Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329451 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Jackson Memorial Hospital — 1611 NW 12th Ave, Miami FL, 33136

Jan 5, 2026 → May 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (64 biz days late)
Active: 82 biz days
🕐 Clock stopped: Completed (May 2, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 6, 2026
1 business day (counted)
Running total: 1 of ? biz days used
81d
▶ Clock Running
Status: Scheduled
Jan 6 → May 2, 2026
81 business days (counted)
Running total: 82 of ? biz days used
Created: Jan 5, 2026 Completed: May 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 5 Scheduled ▶ Running 0 0
Jan 5 → Jan 6 Ready for Scheduling ▶ Running 1 1
Jan 6 → May 2 Scheduled ▶ Running 81 82
Coordinators 82.4d
Billing 2.4d
✗ SLA Missed
Coordinators
82.4 days
Over SLA
Billing
2.4 days
Over SLA
Created: Jan 5, 2026 Due: Dec 31, 2026 Completed: May 2, 2026 (243 days early)
📅
82.3 days Total Age
⏱️
82.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
83.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
48 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Apr 26, 2026
Visit 2 Apr 27, 2026
Visit 3 Apr 28, 2026
Visit 4 Apr 29, 2026
Visit 5 Apr 30, 2026
Visit 6 May 1, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 82.0 days stuck in "Scheduled"
⏱️
Total Delay 83.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.4d / 1.0d SLA
Scheduled
82.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/5/2025 1622 CM ack msg ; LM w/AMa, DR, NN; 1/5/2026 1657 AMa avail; LM w/Joey re cnfm;; 1852 Joey cnfm; 1900 ack cnfm; LM w/AMa; 1935 AMa ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 5, 4:47 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
📅
▶
2 Dispatch Scheduled Jan 5, 7:54 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3h 6m
👷
Technician Assigned by Caitlin Mcgee Jan 5, 7:59 PM
Technician: Alexandra Majetich
🚨 77.5 business days
⏱️
5x Labor Added Apr 26, 10:00 AM
Type: Labor
Status: Open
Qty: 0.5, 4, 8
💵
13x Expenses Added Apr 26, 10:08 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
⏱️
▶
2 4x Labor Added Apr 30, 6:27 PM
4x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 8, 1, 0.5
⏱️
▶
3 Labor Added Apr 30, 6:32 PM
Labor Added → 4x Labor Added → 4x Labor Added
⏱️
4x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 1, 8
⏱️
4x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 1, 8
💵
▶
2 8x Expenses Added Apr 30, 6:38 PM
8x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.7 business days
⏱️
▶
2 Labor Added May 2, 9:52 AM
Labor Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Alex Majetich May 2, 10:16 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 116d 13h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush May 7, 3:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 5h
📨
Status: Invoice Pending by Timothy Amburgey May 8, 9:47 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 12m
💰
▶
2 Status: Invoiced May 8, 4:39 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-261506

Bottlenecks

Scheduled
Duration: 82.0 business days (threshold: 2.0 business days)
Exceeded by 80.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Alexandra Majetich
Scheduled
Apr 26, 8:00 AM
Created
Jan 5, 4:47 PM
Invoice #
SM-261506

Work Details (48)

Name Type Status Qty Amount Date
WL-03201328 Labor Open 0.5 $20.00 Apr 26, 10:00 AM
WL-03201329 Labor Open 4 $1,042.00 Apr 26, 10:00 AM
WL-03201330 Labor Open 4 $1,042.00 Apr 26, 10:00 AM
WL-03201331 Labor Open 8 $76.00 Apr 26, 10:00 AM
WL-03201332 Labor Open 0.5 $20.00 Apr 26, 10:00 AM
WL-03201343 Expenses Open 1 $68.00 Apr 26, 10:08 AM
WL-03201344 Expenses Open 1 $68.00 Apr 26, 10:08 AM
WL-03201345 Expenses Open 1 $68.00 Apr 26, 10:08 AM
WL-03201346 Expenses Open 1 $68.00 Apr 26, 10:08 AM
WL-03201338 Expenses Open 1 $202.75 Apr 26, 10:08 AM
WL-03201348 Expenses Open 1 $68.00 Apr 26, 10:08 AM
WL-03201349 Expenses Open 1 $64.53 Apr 26, 10:08 AM
WL-03201350 Expenses Open 1 $11.00 Apr 26, 10:08 AM
WL-03201347 Expenses Open 1 $68.00 Apr 26, 10:08 AM
WL-03201339 Expenses Open 1 $202.75 Apr 26, 10:08 AM
WL-03201340 Expenses Open 1 $202.75 Apr 26, 10:08 AM
WL-03201341 Expenses Open 1 $202.75 Apr 26, 10:08 AM
WL-03201342 Expenses Open 1 $62.75 Apr 26, 10:08 AM
WL-03209739 Labor Open 8 $76.00 Apr 30, 6:27 PM
WL-03209738 Labor Open 1 $977.00 Apr 30, 6:27 PM
WL-03209740 Labor Open 0.5 $20.00 Apr 30, 6:27 PM
WL-03209737 Labor Open 0.75 $30.00 Apr 30, 6:27 PM
WL-03209744 Labor Open 8 $76.00 Apr 30, 6:28 PM
WL-03209743 Labor Open 1 $977.00 Apr 30, 6:28 PM
WL-03209746 Labor Open 0.5 $20.00 Apr 30, 6:29 PM
WL-03209753 Labor Open 0.5 $20.00 Apr 30, 6:32 PM
WL-03209757 Labor Open 0.5 $20.00 Apr 30, 6:34 PM
WL-03209758 Labor Open 1 $977.00 Apr 30, 6:35 PM
WL-03209759 Labor Open 8 $76.00 Apr 30, 6:35 PM
WL-03209760 Labor Open 0.5 $20.00 Apr 30, 6:35 PM
WL-03209763 Labor Open 0.5 $20.00 Apr 30, 6:36 PM
WL-03209764 Labor Open 1 $977.00 Apr 30, 6:36 PM
WL-03209765 Labor Open 8 $76.00 Apr 30, 6:37 PM
WL-03209766 Labor Open 0.5 $20.00 Apr 30, 6:37 PM
WL-03209767 Expenses Open 1 $11.00 Apr 30, 6:38 PM
WL-03209768 Expenses Open 1 $11.00 Apr 30, 6:38 PM
WL-03209769 Expenses Open 1 $11.00 Apr 30, 6:38 PM
WL-03209770 Expenses Open 1 $7.00 Apr 30, 6:38 PM
WL-03209771 Expenses Open 1 $64.53 Apr 30, 6:38 PM
WL-03209772 Expenses Open 1 $64.53 Apr 30, 6:38 PM
WL-03209773 Expenses Open 1 $64.53 Apr 30, 6:38 PM
WL-03209774 Expenses Open 1 $64.53 Apr 30, 6:38 PM
WL-03209776 Expenses Open 1 $153.94 Apr 30, 6:41 PM
WL-03209777 Expenses Open 1 $163.27 Apr 30, 6:41 PM
WL-03212237 Labor Open 8 $320.00 May 2, 9:52 AM
WL-03212238 Expenses Open 1 $55.23 May 2, 9:54 AM
WL-03212239 Expenses Open 1 $551.67 May 2, 9:54 AM
WL-03212240 Expenses Open 1 $414.00 May 2, 9:54 AM

Details