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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329464 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Jackson Memorial Hospital — 1611 NW 12th Ave, Miami FL, 33136

Jan 5, 2026 → May 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (69 biz days late)
Active: 87 biz days
🕐 Clock stopped: Completed (May 10, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 6, 2026
1 business day (counted)
Running total: 1 of ? biz days used
86d
▶ Clock Running
Status: Scheduled
Jan 6 → May 10, 2026
86 business days (counted)
Running total: 87 of ? biz days used
Created: Jan 5, 2026 Completed: May 10, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 5 Scheduled ▶ Running 0 0
Jan 5 → Jan 6 Ready for Scheduling ▶ Running 1 1
Jan 6 → May 10 Scheduled ▶ Running 86 87
Coordinators 88.3d
Billing 2.7d
✗ SLA Missed
Coordinators
88.3 days
Over SLA
Billing
2.7 days
Over SLA
Created: Jan 5, 2026 Due: Dec 31, 2026 Completed: May 8, 2026 (237 days early)
📅
87.3 days Total Age
⏱️
87.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
88.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
42 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 May 3, 2026
Visit 2 May 4, 2026
Visit 3 May 5, 2026
Visit 4 May 6, 2026
Visit 5 May 7, 2026
Visit 6 May 8, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 87.0 days stuck in "Scheduled"
⏱️
Total Delay 88.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.3d / 1.0d SLA
Scheduled
87.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
2.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/5/2025 1622 CM ack msg ; LM w/AMa, DR, NN; 1955 DR avail; 2021 LM w/Joey re cnfm ; 2035 Joey cnfm; 2044 ack cnfm; LM w/DR; 2106 DR ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 5, 4:50 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 6, 9:25 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 16h 34m
🚨 83.0 business days
⏱️
▶
2 Labor Added May 4, 10:29 AM
Labor Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added May 4, 10:34 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
▶
4 2x Labor Added May 6, 10:13 AM
2x Labor Added → 2x Labor Added → 2x Expenses Added → Labor Added
⏱️
2x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 8, 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
⏱️
▶
2 2x Labor Added May 6, 10:19 AM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
⏳ 3.0 business days
💵
▶
2 Expenses Added May 8, 10:40 AM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added May 8, 11:54 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
💵
▶
3 Expenses Added May 9, 2:05 PM
Expenses Added → 3x Labor Added → Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 0.75
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
2x Expenses Added May 9, 2:12 PM
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added May 9, 2:19 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added May 10, 9:08 AM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
⏱️
▶
2 2x Labor Added May 10, 9:18 AM
2x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added May 10, 9:29 AM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added May 10, 9:34 AM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added May 10, 9:48 AM
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added May 10, 11:08 AM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Diane Rovatsos May 10, 11:30 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 124d 1h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush May 14, 2:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 2h
📨
Status: Invoice Pending by Hannah Shaw May 14, 4:56 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 26m
⏳ 2.9 business days
🧾
▶
2 Invoice Created May 18, 12:08 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 19h

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Scheduled
Duration: 87.0 business days (threshold: 2.0 business days)
Exceeded by 85.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Diane Rovatsos
Scheduled
May 4, 8:00 AM
Created
Jan 5, 4:50 PM
Invoice #
SM-261971

Work Details (42)

Name Type Status Qty Amount Date
WL-03213358 Labor Open 6.25 $250.00 May 4, 10:29 AM
WL-03213362 Expenses Open 1 $68.00 May 4, 10:33 AM
WL-03213363 Expenses Open 1 $68.00 May 4, 10:33 AM
WL-03213365 Expenses Open 1 $316.62 May 4, 10:34 AM
WL-03213366 Expenses Open 1 $316.62 May 4, 10:34 AM
WL-03213367 Expenses Open 1 $56.50 May 4, 10:34 AM
WL-03213368 Expenses Open 1 $56.50 May 4, 10:35 AM
WL-03216208 Labor Open 8 $977.00 May 6, 10:13 AM
WL-03216209 Labor Open 8 $977.00 May 6, 10:13 AM
WL-03216210 Labor Open 8 $977.00 May 6, 10:14 AM
WL-03216211 Expenses Open 1 $56.50 May 6, 10:15 AM
WL-03216212 Expenses Open 1 $68.00 May 6, 10:15 AM
WL-03216213 Expenses Open 1 $68.00 May 6, 10:15 AM
WL-03216215 Labor Open 0.75 $30.00 May 6, 10:17 AM
WL-03216217 Labor Open 0.5 $20.00 May 6, 10:19 AM
WL-03216218 Labor Open 0.5 $20.00 May 6, 10:20 AM
WL-03216219 Labor Open 0.75 $30.00 May 6, 10:21 AM
WL-03219468 Expenses Open 1 $19.98 May 8, 10:40 AM
WL-03219469 Expenses Open 1 $21.61 May 8, 10:41 AM
WL-03219611 Expenses Open 1 $68.00 May 8, 11:54 AM
WL-03219612 Expenses Open 1 $68.00 May 8, 11:54 AM
WL-03220747 Expenses Open 1 $56.50 May 9, 2:05 PM
WL-03220748 Labor Open 0.5 $20.00 May 9, 2:06 PM
WL-03220750 Labor Open 0.75 $30.00 May 9, 2:07 PM
WL-03220749 Labor Open 0.75 $30.00 May 9, 2:07 PM
WL-03220751 Labor Open 0.5 $20.00 May 9, 2:08 PM
WL-03220754 Expenses Open 1 $23.29 May 9, 2:12 PM
WL-03220753 Expenses Open 1 $21.17 May 9, 2:12 PM
WL-03220756 Expenses Open 1 $137.59 May 9, 2:19 PM
WL-03220755 Expenses Open 1 $131.80 May 9, 2:19 PM
WL-03220967 Labor Open 8 $977.00 May 10, 9:08 AM
WL-03220968 Labor Open 6.5 $977.00 May 10, 9:08 AM
WL-03220972 Labor Open 0.75 $30.00 May 10, 9:11 AM
WL-03220979 Labor Open 5.5 $220.00 May 10, 9:18 AM
WL-03220982 Expenses Open 1 $603.48 May 10, 9:18 AM
WL-03220983 Expenses Open 1 $265.88 May 10, 9:19 AM
WL-03221001 Expenses Open 1 $316.62 May 10, 9:29 AM
WL-03221002 Expenses Open 1 $316.62 May 10, 9:29 AM
WL-03221019 Expenses Open 1 $56.50 May 10, 9:34 AM
WL-03221020 Expenses Open 1 $336.62 May 10, 9:48 AM
WL-03221034 Expenses Open 1 $11.00 May 10, 11:08 AM
WL-03221035 Expenses Open 1 $7.00 May 10, 11:08 AM

Details