Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (170 biz days late)
🕐 Clock stopped: Canceled (Oct 5, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
189d
▶ Clock Running
Status: Assigned
Jan 5 → Oct 5, 2026
189 business days (counted)
Running total: 189 of ? biz days used
Created: Jan 5, 2026
Canceled: Oct 5, 2026
Show SLA Clock Detail (2 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 5 → Jan 5 |
Created |
▶ Running
|
0 |
0 |
| Jan 5 → Oct 5 |
Assigned |
▶ Running
|
189 |
189 |
Coordinators
190.0 days
Over SLA
Created: Jan 5, 2026
Due: Feb 5, 2025
Completed: Oct 5, 2026 (606 days late)
⏱️
190.0d in Assigned
Longest Stage
🔄
2 transitions
Status Changes
⚠️
189.5d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
190.0 days stuck in "Assigned"
⏱️
Total Delay
189.5 business days over SLA thresholds
SLA vs Actual Time by Status
Assigned
190.0d
/ 0.5d SLA
💬 Activities, Notes & Communications
📄
Description
XGS-600, 3 HOT FIL, 1 CONV
Timeline
📋
👷
Technician:
a0hF0000002XLOxIAO, Charles Sellon
👷
From:
Entered
To:
Assigned
Duration in Previous:
1m
🚫
From:
Assigned
To:
Canceled
Duration in Previous:
272d 22h
Bottlenecks
Assigned
Duration: 190.0 business days (threshold: 4.0 business hours)
Exceeded by 189.5 business days
ℹ️ Work Order Details
Technician
Charles Sellon