📍 CHILDRENS HOSPITAL OF PITTSBURGH OF UPMC — 4401 PENN AVE, PITTSBURGH PA, 15224
Jan 5, 2026 → Apr 20, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (5 biz days early)
Active: 23 biz days
Paused: 50 biz days
🕐 Clock stopped: Completed (Apr 20, 2026)
18d
▶ Clock Running
Status: Created
Jan 5 → Jan 31, 2026
18 business days (counted)
Running total: 18 of ? biz days used
⏸50d
⏸ Clock Paused
Status: Ready for Release
Jan 31 → Apr 13, 2026
50 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 13 → Apr 14, 2026
1 business day (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 14 → Apr 20, 2026
4 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 23 of ? biz days used
Created: Jan 5, 2026Completed: Apr 20, 2026
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 5 → Jan 31
Created
▶ Running
18
18
Jan 31 → Apr 13
Ready for Release
⏸ Paused
50
—
Apr 13 → Apr 14
Ready for Scheduling
▶ Running
1
19
Apr 14 → Apr 14
Scheduled
▶ Running
0
19
Apr 14 → Apr 14
Entered
▶ Running
0
19
Apr 14 → Apr 20
Scheduled
▶ Running
4
23
Apr 20 → Apr 20
Tech Off Site
▶ Running
0
23
Apr 20 → Apr 20
Tech On Site
▶ Running
0
23
Dispatch18.3d
Holding50.0d (excluded)
Coordinators6.9d
Field Work0.1d
Billing7.1d
✓ SLA Met
Dispatch
18.3 days
Over SLA
Holding(excluded from total)
50.0 days
Coordinators
6.9 days
Over SLA
Field Work
0.1 days
Billing
7.1 days
Over SLA
Created: Jan 5, 2026
Due: Apr 27, 2026
Completed: Apr 20, 2026 (7 days early)
📅
73.3 daysTotal Age
⏱️
50.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
32.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay50.0 days stuck in "Ready for Release"
⏱️
Total Delay32.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
18.3d / 0.5d SLA
Ready for Release
50.0d
Ready for Scheduling
1.9d / 1.0d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
5.8d / 1.0d SLA
Ready to Bill
7.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/14/2026 HWilliams - Received email from Jason confirming devices, responded to email and scheduled FSE Fanfan to complete remediation of devices for FMI32097 on Monday, April 20, 2026......04/13/2026 ARoosa - Recvd. email from Skowron, Jason J. statingHe will not be at the hospital on this date of remediation. The beds ares tored in 2 locations on the 5th and 8th floors. And said to please contact any biomed team member with any issues and gave the following list Alan Knupp 412-660-2915 Jules Ciniello 412-266-7902 Dalynn Park 412-709-0319 Markus Starr 412-738-5735...04/13/2026: ARoosa - Called 412-627-1623, Jason Skowron, VM/LM, Sending fu email to Jason.Skowron@trimedx.com... 04/07/2026 HWilliams - Called Jason Skowron 412-627-1623 VM/LM. Called Alan Knupp 412-660-2915 VM/LM. FU with email. Alan.knupp@trimedx.com Jason.Skowron@trimedx.com.....04/03/2026 HWilliams - Called (412) 660-2915, VM/LM and will follow up with email for proposed date to schedule. Alan.knupp@trimedx.com Jason.Skowron@trimedx.com.... 04/02/2026 HWilliams - Sent FU email to Alan.knupp@trimedx.com RE: GEHC FMI 32097.....03/20/2026: ARoosa - Sent email to Alan Knupp about devices in question. Alan.knupp@trimedx.com
🔧Work Performed
Customer signed postponement form- attached
🔍Technician Findings
FMI 32097 NOT IMPLEMENTED, UNIT IN USE, CAN NOT BE TAKEN OUT OF SERVICE.
POSTPONEMENT FORM HAS BEEN FILLED OUT AND ATTACHED TO WO.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed
📞Call Description
FMI 32097
📅
WO-01329439 - FCO - DD: 4/27/2026 - - Giraffe OmniBed - PITTSBURGH - CHILDRENS HOSPITAL OF PITTSBURGH OF UPMC
Apr 20, 2026 8:00am – 5:00pm
Work Order: WO-01329439
Account: GE Healthcare FMI
Customer Case Number: 1-556863056646
Location: CHILDRENS HOSPITAL OF PITTSBURGH OF UPMC
Address: 4401 PENN AVE, PITTSBURGH, PA 15224
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed
Serial #: TABB71362
Contact Name: Alan Knupp
Contact Phone: (41
PDF
POSTPONEMENT FORM
Apr 20, 2026
Timeline
📋
Work Order Created Jan 5, 4:44 PM
Work Order:WO-01329439
Type:FCO
Priority:PC
🚨18.9 business days
✅
Status: Ready for Release by Mandy NewmanJan 31, 12:06 PM
From:Entered
To:Ready for Release
Duration in Previous:25d 19h
🚨50.0 business days
📅
Status: Ready for Scheduling by Angela RoosaApr 13, 12:48 PM