Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329452 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHILDRENS HOSPITAL OF PITTSBURGH OF UPMC — 4401 PENN AVE, PITTSBURGH PA, 15224

Jan 5, 2026 → Apr 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (5 biz days early)
Active: 23 biz days
Paused: 50 biz days
🕐 Clock stopped: Completed (Apr 20, 2026)
18d
▶ Clock Running
Status: Created
Jan 5 → Jan 31, 2026
18 business days (counted)
Running total: 18 of ? biz days used
⏸50d
⏸ Clock Paused
Status: Ready for Release
Jan 31 → Apr 13, 2026
50 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 13 → Apr 14, 2026
1 business day (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 14 → Apr 20, 2026
4 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 23 of ? biz days used
Created: Jan 5, 2026 Completed: Apr 20, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 31 Created ▶ Running 18 18
Jan 31 → Apr 13 Ready for Release ⏸ Paused 50 —
Apr 13 → Apr 14 Ready for Scheduling ▶ Running 1 19
Apr 14 → Apr 14 Scheduled ▶ Running 0 19
Apr 14 → Apr 14 Entered ▶ Running 0 19
Apr 14 → Apr 20 Scheduled ▶ Running 4 23
Apr 20 → Apr 20 Tech On Site ▶ Running 0 23
Dispatch 18.3d
Holding 50.0d (excluded)
Coordinators 6.9d
Field Work 0.3d
Billing 7.1d
✓ SLA Met
Dispatch
18.3 days
Over SLA
Holding (excluded from total)
50.0 days
Coordinators
6.9 days
Over SLA
Field Work
0.3 days
Billing
7.1 days
Over SLA
Created: Jan 5, 2026 Due: Apr 27, 2026 Completed: Apr 20, 2026 (7 days early)
📅
73.3 days Total Age
⏱️
50.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
31.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 50.0 days stuck in "Ready for Release"
⏱️
Total Delay 31.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
18.3d / 0.5d SLA
Ready for Release
50.0d
Ready for Scheduling
1.9d / 1.0d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
5.5d / 1.0d SLA
Ready to Bill
7.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
04/14/2026 HWilliams - Received email from Jason confirming devices, responded to email and scheduled FSE Fanfan to complete remediation of devices for FMI32097 on Monday, April 20, 2026......04/13/2026 ARoosa - Recvd. email from Skowron, Jason J. statingHe will not be at the hospital on this date of remediation. The beds ares tored in 2 locations on the 5th and 8th floors. And said to please contact any biomed team member with any issues and gave the following list Alan Knupp 412-660-2915 Jules Ciniello 412-266-7902 Dalynn Park 412-709-0319 Markus Starr 412-738-5735...04/13/2026: ARoosa - Called 412-627-1623, Jason Skowron, VM/LM, Sending fu email to Jason.Skowron@trimedx.com... 04/07/2026 HWilliams - Called Jason Skowron 412-627-1623 VM/LM. Called Alan Knupp 412-660-2915 VM/LM. FU with email. Alan.knupp@trimedx.com Jason.Skowron@trimedx.com.....04/03/2026 HWilliams - Called (412) 660-2915, VM/LM and will follow up with email for proposed date to schedule. Alan.knupp@trimedx.com Jason.Skowron@trimedx.com.... 04/02/2026 HWilliams - Sent FU email to Alan.knupp@trimedx.com RE: GEHC FMI 32097.....03/20/2026: ARoosa - Sent email to Alan Knupp about devices in question. Alan.knupp@trimedx.com
🔧 Work Performed
FMI 32097 Not Required – Device Location is Unknown
🔍 Technician Findings
FMI 32097 NOT IMPLEMENTED. UNIT IS IN UNKNOWN LOCATION. CUSTOMER WILL CALL WHEN AVAILABLE.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Jan 5, 4:47 PM
Work Order: WO-01329452
Type: FCO
Priority: PC
🚨 18.9 business days
✅
Status: Ready for Release by Mandy Newman Jan 31, 12:06 PM
From: Entered
To: Ready for Release
Duration in Previous: 25d 19h
🚨 50.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Apr 13, 12:48 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 71d 23h
👷
▶
3 Technician Assigned Apr 14, 11:37 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 22h 48m
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-04-20T12:00:00.000+0000
🆕
▶
3 Status: Entered Apr 14, 4:10 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Heather Williams
Technician: Eric Mancerella
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-04-20T12:00:00.000+0000
⏳ 5.0 business days
🔧
Status: Tech On Site by Eric Mancerella Apr 20, 1:29 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 21h
⏱️
3x Labor Added Apr 20, 1:45 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 1.25, 35
✔️
Status: Completed by Eric Mancerella Apr 20, 4:05 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 36m, 0m
⚠️ 6.0 business days
⏱️
▶
2 Labor Added Apr 27, 10:18 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 18h
⚠️ 7.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 0h
💰
▶
2 Status: Invoiced May 5, 11:24 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260985

Bottlenecks

Entered
Duration: 18.3 business days (threshold: 4.0 business hours)
Exceeded by 17.8 business days
Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Apr 20, 8:00 AM
Created
Jan 5, 4:47 PM
Invoice #
SM-260985

Work Details (4)

Name Type Status Qty Amount Date
WL-03192922 Labor Open 0.25 $100.00 Apr 20, 1:45 PM
WL-03192923 Labor Open 1.25 $0.00 Apr 20, 1:45 PM
WL-03192924 Travel Open 35 $0.00 Apr 20, 1:45 PM
WL-03201922 Labor Open 0.016666666666667 $38.00 Apr 27, 10:18 AM

Details