Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329247 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Jan 5, 2026 → Jan 26, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 12, 2026
🕐 Clock stopped: Completed (Jan 27)
⏸ 20d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 15.4d
Coordinators 2.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
15.4 days
Over SLA
Coordinators
2.1 days
Over SLA
Billing
0.0 days
Created: Jan 5, 2026 Due: Jan 12, 2026 Completed: Jan 27, 2026 (14 days late)
📅
16.5 days Total Age
⏱️
15.4d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
13.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 129 days old
🚨
Primary Delay 15.4 days stuck in "Awaiting Parts"
⏱️
Total Delay 13.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Awaiting Parts
15.4d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.6.26 PO received

🔧 Work Performed
Replaced Battery
🔍 Technician Findings
Replaced Battery
⚠️ Problem Description
Ray-Anthony Alston: Bed not holding charge.
📄 Description
Hillrom Compella P7800 Bariatric Bed

Timeline

📋
▶
2 Work Order Created Jan 5, 8:20 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 5, 8:41 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20m
⏳ 2.0 business days
📦
▶
2 Parts Requested Jan 6, 11:29 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ray-Anthony Alston
From: Assigned
To: Awaiting Parts
Duration in Previous: 1d 2h
🔩
Parts Added Jan 6, 11:37 AM
Type: Parts
Status: Open
Qty: 2
🚨 15.0 business days
💵
▶
2 Expenses Added Jan 26, 10:30 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Ray-Anthony Alston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 20d 11h
⏱️
▶
2 3x Labor Added Jan 26, 10:35 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 6m, 0m
📄
▶
2 Status: Ready to Bill Jan 27, 2:08 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 4.0 business days
🧾
Invoice Created Jan 30, 8:31 PM
Invoice Number: SM-252350

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Awaiting Parts
Duration: 15.4 business days (threshold: 3.0 business days)
Exceeded by 12.4 business days

🔗 Related Artifacts

📦
Parts Order 00087682
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Jan 5, 8:20 AM
Invoice #
SM-252350

Work Details (5)

Name Type Status Qty Amount Date
WL-03054664 Parts Open 2 $100.86 Jan 6, 11:37 AM
WL-03079554 Expenses Open 1 $0.00 Jan 26, 10:30 PM
WL-03079558 Labor Open 1 $0.00 Jan 26, 10:35 PM
WL-03079559 Labor Open 1 $95.00 Jan 26, 10:35 PM
WL-03079560 Travel Open 23.8 $0.00 Jan 26, 10:35 PM

Details