Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329369 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Elmwood — 1200 Clearview Pkwy Bldg B, 5th floor, Harahan LA, 70123

Jan 5, 2026 → Jan 16, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 16)
✓ SLA Met (15d early)
Dispatch 0.0d
Coordinators 9.7d
Billing 6.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
9.7 days
Over SLA
Billing
6.0 days
Over SLA
Created: Jan 5, 2026 Due: Jan 31, 2026 Completed: Jan 16, 2026 (15 days early)
📅
9.7 days Total Age
⏱️
9.6d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
13.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 14, 2026
Visit 2 Jan 16, 2026

AI Analysis

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Completed with significant delays
Invoiced • 129 days old
🚨
Primary Delay 9.6 days stuck in "Assigned"
⏱️
Total Delay 13.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
9.6d / 0.5d SLA
Closed
1.1d / 1.0d SLA
Billing Review
5.9d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.19.26 hshaw - moved WO to BR, chat JJohnson if this a special project that needs to be billed at once

🔧 Work Performed
assessed 19 beds repair 5 beds
🔍 Technician Findings
assessed 19 beds repaired 5
⚠️ Problem Description
Assessment/Repair of 19 units Estimated 1 hour of assessment/repair time Additional Repair will require an estimate
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 5, 1:35 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jennifer Johnson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 5, 2:07 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Kenneth Lancara
⚠️ 7.0 business days
💵
Expenses Added Jan 13, 8:03 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
8x Labor Added Jan 14, 11:03 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 5, 9, 1, 90
⏳ 2.1 business days
⏱️
5x Labor Added Jan 16, 10:39 AM
Type: Labor, Expenses
Status: Open
Qty: 8, 1
✔️
Status: Completed by Kenneth Lancara Jan 16, 6:11 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 11d 4h, 0m
⏳ 1.7 business days
💵
Status: Billing Review by Hannah Shaw Jan 19, 11:28 AM
From: Closed
To: Billing Review
Duration in Previous: 2d 17h
⚠️ 6.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 26, 3:18 PM
From: Billing Review, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 7d 3h, 0m
💰
Status: Invoiced by Hannah Shaw Jan 26, 3:23 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⏳ 3.0 business days
🧾
Invoice Created Jan 28, 10:08 AM
Invoice Number: SM-252251

Bottlenecks

Assigned
Duration: 9.6 business days (threshold: 4.0 business hours)
Exceeded by 9.1 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Billing Review
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Jan 5, 1:35 PM
Invoice #
SM-252251

Work Details (14)

Name Type Status Qty Amount Date
WL-03062852 Expenses Open 1 $989.04 Jan 13, 8:03 AM
WL-03065723 Labor Open 5 $475.00 Jan 14, 11:03 PM
WL-03065724 Labor Open 9 $855.00 Jan 14, 11:03 PM
WL-03065725 Expenses Open 1 $70.00 Jan 14, 11:03 PM
WL-03065726 Expenses Open 1 $70.00 Jan 14, 11:03 PM
WL-03065727 Expenses Open 1 $35.00 Jan 14, 11:03 PM
WL-03065729 Expenses Open 1 $120.00 Jan 14, 11:03 PM
WL-03065730 Travel Open 90 $135.00 Jan 14, 11:03 PM
WL-03065731 Travel Open 90 $0.00 Jan 14, 11:03 PM
WL-03067787 Labor Open 8 $760.00 Jan 16, 10:39 AM
WL-03067788 Expenses Open 1 $492.86 Jan 16, 10:39 AM
WL-03067789 Expenses Open 1 $216.00 Jan 16, 10:39 AM
WL-03067790 Expenses Open 1 $176.63 Jan 16, 10:39 AM
WL-03067791 Expenses Open 1 $108.00 Jan 16, 10:39 AM

Details