Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (54 biz days late)
Active: 73 biz days
🕐 Clock stopped: Completed (Apr 20, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Assigned
Jan 5 → Apr 2, 2026
61 business days (counted)
Running total: 61 of ? biz days used
12d
▶ Clock Running
Status: Tech On Site
Apr 2 → Apr 20, 2026
12 business days (counted)
Running total: 73 of ? biz days used
Created: Jan 5, 2026Completed: Apr 20, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 5 → Jan 5
Created
▶ Running
0
0
Jan 5 → Apr 2
Assigned
▶ Running
61
61
Apr 2 → Apr 20
Tech On Site
▶ Running
12
73
Dispatch0.0d
Coordinators62.0d
Field Work13.0d
Billing21.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
62.0 days
Over SLA
Field Work
13.0 days
Over SLA
Billing
21.0 days
Over SLA
Created: Jan 5, 2026
Due: Feb 5, 2026
Completed: Apr 6, 2026 (59 days late)
📅
64.0 daysTotal Age
⏱️
62.0d in AssignedLongest Stage
🔄
8 transitionsStatus Changes
⚠️
89.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 223 days old
🚨
Primary Delay62.0 days stuck in "Assigned"
⏱️
Total Delay89.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
62.0d / 0.5d SLA
Tech On Site
13.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.3d / 1.0d SLA
Billing Review
10.6d / 2.0d SLA
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
9.8d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
3/23/2026 Perform Bench Overhaul Warranty: Evaluation, unit has a bad turbo pump.
Cleaned valve block, replaced all O-ring, plunger seal, internal calibrated leak, new HD ion source board, Cleaned inside spec-tube body, ion chamber, ion support pole, replace new filaments (2) unit failed to stay in -11 range.
4/2/2026 Replaced spec-tube (MY25350006) New filaments, pretested OK. Restarted. Perform fine test procedure, record
parameter, chart record MDL/Helium Stability. Unit leak check ok shut off unit, drained oil from pump, pack up unit, ship it back to customer.
🔍Technician Findings
Bad Turbo pump.
⚠️Problem Description
Note
17.12.2025 09:55:43 NSICHANI
17.12.2025 02:55:37 UTC NSICHANI needs to be routed to Vacuum
____________________
Note
16.12.2025 16:24:57 WIGEORGE
warr bench repair; turbo
____________________
Note
16.12.2025 16:21:29 WF-BATCH
Agent: WIGEORGE Timestamp: 2025-12-16 16:21:19
Unit at Cinch Connectors in Reynosa, will ship to and from Cinch in Pharr, Texas
Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017
Trade services; if a "Request for RA" form is returned with the purchase order, please attach it to the notification e-mail.
warranty; turbo
📄Description
Wet, Helium LD MR15
📞Call Description
VPD Bench Repair Warranty
Apr 20, 2026 3:27pm
@MICHAEL MCNAMARA @Kim Pearson WO has been reviewed.
Timeline
📋
▶
3
Work Order Created Jan 5, 10:19 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:1m
👷
Technician Assigned by Kim Pearson
Technician:Minh Huynh
🚨62.0 business days
⏱️
3x Labor Added Apr 2, 10:05 AM
Type:Labor, Parts
Status:Open
Qty:2, 1
🔧
Status: Tech On Site by Charles SellonApr 2, 10:14 AM
From:Assigned
To:Tech On Site
Duration in Previous:86d 22h
⚠️9.0 business days
🔩
5x Parts Added Apr 14, 1:04 PM
Type:Parts
Status:Open
Qty:1, 2
⚠️5.0 business days
✔️
Status: Completed by Minh HuynhApr 20, 12:43 PM
From:Tech On Site
To:Completed
Duration in Previous:18d 2h
🏁
Status: Closed by Minh HuynhApr 20, 12:49 PM
From:Completed
To:Closed
Duration in Previous:5m
💵
Status: Billing Review by Hannah ShawApr 20, 3:26 PM
From:Closed
To:Billing Review
Duration in Previous:2h 37m
🚨11.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAMay 4, 8:24 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:13d 16h
📨
Status: Invoice Pending by Hannah ShawMay 4, 1:58 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:5h 33m
🚨10.0 business days
🧾
▶
2
Invoice Created May 15, 4:17 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:11d 2h
Bottlenecks
Assigned
Duration: 62.0 business days (threshold: 4.0 business hours)
Exceeded by 61.5 business days
Tech On Site
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Billing Review
Duration: 10.6 business days (threshold: 2.0 business days)
Exceeded by 8.6 business days
Invoice Pending
Duration: 9.8 business days (threshold: 2.0 business days)