📍 Jackson Memorial Hospital — 1611 NW 12th Ave, Miami FL, 33136
Jan 5, 2026 → May 2, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (64 biz days late)
Active: 82 biz days
🕐 Clock stopped: Completed (May 2, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 6, 2026
1 business day (counted)
Running total: 1 of ? biz days used
81d
▶ Clock Running
Status: Scheduled
Jan 6 → May 2, 2026
81 business days (counted)
Running total: 82 of ? biz days used
Created: Jan 5, 2026Completed: May 2, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 5 → Jan 5
Created
▶ Running
0
0
Jan 5 → Jan 5
Scheduled
▶ Running
0
0
Jan 5 → Jan 6
Ready for Scheduling
▶ Running
1
1
Jan 6 → May 2
Scheduled
▶ Running
81
82
Coordinators82.3d
Billing2.4d
✗ SLA Missed
Coordinators
82.3 days
Over SLA
Billing
2.4 days
Over SLA
Created: Jan 5, 2026
Due: Dec 31, 2026
Completed: May 2, 2026 (243 days early)
📅
82.3 daysTotal Age
⏱️
81.0d in ScheduledLongest Stage
🔄
6 transitionsStatus Changes
⚠️
82.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
34 linesWork Details
🚩
7 visitsOn-Site Trips
📋
CoordinatorScheduling
🚨
7 On-Site Visits
7 on-site visits — critical red flag: repeated failure to resolve
Visit 1Apr 26, 2026
Visit 2Apr 27, 2026
Visit 3Apr 28, 2026
Visit 4Apr 29, 2026
Visit 5Apr 30, 2026
Visit 6May 1, 2026
Visit 7May 2, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay81.0 days stuck in "Scheduled"
⏱️
Total Delay82.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.3d / 1.0d SLA
Scheduled
81.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/5/2025 1622 CM ack msg ; LM w/AMa, DR, NN ; AMa other shift; DR other shift; 1/6/2026 LM w/MJ, TK, AMa, ES, AF, AP, AL ; 1500 TK avail ; 1615 LM w/Joey re cnfm ; 1811 Joey cnfm; 1840 ack cnfm; LM w/TK ; 1845 TK ack cnfm
📅
Green Security
Apr 30, 2026 8:00am – 4:00pm
Work Order: WO-01329454
Location: Jackson Memorial Hospital
Address: 1611 NW 12th Ave, Miami, FL 33136
Contact Name: Joey Perkins
Contact Phone: 904-229-6579
Contact Email: joey.perkins@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my
📅
Green Security
Apr 29, 2026 8:00am – 4:00pm
Work Order: WO-01329454
Location: Jackson Memorial Hospital
Address: 1611 NW 12th Ave, Miami, FL 33136
Contact Name: Joey Perkins
Contact Phone: 904-229-6579
Contact Email: joey.perkins@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesfo
📅
Green Security
Apr 28, 2026 8:00am – 4:00pm
Work Order: WO-01329454
Location: Jackson Memorial Hospital
Address: 1611 NW 12th Ave, Miami, FL 33136
Contact Name: Joey Perkins
Contact Phone: 904-229-6579
Contact Email: joey.perkins@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesfo
📅
Green Security
Apr 27, 2026 8:00am – 4:00pm
Work Order: WO-01329454
Location: Jackson Memorial Hospital
Address: 1611 NW 12th Ave, Miami, FL 33136
Contact Name: Joey Perkins
Contact Phone: 904-229-6579
Contact Email: joey.perkins@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesfo
Timeline
📋
▶
2
Work Order Created Jan 5, 4:47 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling, Scheduled
To:Scheduled, Ready for Scheduling
Duration in Previous:0m
⏳1.9 business days
🗓️
▶
2
Status: Scheduled Jan 6, 6:52 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician:Todd Keith
🚨81.6 business days
⏱️
▶
2
Labor Added May 2, 9:05 AM
Labor Added → 4x Labor Added
⏱️
4x Labor Added
Type:Labor
Status:Open
Qty:8
⏱️
▶
2
2x Labor Added May 2, 9:13 AM
2x Labor Added → 7x Expenses Added
💵
7x Expenses Added
Type:Expenses
Status:Open
Qty:1
💵
▶
2
6x Expenses Added May 2, 9:19 AM
6x Expenses Added → 7x Expenses Added
💵
7x Expenses Added
Type:Expenses
Status:Open
Qty:1
💵
6x Expenses Added May 2, 7:00 PM
Type:Expenses
Status:Open
Qty:1
🚗
▶
2
Travel Added May 2, 7:29 PM
Travel Added → Status: Completed
✔️
Status: Completed by Todd Keith
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:115d 23h, 0m
⏳4.0 business days
📄
Status: Ready to Bill by Wayne RushMay 7, 3:34 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 19h
📨
Status: Invoice Pending by Timothy AmburgeyMay 8, 9:47 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:18h 12m
💰
▶
2
Status: Invoiced May 8, 4:39 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-261506
Bottlenecks
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Scheduled
Duration: 81.0 business days (threshold: 2.0 business days)
Exceeded by 79.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)