Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329449 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHILDRENS HOSPITAL OF PITTSBURGH OF UPMC — 4401 PENN AVE, PITTSBURGH PA, 15224

Jan 5, 2026 → Apr 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (5 biz days early)
Active: 23 biz days
Paused: 50 biz days
🕐 Clock stopped: Completed (Apr 20, 2026)
18d
▶ Clock Running
Status: Created
Jan 5 → Jan 31, 2026
18 business days (counted)
Running total: 18 of ? biz days used
⏸50d
⏸ Clock Paused
Status: Ready for Release
Jan 31 → Apr 13, 2026
50 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 13 → Apr 14, 2026
1 business day (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 14 → Apr 20, 2026
4 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 23 of ? biz days used
Created: Jan 5, 2026 Completed: Apr 20, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 31 Created ▶ Running 18 18
Jan 31 → Apr 13 Ready for Release ⏸ Paused 50 —
Apr 13 → Apr 14 Ready for Scheduling ▶ Running 1 19
Apr 14 → Apr 14 Scheduled ▶ Running 0 19
Apr 14 → Apr 14 Entered ▶ Running 0 19
Apr 14 → Apr 20 Scheduled ▶ Running 4 23
Apr 20 → Apr 20 Tech On Site ▶ Running 0 23
Dispatch 18.3d
Holding 50.0d (excluded)
Coordinators 6.9d
Field Work 0.2d
Billing 7.1d
✓ SLA Met
Dispatch
18.3 days
Over SLA
Holding (excluded from total)
50.0 days
Coordinators
6.9 days
Over SLA
Field Work
0.2 days
Billing
7.1 days
Over SLA
Created: Jan 5, 2026 Due: Apr 27, 2026 Completed: Apr 20, 2026 (7 days early)
📅
73.3 days Total Age
⏱️
50.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
32.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 50.0 days stuck in "Ready for Release"
⏱️
Total Delay 32.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
18.3d / 0.5d SLA
Ready for Release
50.0d
Ready for Scheduling
1.9d / 1.0d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
7.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
04/14/2026 HWilliams - Received email from Jason confirming devices, responded to email and scheduled FSE Fanfan to complete remediation of devices for FMI32097 on Monday, April 20, 2026......04/13/2026 ARoosa - Recvd. email from Skowron, Jason J. statingHe will not be at the hospital on this date of remediation. The beds ares tored in 2 locations on the 5th and 8th floors. And said to please contact any biomed team member with any issues and gave the following list Alan Knupp 412-660-2915 Jules Ciniello 412-266-7902 Dalynn Park 412-709-0319 Markus Starr 412-738-5735...04/13/2026: ARoosa - Called 412-627-1623, Jason Skowron, VM/LM, Sending fu email to Jason.Skowron@trimedx.com... 04/07/2026 HWilliams - Called Jason Skowron 412-627-1623 VM/LM. Called Alan Knupp 412-660-2915 VM/LM. FU with email. Alan.knupp@trimedx.com Jason.Skowron@trimedx.com.....04/03/2026 HWilliams - Called (412) 660-2915, VM/LM and will follow up with email for proposed date to schedule. Alan.knupp@trimedx.com Jason.Skowron@trimedx.com.... 04/02/2026 HWilliams - Sent FU email to Alan.knupp@trimedx.com RE: GEHC FMI 32097.....03/20/2026: ARoosa - Sent email to Alan Knupp about devices in question. Alan.knupp@trimedx.com
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use
🔍 Technician Findings
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Jan 5, 4:46 PM
Work Order: WO-01329449
Type: FCO
Priority: PC
🚨 18.9 business days
✅
Status: Ready for Release by Mandy Newman Jan 31, 12:06 PM
From: Entered
To: Ready for Release
Duration in Previous: 25d 19h
🚨 50.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Apr 13, 12:48 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 71d 23h
👷
▶
3 Technician Assigned Apr 14, 11:37 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 22h 48m
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-04-20T12:00:00.000+0000
🆕
▶
3 Status: Entered Apr 14, 4:11 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Heather Williams
Technician: Eric Mancerella
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-04-20T12:00:00.000+0000
⏳ 5.0 business days
🔧
Status: Tech On Site by Eric Mancerella Apr 20, 9:57 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 17h
⏱️
▶
2 Labor Added Apr 20, 11:07 AM
Labor Added → Status: Completed
✔️
Status: Completed by Eric Mancerella
From: Tech On Site
To: Completed
Duration in Previous: 1h 9m
🏁
Status: Closed by Eric Mancerella Apr 20, 11:16 AM
From: Completed
To: Closed
Duration in Previous: 8m
⚠️ 6.0 business days
⏱️
▶
2 Labor Added Apr 27, 10:18 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 23h
⚠️ 7.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 0h
💰
▶
2 Status: Invoiced May 5, 11:24 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260985

Bottlenecks

Entered
Duration: 18.3 business days (threshold: 4.0 business hours)
Exceeded by 17.8 business days
Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Apr 20, 8:00 AM
Created
Jan 5, 4:46 PM
Invoice #
SM-260985

Work Details (2)

Name Type Status Qty Amount Date
WL-03192658 Labor Open 0.5 $100.00 Apr 20, 11:07 AM
WL-03201923 Labor Open 0.016666666666667 $38.00 Apr 27, 10:18 AM

Details