Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329526 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 6, 2026 → Jan 6, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 13, 2026
🕐 Clock stopped: Completed (Jan 6)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 1.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.0 days
Over SLA
Billing
0.0 days
Created: Jan 6, 2026 Due: Jan 13, 2026 Completed: Jan 6, 2026 (7 days early)
📅
1.0 days Total Age
⏱️
1.2d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 1.2 days stuck in "Closed"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.9d / 0.5d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
reset cam guide - cycle tested unit - returned to service
🔍 Technician Findings
found head of bed would not go all the way up
⚠️ Problem Description
Matthew Sebzda: repair request head of bed function inop
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 6, 9:44 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 6, 10:03 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18m
⏱️
▶
2 2x Labor Added Jan 6, 5:29 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 7h 26m, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 7, 3:24 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 53m
📨
Status: Invoice Pending by Hannah Shaw Jan 7, 3:42 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 18m, 0m
🚨 28.0 business days
🧾
Invoice Created Feb 13, 10:24 AM
Invoice Number: SM-250715

Bottlenecks

Assigned
Duration: 7.4 business hours (threshold: 4.0 business hours)
Exceeded by 3.4 business hours
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 6, 9:44 AM
Invoice #
SM-250715

Work Details (2)

Name Type Status Qty Amount Date
WL-03055310 Labor Open 0.75 $0.00 Jan 6, 5:29 PM
WL-03055311 Labor Open 1 $0.00 Jan 6, 5:29 PM

Details