Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329456 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Jackson Memorial Hospital — 1611 NW 12th Ave, Miami FL, 33136

Jan 5, 2026 → May 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (65 biz days late)
Active: 84 biz days
🕐 Clock stopped: Completed (May 5, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 6, 2026
1 business day (counted)
Running total: 1 of ? biz days used
83d
▶ Clock Running
Status: Scheduled
Jan 6 → May 5, 2026
83 business days (counted)
Running total: 84 of ? biz days used
Created: Jan 5, 2026 Completed: May 5, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 5 Scheduled ▶ Running 0 0
Jan 5 → Jan 6 Ready for Scheduling ▶ Running 1 1
Jan 6 → May 5 Scheduled ▶ Running 83 84
Coordinators 84.3d
✗ SLA Missed
Coordinators
84.3 days
Over SLA
Created: Jan 5, 2026 Due: Dec 31, 2026 Completed: May 3, 2026 (242 days early)
📅
82.3 days Total Age
⏱️
83.0d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
82.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 221 days old
🚨
Primary Delay 83.0 days stuck in "Scheduled"
⏱️
Total Delay 82.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.3d / 1.0d SLA
Scheduled
83.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/5/2025 1622 CM ack msg ; LM w/AMa, DR, NN; AMa decline; DR decline; 1/6/2026 LM w/MJ, TK, AMa, ES, AF, AP, AL ; 1500 TK avail ; 1615 LM w/Joey re cnfm ; 1811 Joey cnfm; 1840 ack cnfm; LM w/TK; 1845 TK ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 5, 4:48 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 1.9 business days
🗓️
▶
2 Status: Scheduled Jan 6, 6:56 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Todd Keith
🚨 83.6 business days
✔️
Status: Completed by Todd Keith May 5, 11:10 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 118d 15h, 0m
🚫
Status: Canceled by Kim Witt May 6, 8:12 AM
From: Closed
To: Canceled
Duration in Previous: 21h 1m

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Scheduled
Duration: 83.0 business days (threshold: 2.0 business days)
Exceeded by 81.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Todd Keith
Scheduled
N/A
Created
Jan 5, 4:48 PM
Invoice #
N/A

Details