Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329478 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Wellspan Hospital — 112 N 7th St, Chambersburg PA, 17201

Jan 5, 2026 → Feb 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (14 biz days late)
Active: 33 biz days
🕐 Clock stopped: Invoiced (Feb 23, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 30, 2026
18 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 18 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 23, 2026
15 business days (counted)
Running total: 33 of ? biz days used
Created: Jan 5, 2026 Invoiced: Feb 23, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 5 Scheduled ▶ Running 0 0
Jan 5 → Jan 30 Ready for Scheduling ▶ Running 18 18
Jan 30 → Jan 30 Scheduled ▶ Running 0 18
Jan 30 → Jan 30 Ready for Scheduling ▶ Running 0 18
Jan 30 → Feb 23 Scheduled ▶ Running 15 33
Coordinators 34.1d
Billing 2.8d
✗ SLA Missed
Coordinators
34.1 days
Over SLA
Billing
2.8 days
Over SLA
Created: Jan 5, 2026 Due: Dec 31, 2026 Completed: Feb 23, 2026 (311 days early)
📅
33.2 days Total Age
⏱️
18.2d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
33.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 18, 2026
Visit 2 Feb 19, 2026
Visit 3 Feb 20, 2026
Visit 4 Feb 21, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 18.2 days stuck in "Ready for Scheduling"
⏱️
Total Delay 33.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
19.1d / 1.0d SLA
Scheduled
15.0d / 2.0d SLA
Closed
3.9d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/5/2025 1715 CM ack msg; LM w/ME,SL, AP ; AP decline; 1/7/2026 1209 CM LM w/Jeanne re NAR; 1/29/2026 1441 Jeanne requesting KH for Saturday - can add 3 days ; 1750 LM w/KH; 1751 Jeanne needs Saturday - would accept T-Sa, but not W-F. 1856 KH avail; 2032 LM w/Jeanne re cnfm; 1/30/26 0811 Jeanne cnfm; ack cnfm, LM w/KH ; 1643 KH ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 5, 5:32 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 18.8 business days
📅
▶
2 Dispatch Scheduled Jan 30, 11:33 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 24d 18h, 0m
👷
▶
2 Technician Assigned Jan 30, 6:40 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 7h 6m
🚨 12.7 business days
⏱️
Labor Added Feb 18, 6:22 PM
Type: Labor
Status: Open
Qty: 8
💵
▶
2 6x Expenses Added Feb 18, 6:35 PM
6x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Feb 19, 2:34 PM
Type: Labor
Status: Open
Qty: 8
⏳ 2.0 business days
⏱️
2x Labor Added Feb 21, 8:47 AM
Type: Labor
Status: Open
Qty: 8
⏳ 1.0 business days
💵
3x Expenses Added Feb 23, 10:27 AM
Type: Expenses
Status: Open
Qty: 1
💵
5x Expenses Added Feb 23, 11:18 AM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Kailen Heath Feb 23, 11:28 AM
From: Scheduled
To: Closed
Duration in Previous: 23d 16h
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 0h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:28 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 2m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Mar 2, 9:28 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254986

Bottlenecks

Ready for Scheduling
Duration: 18.2 business days (threshold: 1.0 business days)
Exceeded by 17.2 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Kailen Heath
Scheduled
Feb 18, 8:00 AM
Created
Jan 5, 5:32 PM
Invoice #
SM-254986

Work Details (19)

Name Type Status Qty Amount Date
WL-03111021 Labor Open 8 $1,450.00 Feb 18, 6:22 PM
WL-03111049 Expenses Open 1 $577.70 Feb 18, 6:35 PM
WL-03111050 Expenses Open 1 $29.00 Feb 18, 6:35 PM
WL-03111051 Expenses Open 1 $138.75 Feb 18, 6:35 PM
WL-03111052 Expenses Open 1 $158.73 Feb 18, 6:35 PM
WL-03111053 Expenses Open 1 $148.74 Feb 18, 6:35 PM
WL-03111054 Expenses Open 1 $140.97 Feb 18, 6:35 PM
WL-03111057 Expenses Open 1 $158.46 Feb 18, 6:39 PM
WL-03112192 Labor Open 8 $1,450.00 Feb 19, 2:34 PM
WL-03115089 Labor Open 8 $1,450.00 Feb 21, 8:47 AM
WL-03115091 Labor Open 8 $1,450.00 Feb 21, 8:48 AM
WL-03115994 Expenses Open 1 $13.00 Feb 23, 10:27 AM
WL-03115995 Expenses Open 1 $30.88 Feb 23, 10:27 AM
WL-03115996 Expenses Open 1 $17.95 Feb 23, 10:27 AM
WL-03116059 Expenses Open 1 $68.00 Feb 23, 11:18 AM
WL-03116060 Expenses Open 1 $68.00 Feb 23, 11:18 AM
WL-03116061 Expenses Open 1 $68.00 Feb 23, 11:18 AM
WL-03116062 Expenses Open 1 $68.00 Feb 23, 11:18 AM
WL-03116063 Expenses Open 1 $68.00 Feb 23, 11:18 AM

Details