Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329421 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Jan 5, 2026 → Jan 6, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 12, 2026
🕐 Clock stopped: Completed (Jan 6)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 1.3d
Field Work 0.1d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.3 days
Over SLA
Field Work
0.1 days
Billing
0.1 days
Created: Jan 5, 2026 Due: Jan 12, 2026 Completed: Jan 6, 2026 (6 days early)
📅
1.3 days Total Age
⏱️
1.3d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
0.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 129 days old
🚨
Primary Delay 1.3 days stuck in "Assigned"
⏱️
Total Delay 0.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
0.4d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced grips and bellows
🔍 Technician Findings
Grips worn
⚠️ Problem Description
Grips worn Evans, Joe
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📋
▶
2 Work Order Created Jan 5, 4:15 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 5, 4:36 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: a0h5A000009VTLzQAO, Joe Evans
🔩
▶
3 3x Parts Added Jan 6, 9:46 AM
3x Parts Added → Labor Added → Status: Tech On Site
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🔧
Status: Tech On Site by Joe Evans
From: Assigned
To: Tech On Site
Duration in Previous: 17h 13m
✔️
Status: Completed by Joe Evans Jan 6, 10:27 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 37m, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 6, 1:51 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3h 23m
📨
Status: Invoice Pending by Hannah Shaw Jan 6, 2:24 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 33m
💰
Status: Invoiced by Hannah Shaw Jan 6, 2:31 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
⏳ 4.0 business days
🧾
Invoice Created Jan 11, 11:26 AM
Invoice Number: SM-250594

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Jan 5, 4:15 PM
Invoice #
SM-250594

Work Details (4)

Name Type Status Qty Amount Date
WL-03054546 Parts Open 1 $0.00 Jan 6, 9:46 AM
WL-03054547 Parts Open 2 $0.00 Jan 6, 9:46 AM
WL-03054548 Parts Open 1 $0.00 Jan 6, 9:46 AM
WL-03054555 Labor Open 1 $0.00 Jan 6, 9:49 AM

Details