Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329457 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Jackson Memorial Hospital — 1611 NW 12th Ave, Miami FL, 33136

Jan 5, 2026 → May 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (64 biz days late)
Active: 82 biz days
🕐 Clock stopped: Completed (May 3, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 7, 2026
2 business days (counted)
Running total: 2 of ? biz days used
80d
▶ Clock Running
Status: Scheduled
Jan 7 → May 3, 2026
80 business days (counted)
Running total: 82 of ? biz days used
Created: Jan 5, 2026 Completed: May 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 5 Scheduled ▶ Running 0 0
Jan 5 → Jan 7 Ready for Scheduling ▶ Running 2 2
Jan 7 → May 3 Scheduled ▶ Running 80 82
Coordinators 83.3d
Billing 2.4d
✗ SLA Missed
Coordinators
83.3 days
Over SLA
Billing
2.4 days
Over SLA
Created: Jan 5, 2026 Due: Dec 31, 2026 Completed: May 3, 2026 (242 days early)
📅
82.3 days Total Age
⏱️
81.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
83.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Apr 30, 2026
Visit 2 May 1, 2026
Visit 3 May 2, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 81.0 days stuck in "Scheduled"
⏱️
Total Delay 83.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.3d / 1.0d SLA
Scheduled
81.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/5/2025 1622 CM ack msg ; LM w/AMa, DR, NN; AMa decline; DR decline; 1/6/2026 LM w/MJ, TK, AMa, ES, AF, AP, AL ; 1837 LM w/Joey re NAR; 2004 AP avail; 2010 LM w/Joey re cnfm; 1/7/26 0758 Joey cnfm; ack cnfm, LM w/AP; 0948 AP ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 5, 4:48 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 2.9 business days
👷
▶
2 Technician Assigned Jan 7, 10:15 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 17h
🚨 81.0 business days
⏱️
▶
3 Labor Added May 1, 9:14 AM
Labor Added → 2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 8
⏱️
2x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 0.5, 1
🚗
Travel Added May 1, 9:21 AM
Type: Travel
Status: Open
Qty: 75
⏳ 1.0 business days
⏱️
▶
2 2x Labor Added May 2, 9:21 AM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
💵
▶
3 2x Expenses Added May 3, 9:11 AM
2x Expenses Added → 2x Expenses Added → Status: Completed
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Angela Pettus
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 115d 21h, 0m
⏳ 1.0 business days
💵
Expenses Added May 4, 5:52 PM
Type: Expenses
Status: Open
Qty: 1
📅
Dispatch Scheduled by Kim Witt May 4, 6:17 PM
Scheduled For: 2026-04-30T12:00:00.000+0000
💵
Expenses Added May 4, 6:25 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.7 business days
📄
Status: Ready to Bill by Wayne Rush May 7, 3:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 6h
📨
Status: Invoice Pending by Timothy Amburgey May 8, 9:47 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 12m
💰
▶
2 Status: Invoiced May 8, 4:39 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-261506

Bottlenecks

Ready for Scheduling
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Scheduled
Duration: 81.0 business days (threshold: 2.0 business days)
Exceeded by 79.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Angela Pettus
Scheduled
Apr 30, 8:00 AM
Created
Jan 5, 4:48 PM
Invoice #
SM-261506

Work Details (15)

Name Type Status Qty Amount Date
WL-03210533 Labor Open 8 $320.00 May 1, 9:14 AM
WL-03210534 Labor Open 0.5 $20.00 May 1, 9:15 AM
WL-03210539 Labor Open 8 $830.00 May 1, 9:16 AM
WL-03210540 Labor Open 0.5 $20.00 May 1, 9:17 AM
WL-03210541 Expenses Open 1 $68.00 May 1, 9:17 AM
WL-03210553 Travel Open 75 $54.00 May 1, 9:21 AM
WL-03212199 Labor Open 0.5 $20.00 May 2, 9:21 AM
WL-03212200 Labor Open 0.5 $20.00 May 2, 9:22 AM
WL-03212224 Labor Open 8 $895.00 May 2, 9:24 AM
WL-03212685 Expenses Open 1 $303.71 May 3, 9:11 AM
WL-03212686 Expenses Open 1 $303.72 May 3, 9:11 AM
WL-03212687 Expenses Open 1 $36.60 May 3, 9:12 AM
WL-03212688 Expenses Open 1 $36.60 May 3, 9:12 AM
WL-03213928 Expenses Open 1 $68.00 May 4, 5:52 PM
WL-03214028 Expenses Open 1 $68.00 May 4, 6:25 PM

Details