Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329450 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Jackson Memorial Hospital — 1611 NW 12th Ave, Miami FL, 33136

Jan 5, 2026 → May 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (64 biz days late)
Active: 82 biz days
🕐 Clock stopped: Invoiced (May 2, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 6, 2026
1 business day (counted)
Running total: 1 of ? biz days used
81d
▶ Clock Running
Status: Scheduled
Jan 6 → May 2, 2026
81 business days (counted)
Running total: 82 of ? biz days used
▶ Clock Running
Status: Completed
May 2 → May 2, 2026
0 business days (counted)
Running total: 82 of ? biz days used
Created: Jan 5, 2026 Invoiced: May 2, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 5 Scheduled ▶ Running 0 0
Jan 5 → Jan 6 Ready for Scheduling ▶ Running 1 1
Jan 6 → May 2 Scheduled ▶ Running 81 82
May 2 → May 2 Completed ▶ Running 0 82
Coordinators 82.5d
Billing 2.4d
✗ SLA Missed
Coordinators
82.5 days
Over SLA
Billing
2.4 days
Over SLA
Created: Jan 5, 2026 Due: Dec 31, 2026 Completed: May 2, 2026 (243 days early)
📅
82.3 days Total Age
⏱️
81.2d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
83.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
30 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Apr 27, 2026
Visit 2 Apr 28, 2026
Visit 3 Apr 29, 2026
Visit 4 Apr 30, 2026
Visit 5 May 1, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 81.2 days stuck in "Scheduled"
⏱️
Total Delay 83.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.3d / 1.0d SLA
Scheduled
81.2d / 2.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/5/2025 1622 CM ack msg ; LM w/AMa, DR, NN ; AMa other shift; DR other shift; 2308 NN avail; 1/6/26 1130 LM w/Joey re cnfm; 1703 Joey cnfm ; 1729 ack cnfm; LM w/NN ; 1735 NN ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 5, 4:47 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 1.9 business days
👷
▶
2 Technician Assigned Jan 6, 5:38 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 0h
🚨 77.8 business days
⏱️
▶
2 Labor Added Apr 27, 9:58 AM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 8, 1
💵
Expenses Added Apr 27, 6:34 PM
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Apr 27, 7:05 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.6 business days
⏱️
▶
3 3x Labor Added Apr 28, 9:08 PM
3x Labor Added → 4x Expenses Added → Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Apr 29, 9:17 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
3 Labor Added Apr 30, 6:22 PM
Labor Added → 2x Labor Added → Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8, 0.016666666666667
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
💵
▶
2 Expenses Added Apr 30, 6:29 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 2x Labor Added May 1, 6:29 AM
2x Labor Added → 3x Expenses Added → Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added May 1, 7:38 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
💵
▶
2 Expenses Added May 2, 10:18 AM
Expenses Added → Status: Completed
✔️
Status: Completed by Nicole Nestor
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 115d 15h, 0m
⏳ 1.0 business days
🗓️
▶
3 Status: Scheduled May 4, 12:04 PM
Status: Scheduled → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 7
🏁
Status: Closed by Kelly Schaaf
From: Scheduled
To: Closed
Duration in Previous: 3m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush May 7, 3:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 3h
📨
Status: Invoice Pending by Timothy Amburgey May 8, 9:47 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 12m
💰
▶
2 Status: Invoiced May 8, 4:39 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-261506

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Scheduled
Duration: 81.2 business days (threshold: 2.0 business days)
Exceeded by 79.2 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Nicole Nestor
Scheduled
Apr 27, 4:00 PM
Created
Jan 5, 4:47 PM
Invoice #
SM-261506

Work Details (30)

Name Type Status Qty Amount Date
WL-03201883 Labor Open 0.016666666666667 $977.00 Apr 27, 9:58 AM
WL-03201884 Labor Open 8 $76.00 Apr 27, 10:00 AM
WL-03201885 Expenses Open 1 $73.18 Apr 27, 10:00 AM
WL-03202887 Expenses Open 1 $69.98 Apr 27, 6:34 PM
WL-03202947 Expenses Open 1 $83.67 Apr 27, 7:05 PM
WL-03202948 Expenses Open 1 $233.30 Apr 27, 7:06 PM
WL-03204630 Labor Open 0.016666666666667 $977.00 Apr 28, 9:08 PM
WL-03204631 Labor Open 8 $76.00 Apr 28, 9:08 PM
WL-03204632 Expenses Open 1 $68.00 Apr 28, 9:09 PM
WL-03204633 Expenses Open 1 $68.00 Apr 28, 9:09 PM
WL-03204634 Expenses Open 1 $68.00 Apr 28, 9:09 PM
WL-03204635 Expenses Open 1 $68.00 Apr 28, 9:10 PM
WL-03204636 Expenses Open 1 $68.00 Apr 28, 9:10 PM
WL-03204638 Expenses Open 1 $14.95 Apr 28, 9:11 PM
WL-03205027 Expenses Open 1 $0.00 Apr 29, 9:17 AM
WL-03209719 Labor Open 0.016666666666667 $977.00 Apr 30, 6:22 PM
WL-03209723 Labor Open 8 $76.00 Apr 30, 6:23 PM
WL-03209724 Labor Open 0.016666666666667 $977.00 Apr 30, 6:24 PM
WL-03209725 Labor Open 8 $76.00 Apr 30, 6:25 PM
WL-03209745 Expenses Open 1 $17.98 Apr 30, 6:29 PM
WL-03209754 Expenses Open 1 $18.99 Apr 30, 6:33 PM
WL-03210370 Labor Open 6.5 $260.00 May 1, 6:29 AM
WL-03210371 Expenses Open 1 $16.88 May 1, 6:30 AM
WL-03210372 Expenses Open 1 $237.30 May 1, 6:31 AM
WL-03210373 Expenses Open 1 $237.30 May 1, 6:31 AM
WL-03210374 Expenses Open 1 $237.30 May 1, 6:31 AM
WL-03210375 Expenses Open 1 $237.30 May 1, 6:32 AM
WL-03210459 Expenses Open 1 $64.95 May 1, 7:38 AM
WL-03212244 Expenses Open 1 $75.95 May 2, 10:18 AM
WL-03213487 Labor Open 7 $280.00 May 4, 12:07 PM

Details