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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329438 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Jackson Memorial Hospital — 1611 NW 12th Ave, Miami FL, 33136

Jan 5, 2026 → Apr 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (59 biz days late)
Active: 78 biz days
🕐 Clock stopped: Completed (Apr 27, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 6, 2026
1 business day (counted)
Running total: 1 of ? biz days used
77d
▶ Clock Running
Status: Scheduled
Jan 6 → Apr 27, 2026
77 business days (counted)
Running total: 78 of ? biz days used
Created: Jan 5, 2026 Completed: Apr 27, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 5 Scheduled ▶ Running 0 0
Jan 5 → Jan 6 Ready for Scheduling ▶ Running 1 1
Jan 6 → Apr 27 Scheduled ▶ Running 77 78
Dispatch 0.0d
Coordinators 77.7d
Billing 2.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
77.7 days
Over SLA
Billing
2.3 days
Over SLA
Created: Jan 5, 2026 Due: Dec 31, 2026 Completed: Apr 27, 2026 (248 days early)
📅
77.6 days Total Age
⏱️
77.3d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
78.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
32 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Apr 22, 2026
Visit 2 Apr 23, 2026
Visit 3 Apr 24, 2026
Visit 4 Apr 25, 2026
Visit 5 Apr 26, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 77.3 days stuck in "Scheduled"
⏱️
Total Delay 78.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
77.3d / 2.0d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/5/2025 1622 CM ack msg ; LM w/AMa, DR, NN; 1/5/2026 1657 AMa avail; LM w/Joey re cnfm; 1852 Joey cnfm; 1900 ack cnfm; LM w/AMa; 1935 AMa ack cnfm


COMBINE WOs if doubles confirmed

Timeline

📋
▶
3 Work Order Created Jan 5, 4:44 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
🗓️
▶
2 Status: Scheduled Jan 5, 7:57 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Alexandra Majetich
🚨 76.5 business days
⏱️
▶
2 Labor Added Apr 23, 4:55 PM
Labor Added → 4x Labor Added
⏱️
4x Labor Added
Type: Labor
Status: Open
Qty: 4, 0.75, 8
⏱️
Labor Added Apr 23, 5:00 PM
Type: Labor
Status: Open
Qty: 0.5
💵
▶
2 Expenses Added Apr 23, 5:10 PM
Expenses Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
5x Labor Added Apr 24, 1:31 PM
Type: Labor
Status: Open
Qty: 0.5, 4, 8
⏳ 1.0 business days
⏱️
▶
2 5x Labor Added Apr 25, 1:35 PM
5x Labor Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 4x Expenses Added Apr 26, 9:47 AM
4x Expenses Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Alex Majetich Apr 26, 10:35 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 111d 1h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 30, 3:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 16h
📨
Status: Invoice Pending by Timothy Amburgey May 1, 11:20 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20h 20m
💰
▶
2 Status: Invoiced May 1, 4:45 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260771

Bottlenecks

Scheduled
Duration: 77.3 business days (threshold: 2.0 business days)
Exceeded by 75.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Alexandra Majetich
Scheduled
Apr 23, 8:00 AM
Created
Jan 5, 4:44 PM
Invoice #
SM-260771

Work Details (32)

Name Type Status Qty Amount Date
WL-03198452 Labor Open 8.5 $340.00 Apr 23, 4:55 PM
WL-03198466 Labor Open 4 $977.00 Apr 23, 4:59 PM
WL-03198465 Labor Open 0.75 $30.00 Apr 23, 4:59 PM
WL-03198468 Labor Open 8 $76.00 Apr 23, 4:59 PM
WL-03198467 Labor Open 4 $977.00 Apr 23, 4:59 PM
WL-03198470 Labor Open 0.5 $20.00 Apr 23, 5:00 PM
WL-03198519 Expenses Open 1 $68.00 Apr 23, 5:10 PM
WL-03198524 Expenses Open 1 $68.00 Apr 23, 5:12 PM
WL-03198525 Expenses Open 1 $68.00 Apr 23, 5:12 PM
WL-03198526 Expenses Open 1 $68.00 Apr 23, 5:12 PM
WL-03199800 Labor Open 0.5 $20.00 Apr 24, 1:31 PM
WL-03199801 Labor Open 4 $977.00 Apr 24, 1:31 PM
WL-03199802 Labor Open 4 $1,042.00 Apr 24, 1:31 PM
WL-03199803 Labor Open 8 $76.00 Apr 24, 1:31 PM
WL-03199804 Labor Open 0.5 $20.00 Apr 24, 1:31 PM
WL-03200997 Labor Open 4 $1,042.00 Apr 25, 1:35 PM
WL-03200996 Labor Open 0.5 $20.00 Apr 25, 1:35 PM
WL-03200998 Labor Open 4 $1,042.00 Apr 25, 1:35 PM
WL-03200999 Labor Open 8 $76.00 Apr 25, 1:35 PM
WL-03201000 Labor Open 0.5 $20.00 Apr 25, 1:35 PM
WL-03201001 Expenses Open 1 $11.00 Apr 25, 1:36 PM
WL-03201002 Expenses Open 1 $11.00 Apr 25, 1:36 PM
WL-03201003 Expenses Open 1 $11.00 Apr 25, 1:36 PM
WL-03201004 Expenses Open 1 $202.93 Apr 25, 1:37 PM
WL-03201298 Expenses Open 1 $237.75 Apr 26, 9:47 AM
WL-03201296 Expenses Open 1 $237.75 Apr 26, 9:47 AM
WL-03201297 Expenses Open 1 $237.75 Apr 26, 9:47 AM
WL-03201299 Expenses Open 1 $237.75 Apr 26, 9:47 AM
WL-03201300 Expenses Open 1 $64.53 Apr 26, 9:49 AM
WL-03201301 Expenses Open 1 $64.53 Apr 26, 9:49 AM
WL-03201302 Expenses Open 1 $64.53 Apr 26, 9:49 AM
WL-03201303 Expenses Open 1 $64.53 Apr 26, 9:49 AM

Details