Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329443 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Jackson Memorial Hospital — 1611 NW 12th Ave, Miami FL, 33136

Jan 5, 2026 → Apr 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (59 biz days late)
Active: 78 biz days
🕐 Clock stopped: Completed (Apr 27, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 6, 2026
1 business day (counted)
Running total: 1 of ? biz days used
77d
▶ Clock Running
Status: Scheduled
Jan 6 → Apr 27, 2026
77 business days (counted)
Running total: 78 of ? biz days used
Created: Jan 5, 2026 Completed: Apr 27, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 5 Scheduled ▶ Running 0 0
Jan 5 → Jan 6 Ready for Scheduling ▶ Running 1 1
Jan 6 → Apr 27 Scheduled ▶ Running 77 78
Coordinators 78.4d
Field Work 0.0d
Billing 2.3d
✗ SLA Missed
Coordinators
78.4 days
Over SLA
Field Work
0.0 days
Billing
2.3 days
Over SLA
Created: Jan 5, 2026 Due: Dec 31, 2026 Completed: Apr 25, 2026 (250 days early)
📅
77.3 days Total Age
⏱️
77.1d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
79.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
26 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Apr 22, 2026
Visit 2 Apr 23, 2026
Visit 3 Apr 24, 2026
Visit 4 Apr 25, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 77.1 days stuck in "Scheduled"
⏱️
Total Delay 79.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.3d / 1.0d SLA
Scheduled
77.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/5/2025 1622 CM ack msg ; LM w/AMa, DR, NN; 1955 DR avail; 2021 LM w/Joey re cnfm ; 2035 Joey cnfm; 2044 ack cnfm; LM w/DR; 2106 DR ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 5, 4:46 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 6, 9:19 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 16h 33m
🚨 76.0 business days
💵
▶
2 2x Expenses Added Apr 23, 9:27 PM
2x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Apr 23, 9:33 PM
Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Apr 23, 10:01 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Apr 23, 10:07 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 7
⏱️
Labor Added Apr 23, 10:16 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 1.2 business days
💵
2x Expenses Added Apr 26, 9:45 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
4 Labor Added Apr 26, 9:55 AM
Labor Added → 2x Expenses Added → Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Apr 26, 10:04 AM
Type: Labor
Status: Open
Qty: 8
⏱️
▶
4 Labor Added Apr 26, 10:10 AM
Labor Added → Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
▶
2 Status: Completed Apr 26, 8:54 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Diane Rovatsos
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 30, 3:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 18h
📨
Status: Invoice Pending by Timothy Amburgey May 1, 11:20 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20h 20m
💰
▶
2 Status: Invoiced May 1, 4:45 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260771

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Scheduled
Duration: 77.1 business days (threshold: 2.0 business days)
Exceeded by 75.1 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Diane Rovatsos
Scheduled
Apr 23, 8:00 AM
Created
Jan 5, 4:46 PM
Invoice #
SM-260771

Work Details (26)

Name Type Status Qty Amount Date
WL-03198885 Expenses Open 1 $197.75 Apr 23, 9:27 PM
WL-03198886 Expenses Open 1 $197.75 Apr 23, 9:27 PM
WL-03198899 Expenses Open 1 $121.84 Apr 23, 9:31 PM
WL-03198900 Expenses Open 1 $53.97 Apr 23, 9:32 PM
WL-03198901 Expenses Open 1 $29.98 Apr 23, 9:33 PM
WL-03198902 Expenses Open 1 $68.00 Apr 23, 9:35 PM
WL-03198903 Expenses Open 1 $68.00 Apr 23, 9:35 PM
WL-03198955 Expenses Open 1 $331.88 Apr 23, 10:01 PM
WL-03198956 Expenses Open 1 $3.30 Apr 23, 10:01 PM
WL-03198969 Labor Open 8 $977.00 Apr 23, 10:07 PM
WL-03198974 Labor Open 7 $280.00 Apr 23, 10:11 PM
WL-03198981 Labor Open 0.5 $20.00 Apr 23, 10:16 PM
WL-03201294 Expenses Open 1 $197.75 Apr 26, 9:45 AM
WL-03201295 Expenses Open 1 $212.75 Apr 26, 9:45 AM
WL-03201322 Labor Open 0.75 $30.00 Apr 26, 9:55 AM
WL-03201324 Expenses Open 1 $68.00 Apr 26, 9:56 AM
WL-03201323 Expenses Open 1 $68.00 Apr 26, 9:56 AM
WL-03201325 Expenses Open 1 $30.98 Apr 26, 9:57 AM
WL-03201326 Expenses Open 1 $22.98 Apr 26, 9:59 AM
WL-03201327 Expenses Open 1 $30.92 Apr 26, 9:59 AM
WL-03201334 Labor Open 8 $977.00 Apr 26, 10:04 AM
WL-03201335 Labor Open 8 $1,042.00 Apr 26, 10:04 AM
WL-03201351 Labor Open 0.5 $20.00 Apr 26, 10:10 AM
WL-03201352 Labor Open 0.5 $20.00 Apr 26, 10:12 AM
WL-03201353 Labor Open 0.5 $20.00 Apr 26, 10:13 AM
WL-03201358 Labor Open 0.5 $20.00 Apr 26, 10:15 AM

Details