Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329448 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Jackson Memorial Hospital — 1611 NW 12th Ave, Miami FL, 33136

Jan 5, 2026 → Apr 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (59 biz days late)
Active: 77 biz days
🕐 Clock stopped: Completed (Apr 26, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 6, 2026
1 business day (counted)
Running total: 1 of ? biz days used
76d
▶ Clock Running
Status: Scheduled
Jan 6 → Apr 26, 2026
76 business days (counted)
Running total: 77 of ? biz days used
Created: Jan 5, 2026 Completed: Apr 26, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 5 Scheduled ▶ Running 0 0
Jan 5 → Jan 6 Ready for Scheduling ▶ Running 1 1
Jan 6 → Apr 26 Scheduled ▶ Running 76 77
Coordinators 77.4d
Billing 2.3d
✗ SLA Missed
Coordinators
77.4 days
Over SLA
Billing
2.3 days
Over SLA
Created: Jan 5, 2026 Due: Dec 31, 2026 Completed: Apr 26, 2026 (249 days early)
📅
77.3 days Total Age
⏱️
76.2d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
78.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
24 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Apr 23, 2026
Visit 2 Apr 24, 2026
Visit 3 Apr 25, 2026
Visit 4 Apr 26, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 76.2 days stuck in "Scheduled"
⏱️
Total Delay 78.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.3d / 1.0d SLA
Scheduled
76.2d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/5/2025 1622 CM ack msg ; LM w/AMa, DR, NN ; AMa other shift; DR other shift; 1/6/2026 LM w/MJ, TK, AMa, ES, AF, AP, AL; 1421 MJ avail; 1439 LM w/Joey re cnfm ; 1706 Joey cnfm ; 1732 ack cnfm; LM w/MJ

Timeline

📋
▶
2 Work Order Created Jan 5, 4:46 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 1.9 business days
🗓️
▶
2 Status: Scheduled Jan 6, 5:40 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Mary Joseph
🚨 76.8 business days
⏱️
▶
2 Labor Added Apr 25, 4:57 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 2x Labor Added Apr 25, 5:06 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
3 Labor Added Apr 25, 5:12 PM
Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
▶
3 Labor Added Apr 25, 5:18 PM
Labor Added → 2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 0.016666666666667
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8, 0.5
💵
▶
2 3x Expenses Added Apr 25, 5:33 PM
3x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Apr 25, 5:42 PM
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added Apr 25, 7:41 PM
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added Apr 26, 7:38 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Mary Joseph Apr 26, 7:45 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 110d 1h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 30, 3:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 19h
📨
Status: Invoice Pending by Timothy Amburgey May 1, 11:20 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20h 20m
💰
▶
2 Status: Invoiced May 1, 4:45 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260771

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Scheduled
Duration: 76.2 business days (threshold: 2.0 business days)
Exceeded by 74.2 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Mary Joseph
Scheduled
Apr 23, 4:00 PM
Created
Jan 5, 4:46 PM
Invoice #
SM-260771

Work Details (24)

Name Type Status Qty Amount Date
WL-03201077 Labor Open 7 $280.00 Apr 25, 4:57 PM
WL-03201078 Labor Open 0.5 $20.00 Apr 25, 5:01 PM
WL-03201079 Labor Open 0.016666666666667 $830.00 Apr 25, 5:06 PM
WL-03201080 Labor Open 8 $76.00 Apr 25, 5:07 PM
WL-03201081 Labor Open 0.5 $20.00 Apr 25, 5:10 PM
WL-03201082 Labor Open 0.5 $20.00 Apr 25, 5:12 PM
WL-03201083 Labor Open 0.016666666666667 $895.00 Apr 25, 5:15 PM
WL-03201084 Labor Open 8 $76.00 Apr 25, 5:16 PM
WL-03201089 Labor Open 0.5 $20.00 Apr 25, 5:18 PM
WL-03201090 Labor Open 0.5 $20.00 Apr 25, 5:20 PM
WL-03201091 Labor Open 0.016666666666667 $895.00 Apr 25, 5:21 PM
WL-03201092 Labor Open 8 $76.00 Apr 25, 5:21 PM
WL-03201093 Labor Open 0.5 $20.00 Apr 25, 5:22 PM
WL-03201094 Expenses Open 1 $68.00 Apr 25, 5:33 PM
WL-03201095 Expenses Open 1 $68.00 Apr 25, 5:34 PM
WL-03201096 Expenses Open 1 $68.00 Apr 25, 5:34 PM
WL-03201097 Expenses Open 1 $80.96 Apr 25, 5:36 PM
WL-03201098 Expenses Open 1 $16.16 Apr 25, 5:42 PM
WL-03201111 Expenses Open 1 $11.00 Apr 25, 7:41 PM
WL-03201112 Expenses Open 1 $11.00 Apr 25, 7:41 PM
WL-03201113 Expenses Open 1 $11.00 Apr 25, 7:41 PM
WL-03201611 Expenses Open 1 $197.75 Apr 26, 7:38 PM
WL-03201612 Expenses Open 1 $197.75 Apr 26, 7:38 PM
WL-03201613 Expenses Open 1 $197.75 Apr 26, 7:38 PM

Details