Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329479 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Wellspan Hospital — 112 N 7th St, Chambersburg PA, 17201

Jan 5, 2026 → Feb 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (14 biz days late)
Active: 32 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 29, 2026
17 business days (counted)
Running total: 17 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Jan 29 → Feb 22, 2026
15 business days (counted)
Running total: 32 of ? biz days used
Created: Jan 5, 2026 Completed: Feb 22, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 5 Scheduled ▶ Running 0 0
Jan 5 → Jan 29 Ready for Scheduling ▶ Running 17 17
Jan 29 → Feb 22 Scheduled ▶ Running 15 32
Coordinators 32.9d
Billing 2.8d
✗ SLA Missed
Coordinators
32.9 days
Over SLA
Billing
2.8 days
Over SLA
Created: Jan 5, 2026 Due: Dec 31, 2026 Completed: Feb 22, 2026 (312 days early)
📅
32.2 days Total Age
⏱️
17.2d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
33.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
25 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 17, 2026
Visit 2 Feb 18, 2026
Visit 3 Feb 19, 2026
Visit 4 Feb 20, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 17.2 days stuck in "Ready for Scheduling"
⏱️
Total Delay 33.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
17.2d / 1.0d SLA
Scheduled
15.7d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/5/2025 1715 CM ack msg; LM w/ME,SL, AP ; 1741 AP decline; 1/7/2026 1209 CM LM w/Jeanne re NAR; 1/29/2026 NNL ; 1236 SG avail; LM w/Jeanne re cnfm; 1249 Jeanne cnfm; 1310 ack cnfm; LM w/SG; 1312 SG ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 5, 5:32 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 17.8 business days
📅
▶
2 Dispatch Scheduled Jan 29, 1:20 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 23d 19h
👷
Technician Assigned by Wayne Rush Jan 30, 9:24 AM
Technician: Stephanie Guercio
🚨 12.0 business days
⏱️
▶
3 2x Labor Added Feb 17, 4:12 PM
2x Labor Added → 4x Expenses Added → Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Feb 17, 11:42 PM
Type: Labor
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Feb 18, 9:01 PM
2x Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Feb 19, 7:06 PM
Type: Labor
Status: Open
Qty: 8, 0.016666666666667
⏳ 1.6 business days
⏱️
▶
2 2x Labor Added Feb 20, 7:25 PM
2x Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 4x Expenses Added Feb 21, 10:59 AM
4x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Feb 21, 10:45 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Stephanie Guercio
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 23d 9h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 13h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:28 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 2m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Mar 2, 9:28 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254986

Bottlenecks

Ready for Scheduling
Duration: 17.2 business days (threshold: 1.0 business days)
Exceeded by 16.2 business days
Scheduled
Duration: 15.7 business days (threshold: 2.0 business days)
Exceeded by 13.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Stephanie Guercio
Scheduled
Feb 17, 8:00 PM
Created
Jan 5, 5:32 PM
Invoice #
SM-254986

Work Details (25)

Name Type Status Qty Amount Date
WL-03108960 Labor Open 0.016666666666667 $1,450.00 Feb 17, 4:12 PM
WL-03108967 Labor Open 8 $76.00 Feb 17, 4:13 PM
WL-03108972 Expenses Open 1 $68.00 Feb 17, 4:14 PM
WL-03108973 Expenses Open 1 $68.00 Feb 17, 4:14 PM
WL-03108974 Expenses Open 1 $68.00 Feb 17, 4:14 PM
WL-03108975 Expenses Open 1 $68.00 Feb 17, 4:15 PM
WL-03108976 Expenses Open 1 $68.00 Feb 17, 4:15 PM
WL-03109832 Labor Open 1 $0.00 Feb 17, 11:42 PM
WL-03111351 Labor Open 0.016666666666667 $1,450.00 Feb 18, 9:01 PM
WL-03111352 Labor Open 8 $76.00 Feb 18, 9:02 PM
WL-03111354 Expenses Open 1 $617.86 Feb 18, 9:04 PM
WL-03111355 Expenses Open 1 $3.30 Feb 18, 9:04 PM
WL-03112893 Labor Open 8 $76.00 Feb 19, 7:06 PM
WL-03112899 Labor Open 0.016666666666667 $1,450.00 Feb 19, 7:07 PM
WL-03114623 Labor Open 0.016666666666667 $1,450.00 Feb 20, 7:25 PM
WL-03114624 Labor Open 8 $76.00 Feb 20, 7:25 PM
WL-03114625 Expenses Open 1 $50.00 Feb 20, 7:26 PM
WL-03114626 Expenses Open 1 $50.00 Feb 20, 7:26 PM
WL-03115165 Expenses Open 1 $130.85 Feb 21, 10:59 AM
WL-03115166 Expenses Open 1 $130.85 Feb 21, 10:59 AM
WL-03115167 Expenses Open 1 $130.85 Feb 21, 11:00 AM
WL-03115168 Expenses Open 1 $130.85 Feb 21, 11:00 AM
WL-03115169 Expenses Open 1 $184.46 Feb 21, 11:01 AM
WL-03115170 Expenses Open 1 $24.49 Feb 21, 11:01 AM
WL-03115396 Expenses Open 1 $114.41 Feb 21, 10:45 PM

Details