📍 Twin County Regional Healthcare — 200 Hospital Drive, Galax VA, 24333
Jan 6, 2026 → Aug 11, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 13, 2026
✗ SLA Missed (80 biz days late)
Active: 85 biz days
Paused: 65 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Aug 11, 2026)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 6 → Jan 8, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 17, 2026
6 business days (counted)
Running total: 8 of 5 biz days used
45d
▶ Clock Running
Status: Reschedule
Jan 17 → Mar 24, 2026
45 business days (counted)
Running total: 53 of 5 biz days used
⏸24d
⏸ Clock Paused
Status: Awaiting Parts
Mar 24 → Apr 27, 2026
24 business days (not counted)
⏸41d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Apr 27 → Jun 25, 2026
41 business days (not counted)
32d
▶ Clock Running
Status: Reschedule
Jun 25 → Aug 11, 2026
32 business days (counted)
Running total: 85 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Aug 11 → Aug 11, 2026
0 business days (counted)
Running total: 85 of 5 biz days used
Created: Jan 6, 2026Completed: Aug 11, 2026
Business Days Used85 / 5
05d budget+80d over
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 6
Created
▶ Running
0
0 / 5
Jan 6 → Jan 8
Ready for Scheduling
▶ Running
2
2 / 5
Jan 8 → Jan 8
Assigned
▶ Running
0
2 / 5
Jan 8 → Jan 17
Scheduled
▶ Running
6
8 / 5
Jan 17 → Mar 24
Reschedule
▶ Running
45
53 / 5
Mar 24 → Apr 27
Awaiting Parts
⏸ Paused
24
—
Apr 27 → Jun 25
Awaiting Parts - Customer
⏸ Paused
41
—
Jun 25 → Aug 11
Reschedule
▶ Running
32
85 / 5
Aug 11 → Aug 11
Tech On Site
▶ Running
0
85 / 5
Dispatch0.0d
Material Management65.9d
Coordinators87.9d
Field Work0.1d
Billing0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
65.9 days
Over SLA
Coordinators
87.9 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Jan 6, 2026
Due: Jan 13, 2026
Completed: Aug 11, 2026 (209 days late)
📅
151.0 daysTotal Age
⏱️
45.0d in RescheduleLongest Stage
🔄
12 transitionsStatus Changes
⚠️
103.5d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
14 linesWork Details
🚩
5 visitsOn-Site Trips
📋
CoordinatorScheduling
🚨
5 On-Site Visits
(2 reschedules)
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1Jan 15, 2026
Visit 2Jan 16, 2026
Visit 3Feb 18, 2026
Visit 4Jun 17, 2026
Visit 5Aug 11, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 222 days old
🚨
Primary Delay45.0 days stuck in "Reschedule"
⏱️
Total Delay103.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
6.9d / 2.0d SLA
Reschedule
78.0d / 2.0d SLA
Awaiting Parts
24.3d / 3.0d SLA
Awaiting Parts - Customer
41.6d
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
8/14/26 SReich - Per chatter, no follow up is needed.
8/11/26, repair completed by GE, Todd Murray, not completed by EMSAR, KC
3/24/26 CC Part Has not Arrived
2/13/26 BA - PO # 4010588956HTM
🔧Work Performed
8/11/26, GE, Todd Murray, completed repairs of equipment. KC
6/17/26, attempted repair, part did not work(cpu bad), facility will need to order another part. KC
2/18/26 CC
Replaced gui on patient right, unit has gui on left side that is damaged.
Customer will supply part, PO request sent to repair. Site asked to keep this WO open on this unit for site's needs.
01-13-26-PO request submitted
Bed was in use could not do repair
🔍Technician Findings
WO put in by GEA rep for repair. Part already on site.
⚠️Problem Description
Requested by GE: INTERMEDIATE SIDERAIL CABLE # 167438, Needs USB/BB GUI CABLE# 167441, GCI POD 8 series#167876 replaced. Parts are already on site.
📄Description
Bed, Electric
📧
Email: Work Order Summary WO-01329543
Completed Aug 14, 2026
To: gehc.vmtcaseclosures@gehealthcare.com
CC:
BCC:
Attachment: WO-01329543 Summary.pdf
Subject: Work Order Summary WO-01329543
Body:
Dear Customer,
Please see attached associated work order summary for Work Order WO-01329543.
Thank you for choosing EMSAR. We value your business, and we look forward to serving you for years to come.
Sincerely,
EMSAR Accounts Receivable
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Apr 22, 2026
To: todd.murray@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01329543Location: Twin County Regional HealthcareAddress: 200 Hospital Drive Galax, VA 24333Device: S297AW2170Problem Description: Requested by GE: INTERMEDIATE SIDERAIL CABLE # 16
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Apr 15, 2026
To: todd.murray@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01329543Location: Twin County Regional HealthcareAddress: 200 Hospital Drive Galax, VA 24333Device: S297AW2170Problem Description: Requested by GE: INTERMEDIATE SIDERAIL CABLE # 16
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Apr 8, 2026
To: todd.murray@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01329543Location: Twin County Regional HealthcareAddress: 200 Hospital Drive Galax, VA 24333Device: S297AW2170Problem Description: Requested by GE: INTERMEDIATE SIDERAIL CABLE # 16
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Apr 1, 2026
To: todd.murray@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01329543Location: Twin County Regional HealthcareAddress: 200 Hospital Drive Galax, VA 24333Device: S297AW2170Problem Description: Requested by GE: INTERMEDIATE SIDERAIL CABLE # 16
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 25, 2026
To: todd.murray@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01329543Location: Twin County Regional HealthcareAddress: 200 Hospital Drive Galax, VA 24333Device: S297AW2170Problem Description: Requested by GE: INTERMEDIATE SIDERAIL CABLE # 16