0.5 $20.00 Feb 20, 11:13 AM
WL-03113682 Expenses Open 1 $68.00 Feb 20, 11:17 AM
WL-03113683 Expenses Open 1 $68.00 Feb 20, 11:17 AM
WL-03113684 Expenses Open 1 $68.00 Feb 20, 11:17 AM
WL-03113681 Expenses Open 1 $68.00 Feb 20, 11:17 AM
WL-03113685 Expenses Open 1 $186.50 Feb 20, 11:18 AM
WL-03113689 Expenses Open 1 $186.51 Feb 20, 11:18 AM
WL-03113687 Expenses Open 1 $186.50 Feb 20, 11:18 AM
WL-03113688 Expenses Open 1 $186.50 Feb 20, 11:18 AM
WL-03113709 Expenses Open 1 $3.00 Feb 20, 11:22 AM
WL-03113708 Expenses Open 1 $3.00 Feb 20, 11:22 AM
WL-03113711 Expenses Open 1 $14.25 Feb 20, 11:22 AM
WL-03113712 Expenses Open 1 $256.20 Feb 20, 11:22 AM
WL-03113713 Expenses Open 1 $142.02 Feb 20, 11:22 AM
WL-03113710 Expenses Open 1 $3.00 Feb 20, 11:22 AM
WL-03113714 Travel Open 59 $42.48 Feb 20, 11:23 AM
WL-03115450 Labor Open 8 $320.00 Feb 22, 11:15 AM
WL-03115453 Labor Open 6 $240.00 Feb 22, 11:26 AM
WL-03115457 Labor Open 0.5 $20.00 Feb 22, 11:29 AM
WL-03115456 Labor Open 0.5 $20.00 Feb 22, 11:29 AM
WL-03115458 Labor Open 8 $977.00 Feb 22, 11:29 AM

Details