Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329483 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Mercy Health- St Elizabeth Youngstown — 1044 Belmont Ave, Youngstown OH, 44504

Jan 5, 2026 → Present

🟢 On Track
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 136 biz days overdue
Active: 154 biz days
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
154d
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Aug 14, 2026
154 business days (counted)
Running total: 154 of ? biz days used
Created: Jan 5, 2026 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 5 Scheduled ▶ Running 0 0
Jan 5 → Aug 14 Ready for Scheduling ▶ Running 154 154
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Jan 5, 2026 Due: Dec 31, 2026 (139 days left)
📅
154.1 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 221 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/5/2025 1811 CM ack msg; LM w/SB, JaB; 1/7/2025 1258 LM w/Taylor re NAR

Timeline

📋
▶
2 Work Order Created Jan 5, 6:12 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jan 10, 9:00 AM
Created
Jan 5, 6:12 PM
Invoice #
N/A

Details