📍 Milesahead Energy LLC — 1200 S Patton St, Xenia OH, 45385-5672
Jan 5, 2026 → Apr 28, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (62 biz days late)
Active: 81 biz days
🕐 Clock stopped: Completed (Apr 30, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
74d
▶ Clock Running
Status: Assigned
Jan 5 → Apr 21, 2026
74 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 21 → Apr 30, 2026
7 business days (counted)
Running total: 81 of ? biz days used
Created: Jan 5, 2026Completed: Apr 30, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 5 → Jan 5
Created
▶ Running
0
0
Jan 5 → Apr 21
Assigned
▶ Running
74
74
Apr 21 → Apr 30
Tech On Site
▶ Running
7
81
Dispatch0.0d
Coordinators75.0d
Field Work8.0d
Billing13.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
75.0 days
Over SLA
Field Work
8.0 days
Over SLA
Billing
13.8 days
Over SLA
Created: Jan 5, 2026
Due: Feb 5, 2026
Completed: Apr 28, 2026 (81 days late)
📅
80.0 daysTotal Age
⏱️
75.0d in AssignedLongest Stage
🔄
8 transitionsStatus Changes
⚠️
91.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
10 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay75.0 days stuck in "Assigned"
⏱️
Total Delay91.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
75.0d / 0.5d SLA
Tech On Site
8.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
6.9d / 2.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
4.9d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Perform Bench Overhaul: Evaluation, unit has a bad turbo pump, spectrometer failed to calibration.
cleaned valve block, replace all O-ring, plunger seal, internal calibrated leak, calibrated leak valve, new ion source board,
new pre-amp board, front panel. Cleaned inside spec-tube body, ion chamber, ion support pole, installed hot source/filament
kit, metal gasket, retorque spec-tube header. reassemble unit and started up. Perform fine test procedure, the spectrometer failed to perform.
4/21/2026 Installed exchange spec-tube # ST1211L001 with SYS-ALLOY filament and started up unit, perform fine test procedure, record parameter, chart record MDL/Helium Stability. Unit leak check ok shut off unit, pack it up, ship unit back to customer.
🔍Technician Findings
Bad turbo pump, spectrometer, front panel.
⚠️Problem Description
Note
22.12.2025 13:27:25 JUFOSTER
NCS 6486088
____________________
Note
12.12.2025 12:04:58 KANTANWA
Customer called to accept quote 3000980636
Service Request Number: 8106560910
Sub ID 7655519690406120904828
VISA
PO - VISA/Wang
$5,094.43
Cardholder/ Caller/ Customer:
Yuxing Wang
yuxing.wang@milesaheadenergy.com
517-643-4711
Billing/ Shipping:
Milesahead Energy LLC
31 S Main St
DAYTON OH 45402
____________________
Note
08.12.2025 09:49:10 WF-BATCH
Agent: PIERCEB Timestamp: 2025-12-08 08:49:03
Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004262.
Salesperson - Mike Wyant; mike.wyant@agilent.com; Mobile: 919-753-8802
Turbo pump is reading 6000rpm
📄Description
VS BR15 Bench Mount Leak Detector
📞Call Description
VPD Bench Overhaul Trade
May 1, 2026 12:50pm
@MICHAEL MCNAMARA @Kim Pearson WO has been reviewed.
Timeline
📋
▶
3
Work Order Created Jan 5, 11:21 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:a0hF0000002XLPBIA4, Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:1m
🚨75.0 business days
🔧
▶
2
Status: Tech On Site Apr 21, 10:17 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type:Labor, Parts
Status:Open
Qty:4, 1
🔩
8x Parts Added Apr 21, 10:27 AM
Type:Parts
Status:Open
Qty:1, 2
⚠️8.0 business days
✔️
Status: Completed by Minh HuynhApr 30, 8:30 AM
From:Tech On Site
To:Completed
Duration in Previous:8d 22h
🏁
Status: Closed by Minh HuynhApr 30, 8:36 AM
From:Completed
To:Closed
Duration in Previous:6m
⏳2.0 business days
💵
Status: Billing Review by Hannah ShawMay 1, 12:50 PM
From:Closed
To:Billing Review
Duration in Previous:1d 4h
⚠️7.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAMay 11, 8:57 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:9d 20h
⏳2.0 business days
📨
Status: Invoice Pending by Hannah ShawMay 12, 1:01 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1d 4h
⚠️5.0 business days
🧾
▶
2
Invoice Created May 18, 9:30 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:5d 20h
Bottlenecks
Assigned
Duration: 75.0 business days (threshold: 4.0 business hours)
Exceeded by 74.5 business days
Tech On Site
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Invoice Pending
Duration: 4.9 business days (threshold: 2.0 business days)