📍 Schneider Electric USA Inc — 70 Mechanic St, Foxboro MA, 02035
Jan 5, 2026 → Apr 20, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (54 biz days late)
Active: 73 biz days
🕐 Clock stopped: Completed (Apr 20, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Jan 5 → Jan 14, 2026
7 business days (counted)
Running total: 7 of ? biz days used
66d
▶ Clock Running
Status: Tech On Site
Jan 14 → Apr 20, 2026
66 business days (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 73 of ? biz days used
Created: Jan 5, 2026Completed: Apr 20, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 5 → Jan 5
Created
▶ Running
0
0
Jan 5 → Jan 14
Assigned
▶ Running
7
7
Jan 14 → Apr 20
Tech On Site
▶ Running
66
73
Apr 20 → Apr 20
Assigned
▶ Running
0
73
Dispatch0.0d
Coordinators8.1d
Field Work67.0d
Billing68.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
8.1 days
Over SLA
Field Work
67.0 days
Over SLA
Billing
68.6 days
Over SLA
Created: Jan 5, 2026
Due: Feb 5, 2026
Completed: Apr 20, 2026 (73 days late)
📅
74.0 daysTotal Age
⏱️
67.0d in Tech On SiteLongest Stage
🔄
9 transitionsStatus Changes
⚠️
137.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
10 linesWork Details
🚩
3 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Charles Sellon — scheduling delays attributed to technician, not coordinators
Visit 1Jan 14, 2026
Visit 2Jan 16, 2026
Visit 3Feb 25, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay67.0 days stuck in "Tech On Site"
⏱️
Total Delay137.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
8.1d / 0.5d SLA
Tech On Site
67.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.8d / 1.0d SLA
Billing Review
62.6d / 2.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
4.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
R3428301 x 2 also used.
🔧Work Performed
1/14/2026 Started evaluation. Turbo at 6000 rpm. Removed vacuum system. Turbo tight, doesn't move freely. Started cleaning.
1/16/2026 Valve block cleaned and reassembled, turbo pump replaced, spectube rebuilt. Reassembled and restarted.
2/25/2026 Replaced oring on valve block with older rev, recleaned spectube, replaced filament 2 (Burned in separately) Restarted
3/31/2026 Replaced filament 2, recleaned header. Restarted.
4/2/2026 Replaced spectube ( MY25470004) pre tested w/ new filaments and restarted.
🔍Technician Findings
Bad Turbo pump.
⚠️Problem Description
Note
10.12.2025 14:04:29 WF-BATCH
Agent: PIERCEB Timestamp: 2025-12-10 13:04:21
Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004262.
Salesperson - Bill Trotter
turbo pump is stuck at 6000 rpm. This unit has had turbo pump replaced twice before. 9/15/2023 - Service Order: 6006414235 & 3/06/2024 - Service Order: 6006760939. Let Kevin Flynn know this arrived in case he wants to look at it.
📄Description
Wet, Helium LD MR15
📞Call Description
VPD Bench Overhaul Trade
Apr 20, 2026 3:14pm
@MICHAEL MCNAMARA @Kim Pearson I changed the Overhaul labor to $960.00 as this was done in Jan.
Timeline
📋
▶
3
Work Order Created Jan 5, 10:23 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
⚠️8.0 business days
🔧
Status: Tech On Site by Charles SellonJan 14, 10:27 AM
From:Assigned
To:Tech On Site
Duration in Previous:9d 0h
⏱️
7x Labor Added Jan 14, 1:23 PM
Type:Labor, Parts
Status:Open
Qty:6, 1, 2
⏳3.0 business days
⏱️
Labor Added Jan 16, 11:23 AM
Type:Labor
Status:Open
Qty:3
🚨27.0 business days
⏱️
Labor Added Feb 25, 2:50 PM
Type:Labor
Status:Open
Qty:2
🚨27.9 business days
🔩
Parts Added Apr 3, 8:26 AM
Type:Parts
Status:Open
Qty:1
🚨12.0 business days
👷
▶
2
Technician Assigned Apr 20, 7:59 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by MICHAEL MCNAMARA
From:Tech On Site
To:Assigned
Duration in Previous:95d 20h
✔️
Status: Completed by Minh HuynhApr 20, 8:52 AM
From:Assigned
To:Completed
Duration in Previous:53m
🏁
Status: Closed by Minh HuynhApr 20, 9:08 AM
From:Completed
To:Closed
Duration in Previous:16m
💵
Status: Billing Review by Hannah ShawApr 20, 3:11 PM
From:Closed
To:Billing Review
Duration in Previous:6h 3m
🚨62.8 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAJul 20, 6:09 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:90d 14h
⏳2.0 business days
📨
Status: Invoice Pending by Hannah ShawJul 21, 10:32 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1d 4h
⏳4.0 business days
💰
▶
2
Status: Invoiced Jul 24, 1:48 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-267939
Bottlenecks
Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Tech On Site
Duration: 67.0 business days (threshold: 1.0 business days)
Exceeded by 66.0 business days
Billing Review
Duration: 62.6 business days (threshold: 2.0 business days)
Exceeded by 60.6 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Invoice Pending
Duration: 4.0 business days (threshold: 2.0 business days)