Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329453 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Jackson Memorial Hospital — 1611 NW 12th Ave, Miami FL, 33136

Jan 5, 2026 → Apr 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (64 biz days late)
Active: 82 biz days
🕐 Clock stopped: Completed (May 3, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 6, 2026
1 business day (counted)
Running total: 1 of ? biz days used
81d
▶ Clock Running
Status: Scheduled
Jan 6 → May 3, 2026
81 business days (counted)
Running total: 82 of ? biz days used
Created: Jan 5, 2026 Completed: May 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 5 Scheduled ▶ Running 0 0
Jan 5 → Jan 6 Ready for Scheduling ▶ Running 1 1
Jan 6 → May 3 Scheduled ▶ Running 81 82
Coordinators 83.3d
Billing 2.4d
✗ SLA Missed
Coordinators
83.3 days
Over SLA
Billing
2.4 days
Over SLA
Created: Jan 5, 2026 Due: Dec 31, 2026 Completed: Apr 30, 2026 (245 days early)
📅
81.3 days Total Age
⏱️
82.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
83.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
38 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Apr 26, 2026
Visit 2 Apr 27, 2026
Visit 3 Apr 28, 2026
Visit 4 Apr 29, 2026
Visit 5 Apr 30, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 82.0 days stuck in "Scheduled"
⏱️
Total Delay 83.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.3d / 1.0d SLA
Scheduled
82.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/5/2025 1622 CM ack msg ; LM w/AMa, DR, NN; 1955 DR avail; 2021 LM w/Joey re cnfm ; 2035 Joey cnfm; 2044 ack cnfm; LM w/DR; 2106 DR ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 5, 4:47 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Jan 6, 9:22 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Wayne Rush
Scheduled For: 2026-04-26T12:00:00.000+0000
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 16h 34m
🚨 80.0 business days
⏱️
▶
4 3x Labor Added Apr 29, 9:36 AM
3x Labor Added → Labor Added → 3x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 Labor Added Apr 29, 9:43 AM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
6x Expenses Added Apr 30, 9:02 AM
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added Apr 30, 9:13 AM
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 3x Expenses Added Apr 30, 9:22 AM
3x Expenses Added → 2x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Apr 30, 9:32 AM
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.0 business days
💵
▶
2 Expenses Added May 2, 10:25 AM
Expenses Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added May 2, 10:33 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
4 Labor Added May 3, 8:21 AM
Labor Added → Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 7.5
💵
Expenses Added May 3, 8:27 AM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed May 3, 10:28 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Diane Rovatsos
From: Completed
To: Closed
Duration in Previous: 1m
💵
Expenses Added May 3, 2:11 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush May 7, 3:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 5h
📨
Status: Invoice Pending by Timothy Amburgey May 8, 9:47 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 12m
💰
▶
2 Status: Invoiced May 8, 4:39 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-261506

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Scheduled
Duration: 82.0 business days (threshold: 2.0 business days)
Exceeded by 80.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Diane Rovatsos
Scheduled
Apr 26, 8:00 AM
Created
Jan 5, 4:47 PM
Invoice #
SM-261506

Work Details (38)

Name Type Status Qty Amount Date
WL-03205053 Labor Open 8 $977.00 Apr 29, 9:36 AM
WL-03205052 Labor Open 8 $1,042.00 Apr 29, 9:36 AM
WL-03205054 Labor Open 8 $977.00 Apr 29, 9:37 AM
WL-03205055 Labor Open 8 $977.00 Apr 29, 9:38 AM
WL-03205057 Labor Open 0.5 $20.00 Apr 29, 9:40 AM
WL-03205059 Labor Open 0.5 $20.00 Apr 29, 9:40 AM
WL-03205058 Labor Open 0.5 $20.00 Apr 29, 9:40 AM
WL-03205060 Labor Open 0.5 $20.00 Apr 29, 9:41 AM
WL-03205066 Labor Open 0.5 $20.00 Apr 29, 9:43 AM
WL-03205067 Labor Open 0.5 $20.00 Apr 29, 9:44 AM
WL-03208622 Expenses Open 1 $197.75 Apr 30, 9:02 AM
WL-03208623 Expenses Open 1 $68.00 Apr 30, 9:02 AM
WL-03208624 Expenses Open 1 $68.00 Apr 30, 9:02 AM
WL-03208625 Expenses Open 1 $68.00 Apr 30, 9:02 AM
WL-03208626 Expenses Open 1 $68.00 Apr 30, 9:02 AM
WL-03208627 Expenses Open 1 $68.00 Apr 30, 9:02 AM
WL-03208642 Expenses Open 1 $197.75 Apr 30, 9:13 AM
WL-03208643 Expenses Open 1 $197.75 Apr 30, 9:13 AM
WL-03208644 Expenses Open 1 $217.75 Apr 30, 9:13 AM
WL-03208651 Expenses Open 1 $23.81 Apr 30, 9:22 AM
WL-03208652 Expenses Open 1 $25.95 Apr 30, 9:22 AM
WL-03208654 Expenses Open 1 $23.94 Apr 30, 9:22 AM
WL-03208655 Expenses Open 1 $22.98 Apr 30, 9:25 AM
WL-03208656 Expenses Open 1 $26.87 Apr 30, 9:25 AM
WL-03208657 Expenses Open 1 $26.99 Apr 30, 9:26 AM
WL-03208658 Expenses Open 1 $21.98 Apr 30, 9:26 AM
WL-03208671 Labor Open 0.5 $20.00 Apr 30, 9:32 AM
WL-03212250 Expenses Open 1 $22.99 May 2, 10:25 AM
WL-03212254 Expenses Open 1 $29.98 May 2, 10:29 AM
WL-03212255 Expenses Open 1 $17.98 May 2, 10:29 AM
WL-03212256 Expenses Open 1 $43.99 May 2, 10:30 AM
WL-03212259 Expenses Open 1 $20.98 May 2, 10:33 AM
WL-03212672 Labor Open 7 $977.00 May 3, 8:21 AM
WL-03212673 Labor Open 0.5 $20.00 May 3, 8:23 AM
WL-03212674 Labor Open 0.5 $20.00 May 3, 8:24 AM
WL-03212675 Labor Open 7.5 $300.00 May 3, 8:25 AM
WL-03212679 Expenses Open 1 $117.58 May 3, 8:27 AM
WL-03212805 Expenses Open 1 $335.24 May 3, 2:11 PM

Details