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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329475 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Wellspan Hospital — 112 N 7th St, Chambersburg PA, 17201

Jan 5, 2026 → Feb 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (10 biz days late)
Active: 28 biz days
🕐 Clock stopped: Completed (Feb 15, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 20, 2026
10 business days (counted)
Running total: 10 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Jan 20 → Feb 15, 2026
18 business days (counted)
Running total: 28 of ? biz days used
Created: Jan 5, 2026 Completed: Feb 15, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 5 Scheduled ▶ Running 0 0
Jan 5 → Jan 20 Ready for Scheduling ▶ Running 10 10
Jan 20 → Feb 15 Scheduled ▶ Running 18 28
Dispatch 0.0d
Coordinators 28.4d
Billing 3.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
28.4 days
Over SLA
Billing
3.4 days
Over SLA
Created: Jan 5, 2026 Due: Dec 31, 2026 Completed: Feb 15, 2026 (319 days early)
📅
28.2 days Total Age
⏱️
18.2d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
27.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
22 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 10, 2026
Visit 2 Feb 11, 2026
Visit 3 Feb 12, 2026
Visit 4 Feb 13, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 18.2 days stuck in "Scheduled"
⏱️
Total Delay 27.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
18.2d / 2.0d SLA
Ready for Scheduling
10.2d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/5/2025 1715 CM ack msg; LM w/DJ ; 1/6/2026 1221 DJ avail T-F; 1341 LM w/Jeanne re cnfm; 2006 Jeanne questions about F-S; 2016 LM w/DJ; 1/8/2026 1154 Kelly Schaaf involved; 1/13/2026 CM LM w/Kelly; 1/15/2026 1231 LM w/Kelly; 2009 Kelly Update; 1/16/2026 1305 Jeanne cnfm ; 1322 ack cnfm; LM w/DJ; 1/20/2026 1622 CM 2nd msg w/DJ; 1625 LM w/DJ

Timeline

📋
▶
3 Work Order Created Jan 5, 5:29 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
🚨 10.8 business days
🗓️
▶
2 Status: Scheduled Jan 20, 5:29 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Dana Johnson
🚨 15.8 business days
💵
▶
2 5x Expenses Added Feb 10, 4:41 PM
5x Expenses Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667, 8
⏳ 2.9 business days
⏱️
▶
2 4x Labor Added Feb 12, 6:33 PM
4x Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Feb 12, 6:42 PM
Type: Expenses
Status: Open
Qty: 1
💵
4x Expenses Added Feb 13, 10:15 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
⏱️
▶
2 Labor Added Feb 15, 10:17 AM
Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Feb 15, 10:23 AM
Expenses Added → Status: Completed
✔️
Status: Completed by Dana Johnson
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 25d 16h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 19, 3:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 5h
📨
Status: Invoice Pending by Timothy Amburgey Feb 20, 9:34 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 38m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Feb 23, 3:01 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 5h

Bottlenecks

Ready for Scheduling
Duration: 10.2 business days (threshold: 1.0 business days)
Exceeded by 9.2 business days
Scheduled
Duration: 18.2 business days (threshold: 2.0 business days)
Exceeded by 16.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Dana Johnson
Scheduled
Feb 10, 4:00 PM
Created
Jan 5, 5:29 PM
Invoice #
SM-254560

Work Details (22)

Name Type Status Qty Amount Date
WL-03099630 Expenses Open 1 $68.00 Feb 10, 4:41 PM
WL-03099631 Expenses Open 1 $68.00 Feb 10, 4:41 PM
WL-03099632 Expenses Open 1 $68.00 Feb 10, 4:41 PM
WL-03099633 Expenses Open 1 $68.00 Feb 10, 4:41 PM
WL-03099634 Expenses Open 1 $68.00 Feb 10, 4:41 PM
WL-03099647 Labor Open 0.016666666666667 $1,450.00 Feb 10, 4:44 PM
WL-03099648 Labor Open 8 $76.00 Feb 10, 4:44 PM
WL-03103769 Labor Open 0.016666666666667 $1,450.00 Feb 12, 6:33 PM
WL-03103770 Labor Open 8 $76.00 Feb 12, 6:33 PM
WL-03103772 Labor Open 8 $76.00 Feb 12, 6:34 PM
WL-03103771 Labor Open 0.016666666666667 $1,450.00 Feb 12, 6:34 PM
WL-03103792 Expenses Open 1 $198.04 Feb 12, 6:37 PM
WL-03103793 Expenses Open 1 $4.25 Feb 12, 6:38 PM
WL-03103808 Expenses Open 1 $35.00 Feb 12, 6:42 PM
WL-03104748 Expenses Open 1 $152.77 Feb 13, 10:15 AM
WL-03104749 Expenses Open 1 $152.77 Feb 13, 10:15 AM
WL-03104750 Expenses Open 1 $152.76 Feb 13, 10:15 AM
WL-03104751 Expenses Open 1 $152.76 Feb 13, 10:15 AM
WL-03106425 Labor Open 8 $1,450.00 Feb 15, 10:17 AM
WL-03106429 Expenses Open 1 $21.23 Feb 15, 10:20 AM
WL-03106430 Expenses Open 1 $39.80 Feb 15, 10:21 AM
WL-03106431 Expenses Open 1 $247.37 Feb 15, 10:23 AM

Details