Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329541 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 6, 2026 → Jan 6, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 13, 2026
🕐 Clock stopped: Completed (Jan 6)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.9d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.9 days
Over SLA
Billing
0.0 days
Created: Jan 6, 2026 Due: Jan 13, 2026 Completed: Jan 6, 2026 (7 days early)
📅
0.9 days Total Age
⏱️
1.2d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 1.2 days stuck in "Closed"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.8d / 0.5d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
reset cam guide - cycle tested unit - returned to service
🔍 Technician Findings
found head of bed would not go down
⚠️ Problem Description
Matthew Sebzda: repair request head of bed function inop
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 6, 10:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 6, 10:55 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Matthew Sebzda
⏱️
▶
2 Labor Added Jan 6, 5:31 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6h 36m, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 7, 3:22 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 50m
📨
Status: Invoice Pending by Hannah Shaw Jan 7, 3:42 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 20m
🚨 28.0 business days
🧾
Invoice Created Feb 13, 10:24 AM
Invoice Number: SM-250715

Bottlenecks

Assigned
Duration: 6.6 business hours (threshold: 4.0 business hours)
Exceeded by 2.6 business hours
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 6, 10:41 AM
Invoice #
SM-250715

Work Details (1)

Name Type Status Qty Amount Date
WL-03055317 Labor Open 1 $0.00 Jan 6, 5:31 PM

Details