Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329477 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Wellspan Hospital — 112 N 7th St, Chambersburg PA, 17201

Jan 5, 2026 → Feb 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (14 biz days late)
Active: 32 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 7, 2026
2 business days (counted)
Running total: 2 of ? biz days used
30d
▶ Clock Running
Status: Scheduled
Jan 7 → Feb 21, 2026
30 business days (counted)
Running total: 32 of ? biz days used
Created: Jan 5, 2026 Completed: Feb 21, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 5 Scheduled ▶ Running 0 0
Jan 5 → Jan 7 Ready for Scheduling ▶ Running 2 2
Jan 7 → Feb 21 Scheduled ▶ Running 30 32
Coordinators 32.4d
Billing 2.8d
✗ SLA Missed
Coordinators
32.4 days
Over SLA
Billing
2.8 days
Over SLA
Created: Jan 5, 2026 Due: Dec 31, 2026 Completed: Feb 21, 2026 (313 days early)
📅
32.2 days Total Age
⏱️
31.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
33.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
29 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 16, 2026
Visit 2 Feb 17, 2026
Visit 3 Feb 18, 2026
Visit 4 Feb 19, 2026
Visit 5 Feb 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 31.0 days stuck in "Scheduled"
⏱️
Total Delay 33.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.4d / 1.0d SLA
Scheduled
31.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/5/2025 1715 CM ack msg; LM w/ME,SL, AP ; 1741 AP avail T-Th ; 1741 LM w/Jeanne re cnfm; 2000 Jeanne cnfm; 2012 ack cnfm; LM w/AP; 2021 AP ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 5, 5:32 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 1.8 business days
🗓️
▶
2 Status: Scheduled Jan 6, 8:22 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Angela Pettus
🚨 28.5 business days
⏱️
▶
3 2x Labor Added Feb 17, 1:41 PM
2x Labor Added → 2x Expenses Added → Labor Added
💵
2x Expenses Added
Type: Expenses, Labor
Status: Open
Qty: 1, 0.016666666666667
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added Feb 19, 8:17 PM
3x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
▶
4 Labor Added Feb 19, 8:31 PM
Labor Added → Labor Added → 2x Labor Added → 2x Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25
💵
4x Expenses Added Feb 19, 8:36 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Feb 20, 9:09 AM
2x Expenses Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
Travel Added Feb 20, 9:17 AM
Type: Travel
Status: Open
Qty: 75
💵
Expenses Added Feb 20, 9:25 AM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Feb 20, 1:36 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
⏱️
▶
2 Labor Added Feb 21, 4:44 PM
Labor Added → Status: Completed
✔️
Status: Completed by Angela Pettus
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 45d 20h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 19h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:28 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 2m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Mar 2, 9:28 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254986

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Scheduled
Duration: 31.0 business days (threshold: 2.0 business days)
Exceeded by 29.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Angela Pettus
Scheduled
Feb 17, 4:00 PM
Created
Jan 5, 5:32 PM
Invoice #
SM-254986

Work Details (29)

Name Type Status Qty Amount Date
WL-03108712 Labor Open 7 $280.00 Feb 17, 1:41 PM
WL-03108713 Travel Open 75 $54.00 Feb 17, 1:42 PM
WL-03108714 Expenses Open 1 $100.00 Feb 17, 1:42 PM
WL-03108715 Labor Open 0.016666666666667 $830.00 Feb 17, 1:43 PM
WL-03108716 Labor Open 8 $76.00 Feb 17, 1:44 PM
WL-03113077 Labor Open 0.016666666666667 $830.00 Feb 19, 8:17 PM
WL-03113079 Labor Open 0.016666666666667 $830.00 Feb 19, 8:18 PM
WL-03113080 Labor Open 8 $76.00 Feb 19, 8:18 PM
WL-03113084 Labor Open 8 $76.00 Feb 19, 8:19 PM
WL-03113110 Labor Open 0.25 $10.00 Feb 19, 8:31 PM
WL-03113118 Labor Open 0.25 $10.00 Feb 19, 8:32 PM
WL-03113119 Labor Open 0.25 $10.00 Feb 19, 8:33 PM
WL-03113128 Labor Open 0.25 $10.00 Feb 19, 8:34 PM
WL-03113135 Labor Open 0.25 $10.00 Feb 19, 8:35 PM
WL-03113136 Labor Open 0.25 $10.00 Feb 19, 8:35 PM
WL-03113139 Expenses Open 1 $68.00 Feb 19, 8:36 PM
WL-03113140 Expenses Open 1 $68.00 Feb 19, 8:36 PM
WL-03113141 Expenses Open 1 $68.00 Feb 19, 8:37 PM
WL-03113142 Expenses Open 1 $68.00 Feb 19, 8:37 PM
WL-03113514 Expenses Open 1 $162.61 Feb 20, 9:09 AM
WL-03113515 Expenses Open 1 $162.61 Feb 20, 9:09 AM
WL-03113516 Expenses Open 1 $162.62 Feb 20, 9:10 AM
WL-03113517 Expenses Open 1 $162.62 Feb 20, 9:10 AM
WL-03113518 Expenses Open 1 $68.00 Feb 20, 9:10 AM
WL-03113535 Travel Open 75 $54.00 Feb 20, 9:17 AM
WL-03113547 Expenses Open 1 $24.30 Feb 20, 9:25 AM
WL-03114001 Expenses Open 1 $180.20 Feb 20, 1:36 PM
WL-03114003 Expenses Open 1 $17.17 Feb 20, 1:39 PM
WL-03115308 Labor Open 7.75 $310.00 Feb 21, 4:44 PM

Details