Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329463 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Jackson Memorial Hospital — 1611 NW 12th Ave, Miami FL, 33136

Jan 5, 2026 → May 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (69 biz days late)
Active: 87 biz days
🕐 Clock stopped: Completed (May 10, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 6, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 2 of ? biz days used
85d
▶ Clock Running
Status: Scheduled
Jan 7 → May 10, 2026
85 business days (counted)
Running total: 87 of ? biz days used
Created: Jan 5, 2026 Completed: May 10, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 5 Scheduled ▶ Running 0 0
Jan 5 → Jan 6 Ready for Scheduling ▶ Running 1 1
Jan 6 → Jan 6 Scheduled ▶ Running 0 1
Jan 6 → Jan 7 Ready for Scheduling ▶ Running 1 2
Jan 7 → May 10 Scheduled ▶ Running 85 87
Coordinators 87.3d
Billing 2.7d
✗ SLA Missed
Coordinators
87.3 days
Over SLA
Billing
2.7 days
Over SLA
Created: Jan 5, 2026 Due: Dec 31, 2026 Completed: May 9, 2026 (236 days early)
📅
87.3 days Total Age
⏱️
86.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
87.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
46 lines Work Details
🚩
7 visits On-Site Trips
📋
Coordinator Scheduling
🚨
7 On-Site Visits
7 on-site visits — critical red flag: repeated failure to resolve
Visit 1 May 3, 2026
Visit 2 May 4, 2026
Visit 3 May 5, 2026
Visit 4 May 6, 2026
Visit 5 May 7, 2026
Visit 6 May 8, 2026
Visit 7 May 9, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 86.0 days stuck in "Scheduled"
⏱️
Total Delay 87.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.3d / 1.0d SLA
Scheduled
86.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
2.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/5/2025 1622 CM ack msg ; LM w/AMa, DR, NN; AMa decline; DR other shift; 1/6/2026 LM w/MJ, TK, AMa, ES, AF, AP, AL ; 1500 TK avail ; 1615 LM w/Joey re cnfm ; 1811 Joey cnfm; 1840 ack cnfm; LM w/TK; 1845 TK ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 5, 4:49 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 1.9 business days
📅
▶
4 Dispatch Scheduled Jan 6, 6:55 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 1d 2h, 0m
👷
Technician Assigned by Caitlin Mcgee
Technician: a0h8Y00000HSGcEQAX, Todd Keith
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4m
🚨 83.6 business days
⏱️
▶
2 2x Labor Added May 5, 11:14 AM
2x Labor Added → 4x Labor Added
⏱️
4x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 8, 0.25, 1
⏳ 4.0 business days
⏱️
▶
3 3x Labor Added May 10, 9:10 AM
3x Labor Added → 4x Labor Added → Labor Added
⏱️
4x Labor Added
Type: Labor
Status: Open
Qty: 8, 0.25
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 6
🚗
▶
2 Travel Added May 10, 9:17 AM
Travel Added → 10x Expenses Added
💵
10x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 6x Expenses Added May 10, 9:25 AM
6x Expenses Added → 8x Expenses Added
💵
8x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
7x Expenses Added May 10, 9:34 AM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Todd Keith May 10, 9:39 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 123d 13h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush May 14, 2:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 4h
📨
Status: Invoice Pending by Hannah Shaw May 14, 4:56 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 27m
⏳ 2.9 business days
🧾
▶
2 Invoice Created May 18, 12:08 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 19h

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Scheduled
Duration: 86.0 business days (threshold: 2.0 business days)
Exceeded by 84.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Todd Keith
Scheduled
May 3, 8:00 AM
Created
Jan 5, 4:49 PM
Invoice #
SM-261971

Work Details (46)

Name Type Status Qty Amount Date
WL-03214643 Labor Open 8 $76.00 May 5, 11:14 AM
WL-03214642 Labor Open 0.25 $830.00 May 5, 11:14 AM
WL-03214647 Labor Open 8 $76.00 May 5, 11:16 AM
WL-03214646 Labor Open 0.25 $830.00 May 5, 11:16 AM
WL-03214650 Expenses Open 1 $68.00 May 5, 11:17 AM
WL-03214651 Expenses Open 1 $68.00 May 5, 11:17 AM
WL-03220971 Labor Open 8 $76.00 May 10, 9:10 AM
WL-03220970 Labor Open 0.25 $830.00 May 10, 9:10 AM
WL-03220969 Labor Open 8 $895.00 May 10, 9:10 AM
WL-03220974 Labor Open 8 $76.00 May 10, 9:11 AM
WL-03220973 Labor Open 0.25 $830.00 May 10, 9:11 AM
WL-03220976 Labor Open 8 $76.00 May 10, 9:12 AM
WL-03220975 Labor Open 0.25 $895.00 May 10, 9:12 AM
WL-03220977 Labor Open 6 $240.00 May 10, 9:13 AM
WL-03220978 Travel Open 456 $328.32 May 10, 9:17 AM
WL-03220988 Expenses Open 1 $68.00 May 10, 9:21 AM
WL-03220984 Expenses Open 1 $68.00 May 10, 9:21 AM
WL-03220985 Expenses Open 1 $68.00 May 10, 9:21 AM
WL-03220986 Expenses Open 1 $68.00 May 10, 9:21 AM
WL-03220987 Expenses Open 1 $68.00 May 10, 9:21 AM
WL-03220989 Expenses Open 1 $11.00 May 10, 9:21 AM
WL-03220990 Expenses Open 1 $11.00 May 10, 9:21 AM
WL-03220991 Expenses Open 1 $11.00 May 10, 9:21 AM
WL-03220992 Expenses Open 1 $11.00 May 10, 9:21 AM
WL-03220993 Expenses Open 1 $11.00 May 10, 9:21 AM
WL-03221000 Expenses Open 1 $18.30 May 10, 9:25 AM
WL-03220999 Expenses Open 1 $18.30 May 10, 9:25 AM
WL-03220998 Expenses Open 1 $18.30 May 10, 9:25 AM
WL-03220997 Expenses Open 1 $18.30 May 10, 9:25 AM
WL-03220996 Expenses Open 1 $18.30 May 10, 9:25 AM
WL-03220995 Expenses Open 1 $18.30 May 10, 9:25 AM
WL-03221010 Expenses Open 1 $19.00 May 10, 9:29 AM
WL-03221003 Expenses Open 1 $5.00 May 10, 9:29 AM
WL-03221004 Expenses Open 1 $5.00 May 10, 9:29 AM
WL-03221005 Expenses Open 1 $5.00 May 10, 9:29 AM
WL-03221006 Expenses Open 1 $5.00 May 10, 9:29 AM
WL-03221007 Expenses Open 1 $5.00 May 10, 9:29 AM
WL-03221008 Expenses Open 1 $5.00 May 10, 9:29 AM
WL-03221009 Expenses Open 1 $5.00 May 10, 9:29 AM
WL-03221012 Expenses Open 1 $303.71 May 10, 9:34 AM
WL-03221013 Expenses Open 1 $303.71 May 10, 9:34 AM
WL-03221014 Expenses Open 1 $303.71 May 10, 9:34 AM
WL-03221015 Expenses Open 1 $303.71 May 10, 9:34 AM
WL-03221016 Expenses Open 1 $303.71 May 10, 9:34 AM
WL-03221017 Expenses Open 1 $303.71 May 10, 9:34 AM
WL-03221018 Expenses Open 1 $411.92 May 10, 9:34 AM

Details