Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329536 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Jan 6, 2026 → Jan 6, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 13, 2026
🕐 Clock stopped: Completed (Jan 6)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.7d
Field Work 0.0d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.7 days
Over SLA
Field Work
0.0 days
Billing
0.4 days
Created: Jan 6, 2026 Due: Jan 13, 2026 Completed: Jan 6, 2026 (7 days early)
📅
0.7 days Total Age
⏱️
1.4d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 1.4 days stuck in "Closed"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced grips and bellows
🔍 Technician Findings
Grips worn
⚠️ Problem Description
Joe Evans: handle grips worn
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📋
▶
2 Work Order Created Jan 6, 10:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 6, 10:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17m
⏱️
▶
3 3x Labor Added Jan 6, 3:56 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Joe Evans
From: Assigned
To: Completed
Duration in Previous: 5h 2m
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Jan 7, 12:52 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 53m
📨
Status: Invoice Pending by Hannah Shaw Jan 7, 3:42 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 50m
⏳ 3.0 business days
🧾
Invoice Created Jan 11, 11:26 AM
Invoice Number: SM-250715

Bottlenecks

Assigned
Duration: 5.0 business hours (threshold: 4.0 business hours)
Exceeded by 1.0 business hours
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Jan 6, 10:34 AM
Invoice #
SM-250715

Work Details (3)

Name Type Status Qty Amount Date
WL-03055133 Labor Open 1.5 $0.00 Jan 6, 3:56 PM
WL-03055134 Parts Open 1 $0.00 Jan 6, 3:56 PM
WL-03055135 Parts Open 1 $0.00 Jan 6, 3:56 PM

Details