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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329434 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHILDRENS HOSPITAL OF PITTSBURGH OF UPMC — 4401 PENN AVE, PITTSBURGH PA, 15224

Jan 5, 2026 → Mar 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (27 biz days early)
Active: 19 biz days
Paused: 32 biz days
🕐 Clock stopped: Completed (Mar 19, 2026)
18d
▶ Clock Running
Status: Created
Jan 5 → Jan 31, 2026
18 business days (counted)
Running total: 18 of ? biz days used
⏸32d
⏸ Clock Paused
Status: Ready for Release
Jan 31 → Mar 18, 2026
32 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 18 → Mar 19, 2026
1 business day (counted)
Running total: 19 of ? biz days used
Created: Jan 5, 2026 Completed: Mar 19, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 31 Created ▶ Running 18 18
Jan 31 → Mar 18 Ready for Release ⏸ Paused 32 —
Mar 18 → Mar 19 Scheduled ▶ Running 1 19
Dispatch 18.3d
Holding 32.0d (excluded)
Coordinators 1.1d
Field Work 0.0d
Billing 16.3d
✓ SLA Met
Dispatch
18.3 days
Over SLA
Holding (excluded from total)
32.0 days
Coordinators
1.1 days
Field Work
0.0 days
Billing
16.3 days
Over SLA
Created: Jan 5, 2026 Due: Apr 27, 2026 Completed: Mar 19, 2026 (39 days early)
📅
50.6 days Total Age
⏱️
32.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
28.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 32.0 days stuck in "Ready for Release"
⏱️
Total Delay 28.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
18.3d / 0.5d SLA
Ready for Release
32.0d
Scheduled
1.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
14.6d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/18/2026 HWilliams - FanFan onsite, ws given this device-dispatched for remediations


🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer us
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Jan 5, 4:42 PM
Work Order: WO-01329434
Type: FCO
Priority: PC
🚨 18.9 business days
✅
Status: Ready for Release by Mandy Newman Jan 31, 12:06 PM
From: Entered
To: Ready for Release
Duration in Previous: 25d 19h
🚨 32.0 business days
👷
▶
3 Technician Assigned Mar 18, 1:14 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-03-18T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 46d 0h
⏱️
3x Labor Added Mar 18, 9:21 PM
Type: Labor
Status: Open
Qty: 0.75, 1
🚗
▶
3 4x Travel Added Mar 18, 10:15 PM
4x Travel Added → Status: Completed → Status: Closed
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 9h 1m
🏁
Status: Closed by Fanfan Siku
From: Completed
To: Closed
Duration in Previous: 2m
⏱️
Labor Added Mar 19, 9:42 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 19, 9:48 AM
From: Closed
To: Ready to Bill
Duration in Previous: 11h 30m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Mar 24, 3:18 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Mar 25, 4:53 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⚠️ 5.9 business days
💵
Status: Billing Review by Timothy Amburgey Apr 1, 2:50 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 6d 21h, 0m
⏳ 4.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 6, 2:24 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4d 23h
⏳ 2.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 3h

Bottlenecks

Entered
Duration: 18.3 business days (threshold: 4.0 business hours)
Exceeded by 17.8 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Ready to Bill
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days
Ready to Bill
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fanfan Siku
Scheduled
Mar 18, 8:00 AM
Created
Jan 5, 4:42 PM
Invoice #
SM-258486

Work Details (8)

Name Type Status Qty Amount Date
WL-03150378 Labor Open 0.75 $100.00 Mar 18, 9:21 PM
WL-03150379 Labor Open 1 $0.00 Mar 18, 9:21 PM
WL-03150380 Labor Open 1 $100.00 Mar 18, 9:21 PM
WL-03150484 Travel Open 15 $0.00 Mar 18, 10:15 PM
WL-03150481 Labor Open 0.75 $0.00 Mar 18, 10:15 PM
WL-03150482 Expenses Open 1 $0.00 Mar 18, 10:15 PM
WL-03150483 Travel Open 15 $0.00 Mar 18, 10:15 PM
WL-03150847 Labor Open 0.016666666666667 $38.00 Mar 19, 9:42 AM

Details